Bel Marin Animal Hospital
25 Commercial Blvd Ste N, Novato, CA 94949
Primary Phone: (415) 883-0579
Phone: (415) 883-1014
Phone: (415) 883-0579
TollFree: (800) 213-6680
Bel Marin Animal Hospital Cat Boarding
Specialties: Felines, Exotics, Cats, Dogs, Doggies, Kittens, Canines
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I have been a customer for ten or more years. Came here looking for prescription food that we had from emergency vet. Really enjoyed their staff, they always knew what I needed and they were knowledgeable. Recently it sold and all staff is gone, replaced by employees with little or no knowledge. And I've been waiting now for a week for a dental estimate which I received today. Prices have nearly tripled! Time to find a new vet and perhaps where the old staff went.
01/15/2008Provided by Citysearch -
I took my two dogs to Dr. Robinett and at first I thought the service was great and she seemed to take really good care of them. Then I saw the bill and it was very expensive. She also recommended other services that weren't going to be done on that day. I called later and politely asked the receptionist if those other services were really necessary or if we could pass on getting them done. She told me she would ask and get back to me. I got a call back on my voice mail saying that they were recommended and if we didn't want to go with her recommendations that we should take our business elsewhere. I was really shocked at the response since I wasn't angry or upset about the services being done, I was just asking if they were really needed and if it had to be done right away (after all the bill was well over $500). After getting the call I talked with a veterinary friend that I know in the east bay and went over my bill with her. She thought the bill was very high, that we were charged a very high price (about double to what they charge), and that a lot of the things they did were unnecessary. Needless to say I told them we would take our business elsewhere and I recommend other people do the same.