Fratellos Pizzeria Inc
4117 E Joppa Rd, Nottingham, MD 21236
Bike Parking: No
Cuisines: Mediterranean, Greek, Italian, European, Continental, Pizza
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
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Well we just drove 3 hrs to work down here and my worker and I where hungry so we saw a pizza joint across the street what a big mistake !!!!! I figured I would keep it simple since everything is over priced so I got 1 slice of plain pizza it took 15 mind wasn't even cooked raw dough this place sucks should have known with nobody even in the joint wtf how can u screw up pizza my guys pizza was bs too !! Beware over priced food terrible and staff rude !!!
My family and I have ordered from this place many, many times. The food is always fresh and delicious. But I have to say my last experience was unbelievable. When my order arrived I paid the driver, took my food inside and proceeded to open everything up to serve it to my family. When I realized my order was wrong I called to let them know. I was put on hold and then the manager got on the phone to discuss the issue. When I told him my email confirmation said I was to receive my order a particular way he began to argue with me saying “Well my ticket says you ordered it this way” when I had a totally different order confirmation in my email. I tried to explain that maybe someone entered it wrong. He insisted that I was wrong and continued to argue with me that his ticket was correct and my email conformation was wrong. It was obvious that whoever received my order via email entered it wrong but the manager did not want to hear this and got irate with me. Finally he agreed to bring the proper order and insisted on have the old order back, which is fine but I feel bad for whoever got what was already delivered to my home. I will think twice when ordering from here.
Decided to try Fratellos for lunch today. It was delivered quickly, earlier than the estimated 30 mins. Everything we ordered was fresh and tasted great! We will be trying their pizza on Friday. If its as good as the lunch we had today, Fratellos will be our first choice for delivery from now on!