This company is extremely slow. They are always late and rude. Better off elsewhere. Im amazed at how bad they are.
I called more than an hour before I needed a ride due to knowing that they can be in demand. They were more than 15 minutes late. Their drivers are friendly and I have great conversations. But punctuality would be nice when given notice well in advance
This company has never been on time once. With the money they make, you think they would hire more drivers.
I don't normally take a taxi. But there are times when I am NOT able to get a ride to where I need to go. Everytime I call taxi I get the same guy Mike and the pleasant ride get there quick and I enjoy actually taking a taxi
Quick pick up, pleasant driver, great ride overall
The second you get their bill PAY IT!! 5 yrs ago, my mom required their services while visiting in the Norwich area. Months later she inquired, with American's office staff, the amount she needed to pay for their services. They repeatedly told her to wait for Medicare to pay -telling her the "government is very slow with payments". Then one day she pulled her credit report and found that American had turned her balance over to a collection agency!! Come to find out, American's office staff ASSUMED my mom had Medicare B due to her being on disability! My mother had Medicare A only and this effected her perfect credit! She immediately contacted AND PAID American Ambulance when she learned what they had done - and begged them to admit they had told her NOT TO PAY and admit their error and fix her credit - they refused, and her credit still remains tarnished!! Recently, at home, she required medical assistance during the night, but refused to call for an ambulance, opting instead to wait until she thought I was up for the day!! I asked her WHY she waited and she cried saying that she didn't trust Ambulance companies because of what American did to her! So again, please don't think twice - pay these people the minute you see their bill - if you have insurance that pays again - so be it - get a refund!!
always had a great experience until today. The driver ripped us off and charged us double I am sure that the company took care of that but it was not very pleasant!!! I have to say that the usual drivers are great. Don't know where this guy came from but they should get rid of him to keep up the good rating P_LUS I gave this guy a good tip and he sti9ll ripped us off
very nice driver they are the best.