What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
74 W Thames StNorwich, CT 06360
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for inf…
184 Flanders RdNiantic, CT 06357
I have taken my vehicle to be serviced at A-1 Auto serveral times. Each time I go they treat me with respect and give me a fair and honest assessme…
We recently took my granddaughters white Toyota (2011 Corolla with much of the white paint flaking off - apparently a not uncommon problem with this…
251 W Main StNorwich, CT 06360
Click to Schedule Your Appointment Now!Schedule Appointment
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
557 W Main StNorwich, CT 06360
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From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I paid over $2,000.00 to have my car detailed here. As part of my "guarantee" I was told to bring it in after a few months for a no charge cleanup. I unfortunately missed the appointment and called to apologize and was chastised by the owner, but agreed to pay $150 for the work. My friend dropped the car off this morning. Later I was called by the owners wife. I returned her call and she turned the call over to her husband. The owner who berated me for no reason at all. He continued to say that he had two cars ahead of mine and refused to do mine. It is indeed unfortunate that a business owner would act this way. It was a very disappointing experience! My son was going to schedule his truck and car, but will not be doing so. The wife told my friend that dropped the car off that it was my fault and they weren't going to cater to my schedule. I was told to drop it off on Sunday and if they were not there at their residence to leave the car there and put the keys in the box; they we going to work on it on Monday. My friend dropped it off at 7:30 am. If there were two cars ahead of me, there was sufficient time to do mine. Not only are they rude, but I don't appreciate being blamed for something just because the coward wife wouldn't confront the friend who dropped it off. When I spoke to the husband, he blamed my friend. This is an indication of how untruthful and unreliable they are! Stay away from this place!!!!
Fantastic shop, very knowledgeable and explains all work and why it is being done. Only uses quality parts.
Waited over 2hours on the side of the road in a bad area, they never showed up and when I called they said they were not coming after my insurance company sent them payment, they said they couldn't reach my insurance company to tell them they couldn't make it which wasn't true, cause I called and had no problem getting through and on top of that they had my number were they could of called me, instead they sent me a time estimate saying 311am and made me wait for no one to show and help me... straight up garbage company I'll never ever used them and make sure everyone I know doesn't eaither..
Recently I needed a tire changed on my truck. I contacted AAA and a Local service garage (Northeast Towing Norwich CT) was dispatched. They came out and changed the tire. I didn't have a problem until a month later when I got a service airbag error on my dash board. I took the vehicle to the dealer for service, they informed me that the jack under the seat was not reinstalled properly and it had pulled a wire connector apart which gave me the error message. The dealer charged me 111.00 dollars to reconnect and install the jack and spare tire lower crank handle. I called AAA to discuss reimbursement because the road service tech didn't do a proper install. They told me I would have to take it up with the local service provider and that there hands were tied and would no longer advocate for me. I tried several times to contact Northeast Towing Norwich ct. I had one conversation with them and he explained it was not his problem but to send the bill over for review. I made many follow-up calls after my fax and could not contact the person in charge, Left many messages with my number but no one has called back. AAA has washed there hands and refuse to help me . My membership is up in Sept I have 5 cards in my family. I will be seeking another company that treats there customers better. -
I have my Dodge 2500 Ram maintained by Laurel Hill Tire. The staff and mechanics there are top notched, knowledgeable, and courteous. My Truck goes no where else for repair.
They are a very racist shop. Please if you are Haitian or black you are considered one of their special customers. They will do sub par work on your vehicle and not correctly work on your vehicle. I worked there for a short period being black and I personally witnessed alcoholics working on your vehicle. The owner is a whiskey drinking racist. I personally seen him turn away blacks. Plus my treatment while working for them was deplorable.
I really like Laurel Hill and Auto. I actually live about 30 minutes away and go there. I heard that they work on old cars and mine is 2002 and I want to try hold on to it as long as I can. I have had them work on my car for a few things. I have found them to be very honest. Very reasonable. I think the staff is very personable and Mark the owner takes time to explain the situation and what he feels is the best for the time for the vehicle. I have had a quote elsewhere and then went to him and he gave me different choices and all being more reasonable. I will continue traveling the half hour to see Mark and his staff at Laurel Hill. He even told me all about a rebate and made me money I wasn't even aware getting. Another time he told me about a recall that again until I looked into wasn't aware. Really like them very much and their service is quick and very reliable. Thank you!!!!
I was recently involved in a traffic accident and sustained damage to my vehicle in which needed to be towed. The other drivers insurance company set up the vehicle tow and they were informed as to where to bring my vehicle. Northeast Towing and Transport was the company contracted to come out and pick up and deliver my car. Upon pickup, there was absolutely no damage to the front bumper. My car arrived to the body shop who is also my family friend whom I trust and would have no other shop work on my car. When the vehicle arrived at the body shop, my car had somehow sustained damage to the lower part of my front bumper. I was not fortunate enough to be present at the time of drop off due to my work schedule. I have all pictures of the car before and after. The next day I went to Northeast Towing to discuss this damage. The tow manager was not in that day and he was to call me the next day. I never received a phone call, so I called. He was provided the pictures and could not see any damage. He then began to investigate further and went to look at my Facebook profile as well as my wifes to look at the pictures. He had 4 different windows open on his computer with pictures dating back 3 to 4 months prior to this event. He was then provided a photo from the Norwich Police Dept. that was taken a week prior to this incident that clearly shows no damage. The tow manager then began to tell me that the body shop and my family friend were lying to me and that he accepts no liability for any damages because of lack of proof. So now as a result of the accident, my vehicle has incurred more damage that now I have to fix in addition to what already is.
My wife is handicapped. Even before this we had years ago gone to these folks for an a/c problem and they did an absolutely great and timely repair. These are good people so only go here if you want an outstanding and fair priced repair. These are hardworking people and will only do what is necessary and go to great lengths to do the job right. They do NOT pad the bill. Do not go here with an attitude. Like I said these are descent folks and deserve respect and your trust. In turn you will be given the same. So go with a frown and leave with a smile. That's how we see it. Oh yeah, give them room (your ok**Aceiling $$) to fix other issues if they need to address them. Thanks for hearing what I'm saying... Carl M.
I called AAA at 3:00PM and they did not arrive to pick up the car until 1:00AM! I got the AAA call that Northeast Tow was coming to get my car at 4:00PM. The driver was extremely rude and refused to tow my car in 3 inches of snow. He said "If I get stuck nobody is going to come out and get me at 1:00AM" and "I don't see why you keep calling AAA saying your car didn't get towed".
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.