The superwash coin laundry in Novi, MI off Pontiac Trail has really gone down the drain. There was an older gentleman who owned this laundromat and he kept the place in tip top shape. The new owner is a joke. Every other machine in the place is broken down and has an "out of service" sticker on it. The older gentleman who owned it before would never let that happen. I came in to wash my comforter and the washing machine began to leak. I showed the person who was working at that time and he said "now you have to put more money in the machine...it's not our fault". I couldn't believe my ears. They put band aids on the machines, then when they break down they don't even have the decency to fix the problem. I paid for a wash and didn't even get it smh. The money isn't a big deal but good customer service is non existent. Stay far away from this place!!!
i just went there because my cat got sick on my sweater and Helen was ok at first and I told her my cat got sick on it . Helen said they will not clean vomit which I can understand. I asked her if maikai had a website and she did not know and she did not know the main office number.Then as I was leaving she flipped me the bird through the window.
What happened to the review I just posted?
They ruined an expensive coat! Didn't want to take any responsibility for it. The owner refused to offer any compensation other than refunding the cost I paid for ruining my garment. (Cleaning costs) He was rude, and very unprofessional. Refused to offer any compensation. Definitely would never go back! Novi has to many dry cleaners to choose from.
CONSUMER BEWARE. We dropped off a business suit and 2 shirts to be dry cleaned/pressed. We required the suit to be ready by Wednesday evening for an interview, which was to take place at 8AM the next morning. We were assured a Wednesday pick-up between 6 and 7PM. We arrived at 6, the suit was not there. We waited until 7, the suit did not arrive. They suggested we just show up at 8AM the next day when they opened, but that was unacceptable as the interview was to commence at 8AM. Eventually, they promised a 6 AM drop off at our house. Because we did not trust them, we went to another retailer after 7 PM on Wednesday to pick up a suit, have it altered, and purchase a new shirt and tie. We waited by the door at 6AM the next day, no one arrived. I contacted them the next day and was promised a refund. They eventually dropped off the suit and shirts at our house (leaving them on an uncovered back deck). I went to the store to collect our refund on Saturday. I spoke with a person familiar with the situation and was informed that she had to call the boss to see if a refund was possible. She spoke with the "boss" while I was there, he refused the refund, and hung up on the sales clerk. I have never been treated like this by any business. We have filed a complaint with the Better Business Bureau. We will never go here ever again.