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BBB Rating
A+
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Hours

Regular Hours

Payment method
all major credit cards, amex, master card, visa
AKA

Francesca's Bridal Salon

Categories
Bridal Shops, Women's Clothing
Other Information

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

Pets Allowed: No

By Appointment Only: Yes

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Reviews

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06/05/2011

Provided by Citysearch - 
Overall
Terrible experience

Jeri and other staff were very friendly when we met them at a Bridal Expo and when we had our first shopping experience in the store. We ended up finding my dress at another store, but enjoyed working with Jeri so much, that we ordered the dress from Francesca's because we wanted to give them business and continue working with Jeri. My mother and mother-in-law both ultimately ordered their dresses from Francesca's as well. Despite our initial positive experiences, things quickly went downhill and never quite redeemed themselves.

The staff was very unresponsive, rarely returning calls until we had left repeated messages. Jeri stopped recognizing us and we rarely saw her at the store. My mother's dress arrived without the extra material she had purchased from the designer for a shawl. Francesca's showed little interest in finding the material until my mom repeatedly urged them to track the material so that it could be located in time to make the shawl for the wedding. Once it arrived, the employees did not communicate with each other and the seamstress was never told that the material had arrived, thus further delaying completion. The seamstress altered my mothers dress and made the neckline uncentered and did a horrible job creating the shawl. A second seamstress at Francesca's luckily corrected the alterations one week before the wedding.

My mother-in-law ordered her dress and was under the impression from Francesca's that it could be shipped to her in Illinois without additional cost. However, this did not prove to be the case and my mother-in-law had to pay for shipping.

My dress took multiple alterations to get correct, during which Francesca and the seamstresses blamed me for losing weight, despite my weight maintenance. The first seamstress did not know what a sweetheart neckline was, despite her promise to create one for me when we ordered the dress. She created a terrible neckline that required a second seamstress (also at Francesca's) to correct her mistakes. The first seamstress also dripped blood down my dress before realizing that she had stuck herself with a needle. Thankfully the blood stains came out. The seamstresses created pleats down the back of the dress that were not a part of the original dress, then claimed that they were supposed to be there. I had to show them the dress on the designers website to prove that the pleats were not a part of the dress.

Despite ordering my dress nine months before the wedding, my bridal gown was only ready two days before the wedding due to all of the alterations problems. Francesca and her staff showed little remorse for all of the complications we encountered. Each time I went to the store, I was terrified that there would be more setback and new problems. By the time I picked up my dress for the wedding, I could hardly bear going into the store because I was so tired and frustrated with their poor service, lack of communication, and low standards. Overall, I would never recommend this store to anyone. If you find a dress that you like there, please try to order it from another store; I wish I'd ordered the dress from the original store I found it in.

Through my experience, I truly believe that once Francesca's gets the sale, they immediately stop providing any customer service.

12/14/2010

Provided by Citysearch - 
Overall
Excellent Service!!

I absolutely had a wonderful experience at Francesca's Bridal. I recently visited the salon after Thanksgiving without an appointment. My mother and I were greeted as soon as we walked in the door by a very welcoming consultant. Even though they recommend appointments, someone was available to help us! I am on a very strict budget and I was nervous I wasn't going to be able to find something. My consultant was wonderful, she helped me find everything I was looking for while staying within my budget! I felt so special and beautiful after I left. The salon has a variety of gowns to choose from along with bridesmaids gowns and mother of the bride/groom gowns as well. I would recommend this bridal salon to all of my family and friends..

04/14/2009

Provided by Citysearch - 
Overall
Avoid at all costs!

I was actually told that I would not be allowed into the store until my scheduled appointment! At which point, I vowed to never step foot in there and to share this experience with everyone possible.

First off, I left a message on their answering machine asking to make an appointment in a couple of days to find a wedding dress. 24 hours passed and I never received a call back - I had to follow up with them!

Then, the day of my appointment, I was running a bit ahead of schedule so I called to see if someone would be available to assist me earlier than planned. When they told me none of the attendants were free, I said I would just like to look around ahead of time before my appointment. I was told that I was not allowed to do so! I said ""Excuse me, I think you misunderstood..."" and I was rudely cut off by the person on the other line who said ""No, I heard you and you will not be allowed in the store until your scheduled appointment."" At which point, I promptly asked them to cancel my appointment since I would not be doing business with them.

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