Great Lakes Ace Hardware
41800 W 10 Mile Rd, Novi, MI 48375
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when I went in to this store last year. I was not satisfied with the service. Did not return for a while after. But this past month I had stopped by and to my surprise There were new people . The young ladies and young man that waited on me were so very polite, helpful and knowledgeable about the the items I was looking for and bought.
The young lady that helped me today name was Tracy.
I have been there four times and had four bad experiences so I won't be going back. Check out is always chaotic. Cashiers are helping people on the phone while trying to ring up customers and everyone always seems to be new. It takes an average of 3 people to help me. I was renting carpet cleaners there but it's been such a horrible experience I'm just going to buy my own.