Animal Emergency Center - Novi
24360 Novi Rd, Novi, MI 48375
Wheelchair Accessible: Yes
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Greed is their only motivation. I took my beloved German shepherd Apollo here during an emergency. Found out he needed emergency surgery because of bloat. EST cost 4500. I am not a deadbeat but I do have bad credit. They do not make payment arrangements not even with a deposit. We made phone calls found a vet who could do the surgery an hour away for a deposit of 600. We left immediately. My beloved Apollo died enroute. I'm a nurse I have compassion for all living beings I am disgusted and repulsed that their only concern was greed. Heaven help the people who own this place.
My last requested for my dog was taking out of the injection cap/catheter/needle and bandage out of her arm after she pass so she can run freely afterlife. She was in AEC overnight and then cremation place picked her up the next day afternoon. The assistant told me sometime they have to put the bandage on the animal after they inject the last solution to prevent bleed out. Here is the thing, my dog was in the cold storage overnight. When the time cremation pick her up, I don't think she was still bleeding. According to the assistant, they will remove all the cap/catheter/needles. Guess what?! nobody probably think I will come to the cremation place to say goodbye to her and found out she was left the exactly same as last time I saw her in the AEC. Lost a pet is very very hard, and it is even harder to see your pet was left alone like this with all the cap/catheter/needle and tight bandage still on her little arm. I had to ask the people here to help me to remove everything out of her arm. This got me thinking, should I stay to see her really dead? if my last requested you can't even follow, what did you guys done with her or her body afterward? The Dr gave her the last injection is Dan Hughes
These people fixed our dog after it was hit by a car, problem was they partially stitched her and the other part glued, which came undone, then they claimed they didn't use glue in that area....calling us liars and asking us to leave....I would not recommend them for anything animal related, overcharged, unprofessional and could care less about the costumer.... this is a money pit!
ho they r emergency vets specializing in cardiology, they provide a wonderful hospice service for animals. Very impressed with their end of life service. My Dober boy with aggressive fibrosarcoma went into congestive heart & lung failure at 1 am. Drove to this Animal Emergency Clinic. They put us in their "Family Room", which is like a small living room ... padded bamboo chairs, end tables, nice carpet. So much much better than a sterile examining room. The vet was considerate, compassionate and experienced. They could have raked me over the coals financially for the euthanasia, private cremation, and oak urn (included in this service) but they didn't. More reasonable that most vets during normal business hours. I will definitely use their services in the future. Thank u. This is how end of life for our cherished pets should be.
Wonderful people doing a wonderful service. I've had to run up 3 times, twice to euthanize kittens at the bad end of FIP, and again today with an injured baby bunny. All 3 times we were given service immediately upon walk-in, each time the staff was supportive and compassionate, and the rabbit was treated for free and signed over to wildlife rehabilitation. Animals have emergencies just like people, and it's comforting to know somebody will always be available to help them. I can't thank them enough for what they do.
My dog had vomited a couple of times overnight and wasn't acting right by morning, but I thought he had just been chewing on grass or something in the yard. I waited thru a day of this before I thought I better take him to be looked at, and my delay nearly cost my dog his life. Little did I know but he had eaten a piece of trim edging off of an old quilt - the cloth had gone partially through his digestive system and become a 'linear foreign body obstruction' that was cutting off circulation as well as blocking his intestine. Jack had to have sugury immediately and wound up having to have his bowel resected after the obstruction was removed. It was a very serious condition that I had made worse by not acting quickly. I felt terrible about it, but no one here ever judged me. I was able to stay by Jack's bed the whole time while he was recovering, and although it was probably awkward having me be around so much, everyone was tremendously understanding and very supportive. Thank you Dr. Lauren and Dr. Matt and all of the many AEC staff that helped take care of Jack. I spent a lot of time there sitting with Jack in your hospital and I watched how responsive and caring you were not only with my dog, but with all the many other pets that I saw come into your hospital. While I hope I never have to come back for a problem like this again, I know exactly where to go for help with any of my pets.
I have a rabbit which needed emergency care quickly. I had gotten referred to the hospital by the person in which I adopted one of my other rabbits with.
My rabbit has a GI infection which causes them to stop eating and drinking water. With this, the rabbit is in grave danger and the rabbits health can deteriorate at a very fast pace.
The other veterinarian that I went to earlier in the evening made a wrong diagnosis of the problem. Discovering that this diagnosis was not correct, I then brought my rabbit to the AEC.
The staff was very professional and the clinic itself was clean and innovative. Their techniques and technology are clearly up to date. The doctor is entirely knowledgeable and extremely friendly. I have been to veterinarians whom were questionable on how they even had received their degree.
They will do their ultimate best to save an animal which is in dire need of assistance. Although keeping the animal overnight is entirely pricey, they do work out options and instructions for you to do at home if you do decide to bring your pet home. The price for keeping the animal overnight included with all the antibiotics and others came out to over $700. If it is a total option in which you cannot help your animal at home, keeping him at the hospital would probably be well worth it for the care that they give your animal.
This hospital is truly heavens sent to all animals.