As a 15+ year National Emerald/Executive member the Muskegon Airport experience was absurd. First, the morning of my pick-up, I received a phone message indicating no cars were available after I had made the RSVP the night before, advising me to pick up at another "local facility" with no means of transportation. I was coming into "THE AIRPORT" ~Hello~. Once I arrived, and waited 30 minutes before the counter actually opened, I was told a $250 hold+rental fee would be added and when questioned the charge, Mr. Shakir Edwards, Assist Mgr. indicated this practice takes place across ALL MICHIGAN National Car Rental facilities, for local renters. I tried to explain to him that was NOT true, and especially for business travels, who in my case, planned to visit several cities with multiple rentals, that week, and I reside part year, in 2 states. Fortunately, National Car Rental Grand Rapids office, 30 minutes away, who was accustomed to handling Emerald/Executive customers saved the day, and we completed the rental process within the normal 5/10 minute (or less) process. Lessons Learned, AVOID Muskegon and definitely the National Car Rental Norton Shores (Muskegon Airport) Michigan location.
Enterprise is the way to go. If your going on a trip and you don't want to put those extra miles on your own car then rent one from Enterprise. They were very helpful and friendly and spent a lot of time to go over the features of the car and any and all info you would want while renting a car. The car we rented was very clean and was a very nice reliable vehicle. Thanks for your service Enterprise.
Everyone is very friendly and curtious. They provide great vehicles clean and are a pleasure to rent. I have no complaints. Top service.
Enterprise Rental on Henry Street Muskegon, Mi has the best service, and the most patient ,polite and respectful people working there. They pick you up AND take you home. I wouldn't rent from anybody else.