12300 Civic Center Dr, Norwalk, CA 90650
(888) 262-4386Add Hours
08/15/2010Provided by Citysearch -
Today we went to see Charlie St.Cloud & the movie was supose to start at 5:00 but the first fire alarm started at 5:04.We had to rush out of the theatre & no crew memeber went to check on each auditorium.We waited 20 min to then be notified that a boy had pulled the alarm.Then they let us back in to the auditorium.We then started seeing the movie.after 20 min the second alarm went on & again no crew mebmber came to check on us.We had to leave all our food & didnt get refunds.We had to go to the lobby to be notified that they were closing for the rest of the day cause to of a fire problem.We then headed out to the lobby to ask the manager what was going on.instead of the manager coming out & presenting himself they send a security guard to inform us to exit the building.We & many other customers asked if we could get our money back for the food & tickets.They said they could only refund us the tickets & that the food was not their problem.Then my aunt went to ask to refund our 7 tickets & the employe (Alex) (No Last Name) Given Because He Was ""Supposibly"" Not Allowed to Give His Last Name & instead another emplyee""Julie Garcia Gave Us Her Name & explained to us the sittuation.Alex was so rude that he snached the tickets from her & gave her the free tickets.So my aunt told him""Why did u so rudely take the tickets from me?It was not my fault that the fire alarms went on."".We would like your crew members to follow'up on producers (fire drills,alarms,earthquakes,etc.).
We would still like to go to the theatre,& no that we are in good hands & will be treated with respect & care.)