Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
1414 Blalock RdHouston, TX 77055
The owner of WW Smith Auto Repair is very knowledgeable and is extremely easy to work with. I brought my car in with an igniton problem and they were able to fix the problem at a fair price. Best of all, they do work on "older" cars without making you feel embarrssed. I recommend th…
1405 Blalock RdHouston, TX 77055
Great mechanic! I went here for an estimate, and ended up finding our permanent mechanic! Fair pricing, quick service, great customer service, excellent workmanship. Everyone was a pleasure to work with: owner, office manager, mechanics....at no point did they fall short. Thank you Carlos & …
4051 Hollister StHouston, TX 77080
A couple of years ago, I acquired a '51 Olds Rocket 88 2-DR in excellent condition with practically all original equipment. It just needed a good engine tune up and a little TLC to some details that needed fixing. BK Auto handled by my needs with total respect for the classic integrity of the ca…
1211 Upland DrHouston, TX 77043
We do our best to deliver vehicles on a set time, this also depends on our work in shop. Customer satifaction is most important if we need more time to complete repair we feel that is better than doing poor work. It is our option what form of payment we take and customer temperament can go a lon…
5920 W 34th St Ste 5920Houston, TX 77092
This is a great place to get your car's alignment fixed. The service was prompt and very reasonably priced. All my questions were answered and I actually understood what they explained to me :)
Be very careful with the service. Took my car in to get wheels rotated, oil changed. It was a Saturday, very busy and was told it would take an hour and a half. Waited...and waited...I saw my car finally being pulled in about an hour later. Doors were open in the bay and the day kind of nice, so…
10021 Long Point RdHouston, TX 77055
Hello All, I would just like to say I had a very bad experience at this place! I went in there because I had just purchased a car and the check engine light was on. So, I had it checked out and they said it was the crank shaft sensor. I asked them if this would take care of the check engine l…
9933 Long Point RdHouston, TX 77055
A little over a year ago I took my van to Ortega's Automotive Transmission on longpoint and I paid $2000.00 to have my transmission rebuilt. The receipt said that it had a 12,000 or 1 year warranty. Yesterday my transmission was messed up and would not even go in reverse. I had my car towed to …
10007 Haddington DrHouston, TX 77080
From Business: We’re committed to providing YOU with the highest level of service. SO YOU’LL always choose US for your maintenance and repair needs. For most people. Auto maintenance and repair is NOT FUN or convenient. SO. We want make the process AS easy and enjoyable AS possible for YOU. We genuinely care about your CAR and your exper…
1180 Blalock Rd Ste AHouston, TX 77055
From Business: Get top performance - out of your VW, Audi, Mercedes, Porsche. For more than a decade, European Legacy has been Houston's premier destination for sales, upgrades, and installations of all kinds. We offer a wide selection of high end performance enhancement kits of all kinds. Get the absolute most out of your car's handling…
7929 Long Point RdHouston, TX 77055
I had them do some last minute emergency work on my Jeep before a long trip. After getting the Jeep back, I noticed my 4WD actuator lines were disconnected when they weren't even near the shocks I was having put on. The shocks they put on my Jeep were also horrendously over torqued. Then o…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation. Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental. I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
Hen Le Auto Shop is probably the best kept secret for low income and frugal Honda and Toyota owners. Hen Le specialist mechanic who only works on Honda and Toyota vehicles. His shop is a one man operation. He works alone. He is not the mechanic for all Honda and Toyota owners for all mechanical and technical maintenance repair needs. Since he works alone, he sometimes has more customers and work than he can complete in a day. So, you might have to make an appointment to have him work on your vehicle. Depending on the problem of the vehicle the customer might have to leave it with him for more than a day. So, if you want to leave your vehicle with him to be worked on, you need to arrange a ride home for yourself and a ride back to pick it up when the work is done. The location is not near conventient bus stops. There is no customer waiting room, nor are there convenient shopping or restaurants near the shop. But if you can be without your Honda or Toyota for a while, if you have more patience than cash and have alternate transportation, and if you still want good work done on your Honda or Toyota vehicle at a lower price than you will find any where else then you might want to talk with Hen Le and make an appointment with him to work on your vehicle. Otherwise, if you can't be without your Honda for more than a day, if you want to wait in a cusomer's waiting room for your vehicle in a place that has more than one mechanic on duty and be near shopping and restaurants while you wait, and still want to save some money and have good maintenance and repair work done on your Honda, then take it to Burden's Honda care on FM 1960 in Northwest Houston. I'm a happy customer at both of these places. Think about what I have said above and about what your needs are. Then talk with the mechanics at both places before you take your Honda anywhere else.
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot! Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement. Joe runs a fantastic shop and I am excited to get my car back good as new!!! Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision! Go to Royal Collision even if you live far away...It will be worth your while! I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
Why can't I give 10 starts...I don't think that 5 is enough! I was a wreck to say the least after I had gotten in my wreck. I did not know the first thing of what I was going to do. I just knew that I needed help and within 10 minutes of being in the wreck Jersey Mike showed up and talked to me and calmed me down. I was so confused and I did not understand how a teenager that was uninsured (he hit me) could just not care about the damage he had done to my vehicle. Jersey stayed with me until the police showed up as well as made talked me through my frustrations. Jersey also organized and got the Hertz lady to hold a car for me even though they were closed. He offered to take me and my car to CSI and then from there Trey took over! Not only was he reassuring that it would be okay, but that it could be repaired. They kept my car for one week since there was extensive damage and not only repaired it, but made it look like brand new. While working on my car they answered all of my questions, took care of the insurance claim as well as made me feel like a valued customer! Upon, getting my 2008 escape back I was so PLEASED to see that they were true to their word and fixed everything. John Nebel (the man who repaired everything) took the time to go over the warranty, as well as show me everything that they repaired and replaced. From the time of the wreck to the time I picked up my car...CSI collision had the utmost AMAZING SERVICE!!!! I am so happy my car is fixed and pray that I don't get in another wreck, but if I did then I would be going to CSI collision...because they not only did the job right, but really care about the clients they serve!!!!!!!
I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didn't forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. It's easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like I've known these people all my life. I don't want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.
I grew up around a shop because my dad owns one, and I can tell you that I have been screwed around by and my cars have seen many dishonest mechanics. Several people I know told me that Cliff, the owner, was good and honest. I took my car there when I had 3 different problems going on and Saturn was screwing around and charging high prices. With the economy and GM's current financial issues, I didn't want to take it back to Saturn, so I had Cliff look at it. For a considerably less diagnostic charge, he found a short in the steering column which he said would have been the cause of all three problems that my car was having. He also said that it would need to be fixed by Saturn because the steering column would have to be replaced and programmed. He said he could replace the part but it would cost me more in the long run and I would have to have the car towed to Saturn for the programming. He also looked up the part and estimated the cost of repair from Saturn and when I called Saturn to get a quote found that Cliff was dead on. I will definately take my car back to Car-Tech of Langham Creek! He does have integrity and doesn't recommend unnecessary work but does give you his best recommendation, even it if means lost work for him. I Highly Recommend taking your car to Car-Tech. Cliff is a Master Technician...in every sense of the word...
My wife's Mercedes GL got rear-ended three weeks ago on the 610 and it got towed to this storage lot. I was considering to have it be fixed at the bodyshop near our house that is linked to the Mercedes dealer but discussed it with the insurance company's adjuster and the Allied Collision Center manager and felt that with their access to genuine Mercedes parts and training they could do a good job and faster with enough safeguards in place in case something went wrong (e.g. I hold on to the insurance check until the end). The Collision Center manager said he would fix it in 10 days and find some more damages than the insurance adjuster found originally. This is exactly what happened. They did a great job, found some more damages that they resolved directly with the insurance company and I got to pick my car up 10 days later looking as new. Upon inspection I did find a scratch in the back that they offered to take care of themselves as well. I appreciate the business model lends itsef to people being upset when they want to take their car elsewhere or when insurance companies deny liability and don't pay but my experience with Allied Collision was simply very professional and good. They did a good job and were honest throughout.
The morning of Oct 5, 2016 I called Mobile Mechanic at 713-465-7300. I explained to the very polite Dispatcher that 2 very tiny kittens were trapped under the hood of my husband's car & we didn't want to injure them by starting the engine. I was reassured by the Dispatcher that one of their mechanics had dealt with a similar kitten situation previously and the successful rescue had been featured on local Houston TV news. I was told a mechanic would be sent immediately and in less than 30 mins the Mechanic Donald Ray Lane arrived. He immediately assessed the situation to determine the best plan to remove/rescue the kittens without damaging them or the vehicle. This was definitely not an easy or quick-fix job! Ray worked tirelessly and patiently for nearly 4 Hours to successfully rescue the very elusive kittens. Ray did not give up and persevered in spite of the repeated challenges presented by the frightened kittens and the complex engine accessibility. Ray did an amazing job and he never lost his cool or displayed any frustration--he was a perfect gentleman at all times! Ray is a real credit to his profession and represents customer service at its absolute best!!! THANK YOU RAY,
I would like to commend ICU Firestone Automotive on the quality work and excellent service I recieved here. I came in and had no idea what was wrong with my vehicle. It would not start. I had previously been to ICU for oil changes and other service and recieved professional service before. Mr. Bakir, the manager, walked me through every step of the diagnostic to find out exactly what was wrong with my car. As a young woman who knows nothing of car repair, I have fallen victim to unscrupulous repair shops. At ICU Firestone, I recieved professional, courteous service. They work fast and are very thorough in finding the problem. I had a crankshaft positioning sensor replaced and an engine mount replaced. They also found an electrical issue with my car and gave me the most economical price for the part that was needed. I was loaned a vehicle overnight and my car was ready the next day. I appreciate the high level of service that I recieved here. Oh I forgot to mention that the customer lounge is very comfortable with a great bathroom! I would recommend without reservation, patronizing ICU Firestone Automotive Center for the best car care!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.