I was in the market for a CPO BMW in May. I contacted their Internet sales department as they seemed to have one of the higher inventories in the Bay Area, especially for 3-series 'verts. I was routed to Chris Phan and that is where the "fun" began. Through a weeklong series of emails, Chris tried every sleazy hard-sell tactic in the book to get me to come in to the dealership. As a professional salesperson myself, I tend to find these antics annoying and tacky. I live 30 miles from the dealership so I was hoping to at least get a reasonable price negotiated prior to committing multiple hours on a scouting trip. Chris didn't seem to understand or appreciate this and instead tried to lure me into the dealership. I guess in used car sales 101 the handbook says that they aren't real buyers if they aren't in the door!
2501 10th StBerkeley, CA 94710
9989 San Pablo AveEl Cerrito, CA 94530
From Business: Your local El Cerrito O'Reilly Auto Parts store is one of over 4,500 auto part stores throughout the U.S. We carry top brands like Mobil 1, Castrol, Wix, Trico, G…
Serving the Berkeley Area.
From Business: We are leaders in our industry with a priority for customer satisfaction. We bring a higher level of customer service and product fulfillment than our competitors…
What an amazing dealership! I walked into Weatherford BMW looking for a car that will suit me. They showed me the diesel car, I was not sure about it because I will relocate to the east coast and diesel might not be a good fit for the city. A few days later, I came back to see the diesel car to see if I still want it. They came to see me and helped me understand more about the diesel. I asked him if I can test drive the 328i (loaded), They arranged everything which amazed me! He gave me the "VIP" test drive. He even understood the first time bmw buyer's feelings and listened to everything of what I had to say. After he spent time with me driving them, we sat down and went over the numbers in depth. He was honest and truthful. I decided to go with the 328i,
They worked so hard to make sure that the finance process goes well. He was willing to go to the Post Office really late to drop off the paperwork to my parents to sign the paperwork. Unfortunately, the financial manager made a minor mistake on the paperwork yet they made an exception for me to take the car while the paperwork was in the mail being sent to my parents. While I was on the road to the east coast, Darek checked up with me a few times to see if my car is running okay and to see if I need any help from him. It shows me that he really cares about their customers unlike other dealerships! Darek definitely made his dealership looks fabulous! Thanks to Darek, John, and James!
I was just killing some time and wandered into Weatherford's show room in May of this year. The Fleet Manager came up to me, we started talking and he took me to the indoor pre-owned vehicle storage area. I saw a 2003 325ci that looked like a new car! Absolutely pristine with tan leather that looked like it hadn't ever seen an occupant, Over the next four days, we talked and came to an agreement on price and trade-in. I still have a year's warranty and a year's free roadside service. Weatherford has been there for every concern I have and has shown me what an automobile dealer should be. I will ride a bicycle before I buy a vehicle that is not a BMW.
When I purchased my Audi at another dealership it was more of rushed process where I never really felt my business was all that appreciated (apparently others thought the same because the Audi dealer is a 1/3 the size now). Weatherford has been prompt in replying to any questions I have about my car and has always taken the time to follow up to see how I'm doing. Overall I've been extremely happy with my purchase and my interactions with Weatherford. They've definitely gained another loyal customer.
Once we got back to the shop I was convinced that the 335i was indeed the car I'd been wanting. Paul put together some paperwork, and Jenn was able to promptly give me a reasonable trade in on my Audi and workable finance options. Once I made the deal I moved on to work with David in finance. He got me taken care of quickly and made me feel good about my purchase. One thing I noticed throughout the process is how thorough Weatherford is in taking care of the customer.
I was shopping for a new BMW and decided to go with Weatherford because they have large stock. I don't really like dealership sales people because of my bad experience in the past, but Brent changed my thinking. He was so non-pushy and patient. I came 3 times before we sealed the deal and Brent was there to help. He wasn't your typical salesperson. I just got a very good finance deal and I'm actually impressed with the whole experience.
Ali listened to my needs and helped me look at a few cars that met them. After he spent time with me driving them, we sat down and went over the numbers in depth. He was honest and truthful from start to finish. The dealership has advertised specials on their website that are 100% true and accurate. This was by far the best experience I have ever had buying a brand new car. They put the rest of the Bay Area BMW dealerships to shame.
The entire staff at Weatherford BMW is amazing! A first class dealership form Sales to Service! I am very happy with the experiences I have had at Weatherford BMW and hope for many more to come. The sales team are great and knowledgeable. The selection cant be beat for new or used cars. They are the ones to see in service. There great team which includes will be able to help and address all of your service needs.
Andy Lukaszewski helped me and my wife find the perfect car for our family. He was friendly and knowledgable. When it came time to negotiate he was up front and honest. He gave us a great deal on the car and didn't waste our time going back and forth. The best part was after the sale he was there to help us with accessories and even detailed our car when we came in for an unrelated thing.