Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
13047 Pond Springs RdAustin, TX 78729
The business that has the complaint was actually Jollyville Motorcycle and not Jollyville Garage, I sold the Motorcycle business in September 2010 and retired. Thanks to all the great customers. Ken
5346 Thunder Creek RdAustin, TX 78759
Great Hills Auto recently did a new engine in my '71 GMC truck. Their knowledge of classic cars is second to none. What I really like is that they are proactive in their approach. They know what works best and gave me several options based on my budget, as well as did repairs while the engine…
4918 Hamilton RdAustin, TX 78759
I took my car in for an inspection and to fix a headlight. They did a good job and it was fast, but due to a miscommunication they accidentally gave me an oil change that I did not request. They took accountability for it and gave me the oil change for free with no hassle or attitude. Outstan…
12732 Research BlvdAustin, TX 78759
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for information about financing options, fleet repair, after-market warranty repair and factory scheduled maintenance.
12205 Hunters Chase DrAustin, TX 78729
I've leased 2 vehicles from Apple Leasing and these guys are fantastic! This last time I worked with Keith Cansler. Keith was able to get me a fair rate on my vehicle and provided exceptional service. They make leasing a vehicle as stress free as possible. I would highly recommend Keith and the …
13450 N Highway 183 Ste 233Austin, TX 78750
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one …
13200 Pond Springs Rd Ste C5Austin, TX 78729
Went there today,my brakes were making a little noise,other wierd noises from my tires.They checked everything out and said my brakes were good,and the tires were just making noise because of uneven wear.No charge.At last I have found an honest auto shop! They will get all my auto business from…
I went to get my car emissions tested at a different place. They couldn't read the computer. The battery had been disconnected and that resets the computer. The shop I had it at couldn't figure it out and told me to try to get a waiver from DPS.So I took the car and went to Christian brothers fo…
12406 Technology BlvdAustin, TX 78727
This company was so helpful. We were nervous going in and very pleased when we left. They are so honest and so helpful about everything pertaining to cars. They did a complete check of the car after the service was completed to make sure it was done correctly and cleaned up afterwards. Gotta…
12591 Research Blvd Ste 201Austin, TX 78759
I called Austin Mobile Glass, and was able to get someone on the line without being put on hold. My back windshield was shattered while I was at work and the lady was very good at her job I answered all questions once and didn't have to repeat myself with was good because I was already frustrate…
11400 Research Blvd Suite AAustin, TX 78759
Brandon and your team did a EXCELLENT JOB!!! I HAVE ALREADY RECOMMENDED 2 FRIENDS TO GO SEE YOUR DEALERSHIP...BRANDON WAS,VERY PROFESSIONAL AND WENT ABOVE AND BEYOND TO SATISFY US ANS GET US,EXACTLY WHAT WE WANTED. THANK YOU AGAIN FOR ALL YOUR WORK WE WIll ALWAYS,BUY OUR CHEVYS FROM AUTONATION!
I am from Tyler passing through on a road trip and needed an oil change before I head to New Orleans. I had no idea how nice this place would be. Best service lounge I've ever been to, everyone from the service advisor Travis to the porter to the coffee barista here was top notch. Very helpful a…
13401 Ranch Road 620 NAustin, TX 78717
Service was great the sales staff was very open, informative, attentive and addressed all questions and concerns. I believe that service is 50% of the reason to select a dealer and feel confident that I have made the right decision in choosing Maxwell.
13501a N Highway 183Austin, TX 78750
Stingray began servicing my '02 Ford 6 years ago. John has always been very upfront and honest regarding repairs that were needed. I have been so pleased with the extraordinary reliable service he provides I have recommended him to my family and friends who are equally as happy with his servic…
13501 N Highway 183Austin, TX 78750
I took my car to have the front passenger door fixed. The job was done at the time they promised. The door was fixed in a reasonable price. The inside and outside of the car were washed and cleaned. Excellent job!\r \r Thanks!
12219 Roxie Dr Unit BAustin, TX 78729
As far as I am concerned, there is no better place in Austin to have your VW worked on. Rick has been working on VW's for like 30 years, his experience his priceless, and you really can't find and honest mechanic now a days, and Rick is just that. He has helped me out numerous times, and even st…
12108 Roxie DrAustin, TX 78729
From Business: Being a family-owned-and-operated auto repair and maintenance shop for more than 20 years, we take great pride in providing our customers with top-quality products and excellent service. And, because we care about our environment, our shop processes are in accordance with state and national regulations regarding environmen…
12126 Hunters Chase DrAustin, TX 78729
My son's 2001 Toyota Tacoma was rear ended standing still in Traffic by an out of state Mi. driver using an obsure insurance company out of NJ that took weeks to let us drop off the truck. Afterwords, Bobby took it apart, put it back together like it was his own. He even repainted the front bum…
My husband trusts NO ONE, especially a service-oriented business like this, and I am no sheep myself but we have had nothing but positive experiences with these guys. We always have our autos inspected there and have never had an issue. Once my husband went to get a brake job and they took him…
12131 Roxie DrAustin, TX 78729
These guys are brilliant mechanics. Mr. Jacks figured out several things about my vehicle that the dealership wanted to take days for and were going to charge me huge bucks for.... and he did it in just a few moments. I was impressed with their johnny-on-the-spot attention and their ability to…
13200 Pond Springs RdAustin, TX 78729
I want to thank them for the honest evaluation and reliable recommendations, the prompt and high quality break service at a good price. Also, outstanding customer service. That's what it means to be professional. Vivian
12925 Pond Springs RdAustin, TX 78729
I absolutely LOVE this dealership!! I moved from Idaho to Texas and needed to have electrical work done on my car due to an accident. I was afraid of ""dealership scams"" and ""dealership prices"", but I found just the opposite to be true. I was never scammed and I received lots of offers for di…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
My grandson and I test drove a 2010 Nissan on Wednesday, Sept. 28, 2016. In order to obtain insurance on the vehicle, I left a check for a $500 deposit with the owner, Sam Fava, and was to take possession of the car on Thursday, Sept. 29, 2016. I got a cashier's check from my credit union on Thursday and went with my grandson to get the car at Texas Autoplex. After giving the sales manager the check and signing the paperwork, we went with the sales manager to get the car. Upon locating the vehicle, it was determined that the battery was dead and the car would not start. Since my car was parked close to the Nissan, I volunteered to use my car to jump-start the Nissan. The Nissan started easily but when it started, white smoke poured from the front and back of the car. My heart dropped since I had just turned over a $6200 cashier's check and signed paperwork indicating there was no warranty. We were told that the dealership would have the car checked and notify us of the status. We were also told that all the money (including the deposit) would be returned if necessary.After numerous calls by my husband to the dealership on Friday, Sept. 30, he was finally able to speak to the sales manager and was told that they would not sale us that vehicle and that someone could come get the cashier's check. They were not able to return the deposit at that time because the owner was out of town and he would be the person who would return that deposit. My husband and I both have called multiple times and spoken to Sam regarding the return of my deposit. Due to health issues, we have not been able to go to the dealership to get my deposit back. I spoke with Sam on Monday, October 31, 2016 to request again that he mail that deposit to me and was told it would be in the mail shortly. A text from Sam on Nov. 7 indicated that I would have the refund by "tomorrow" (that would have been November 8). I have still not received the refund of my deposit. I realize the deposit is to guarantee that the purchaser does intend to purchase the vehicle and is not returnable in case the purchaser decides against the purchase. In this case however, I think the deposit should be returned.I have sent a complaint form to TX DMV. I originally was very impressed with this dealership (no pressure to purchase the vehicle or extended warranty) but would definitely not do business with them in the future.December 27: finally got deposit back so will raise review to 2 stars
Thank you for your help and support! I purchase a car back in December and I'm very please with the car the service the price and everything ! My mother was in the need of a car and I visit a couple places and I regret, we where trying to get a car with $800.00 down and everyone treat us really bad! Like we where crazy ! It never cross my mind to go back to Specialty motors and after two days of searching for a car I decided to take my mom there, when I walked in their office all the guys in there knew my name and they make me fell welcome I ask one of the guys if they can help me with $800.00 dollars and they show me a 2007 Nissan Altima, my mom was very impress and worried about the payment, I ask them about how much the payment will be and just for the record a similar car at another place was about $560.00 per month and they ask me for $3000.00 Down, wow anyways when I ask about the payment their response was I don't know but I promise you to kleptomania it as low as possible so we went on a test drive when we come back they got all the numbers up front $800.00 down yeah!! And my payments at $379.00 so for that reason I promise them that I was going to write a review about it and here I am!! For those guys at Specialty motors I give thumbs-up, thank you very much and I promise that every time I'm in the need of a car I won't make the mistake I made this very last time I will give you guys the opportunity just the same way you guys give it to me and my mom!!
I did a fair amount of research before deciding to take my BMW to Active Motorwerks. I have been in the Automobile business for twenty five years, and I know all most all of the tricks, and the ins and outs. My experience started with a pleasant telephone call, resulting in an appointment. Already impressed with the efficiency of the outfit, I took my car down there for what I hoped to be a routine procedure. Mario and his crew did everything they agreed to do , and a whole lot more. The trouble with the 540i was much greater than expected, but with the aid of the computer readout, Mario took me through all of the scenarios, explaining my options at every juncture. Although, I didn't want to spend the money, the empirical evidence on the computer screen was backed up with straight talk and common sense. I thoroughly recommend Active Autowerks to anyone with a BMW. I drove down from Salado, TX, and it was well worth it. It is refreshing to work with straight talking honest people who have the technical know how and demonstrate evidence to support their diagnoses. By the way, their labour rate , at $100.00/hr, is less than most domestics, who range from $112.50 to $120.00 . I'm not saying they should raise it, but it does underscore the value of a facility which specialises in jobs other people don't have the expertise to touch. Great job, guys. I will not bring my cars anywhere else.
The staff seems really nice before you buy, but once the transaction is done, they don’t stand behind their sale very well. I paid $550 to have my car registered out of state (I also paid to have it shipped to my home), but the registration was botched and my car was not legally registered when it arrived. I went through a lot of time and effort and finally had to have my insurance agent go directly to the department of motor vehicles to have it done right. Even then, my car sat for 5 days, because it was not legally drivable until was able to get my agent involved. I made my disappointment known in paying all this money for zero value received and asking to have at least part of the fee refunded. Craig, one of the managers, said he would consider it, but then delayed and delayed a response. I had to keep calling him back; it was never the other way. He finally said they were not prepared to do anything. You would think after 53 straight months of record Audi sales nationally, profits would be robust enough to easily afford a small refund, if not for fairness’ sake than to preserve goodwill. Unfortunately, it seems that record sales can also breed arrogance. In the end greed won out. My advice – get everything and writing, don’t rely on promises, make sure everything is exactly as you want it before money changes hands. Better yet – just shop someplace else.
I brought my 2008 Malibu in for service, having several potentially severe issues, since the engine light was coming on periodically, the Service Airbag light, the low tire symbol, etc., and the battery was dead when I tried to drive it to the dealer. I called and spoke with the Service Manager, and described all the problems and my concerns, and told him I would bring it in when we got it started. We tried with humper cables, but it wouldn't start, so I called OnStar and they sent someone to give it a jump. The Manager had given me the name of the service person who would have been briefed about my car, and we delivered it to the dealer for service. We were able to get a loaner, which was very helpful, since I had a very busy work schedule that would have required me to get a cab--my husband's work schedule was full aleady, so I appreciated the use of the loaner. The work was compleated, with some of the issues covered when they found that the cable tot he car battery had gone bad, and subsequently the battery was in need of replacement, which they did. Some electrical problems (passenger side electric door locks) were handled through warranty. I was totally pleased with the service, and Joe was particularly helpful and professional. All the Service staff were pleasant and professional.
Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. Carlos Ortiz at Maxwell Ford helped me to acquire the perfect vehicle at the perfect price !!! He listened carefully to me as I described what I was looking for in a car as well as the budget I needed to work with and I got a vehicle that surpassed all my wishes at a price that fit my budget perfectly!!! I was so impressed with his patience, and sincere desire to find a car that I would be happy with on every level. I have had many salesmen in the past work me over due to their desire to sell me a vehicle based on THEIR desire to either move a vehicle, earn a commision , or any of a number of selfish reasons that made it clear to me that my needs were not a priority. Carlos would rather not sell me a vehicle at all than sell me the wrong one. I was so delighted with the excellent level of customer service that Carlos provided that I referred my boyfriend to Carlos and now both my boyfriend and I have excellent new vehicles we enjoy driving and are delighted to own !!! There was never any pressure, just honesty, courtesy and dedication !!!! Thank you Carlos Ortiz !
I originally came in with my (2005 Chev Cobalt) 5/23 had some kocking lifters in the engine. Well, to find out it was going to be more then the car was worth to fix. So, I asked Felix to call Joe Cortez from Used Cars. Felix in service was fantastic, very good man excellant customer service. Well, Joe showed me a 2007 Chev HHR, I was in a crunch so had to purchase this vehile. But, he should have gone 50/50 with me at service when there as a bill remaining. The service bill was $380., he only took $30.off the bill he should have helped with a minunm of 50% of the service bill. Being I was going thru the trouble of buying one more used car, from the same dealer that sold me the 2005 Chev Cobalt-that the engine blew up.? I just didnt undertand, why he couldnt have helped on the Service bill. Paying the servie chrage of $380. or going 50/50 with me. After, all I have bought 5 or 6 cars from Henna in history.Your man in finance (JEFF) in used cars, needs to slow down when talking th customer. I always, felt like was trying to rush me out the door with the transaction. He needs to smile and act like he cares fo the customer.
They like to save you money through smart preventive care.Respectful. Honest. Edin and Amela are so passionate about automotive work, they'll educate you on paper (draw a diagram, write a list of the parts in question on a legal pad) and then point out the actual parts in your car, show you an old part and a new one, explain how the pieces work or why the fluid needs to be replaced and in what time frame. They even helped me get compensation from a different auto repair place that had used an incorrect bolt on one of my struts.They stand behind their work with old-fashioned ethics & integrity. You'll feel like you have dear friends or family members working on your car, who really care. They work on transmissions and did my 100K mile tuneup. They also do jobs as small as an oil change, but it's the kind of oil change where they check your alignment & tire pressure & fluid levels and inform you if anything needs attention.They're kind & humane. They'll offer help with logistics, like taking you to work or driving your second vehicle to wherever you need it.
When my Audi A6 started slamming hard between 1st and 2nd I was pretty nervous about what was happening to my car. I have had it for a few years now without any issues at all, and although it has quite a bit of miles the car always drove great. Anyways, I did some research online and saw that Reliable has a north shop but just opened this shop which is closer to where I live. I liked that they had free towing because I stopped driving it after the harsh shifts. I didn't want to cause anymore damage then what was already done. So the towing was free and the inspection was free, everything was starting out on the right foot. David gave me a call with what they found, and the parts that he told me were damaged were consistent to the research I had done online myself. His prices were reasonable and payment plans worked well for me. As a young professional who just graduated, this repair really didn't have the best timing. But anyways, just everything from start to finish went smooth and pain free. David is great, he made this experience not so bad after all.
I bought a Chevy Colorado 2005 2 months i love my truck. A month before I bought it I was driving my a 2001 Mazda 626 that was giving me a lots of problems already and it left me on the street at all the times the last time that happen on of the Owners from Specialty stoped by and asked me if I needed help. THEY helped me with my old car without asking me anything. After they helped me took my Mazda out the street we start talked and I find out about Specialty which it was few blocks away from the was station were I was.I couldn't believed how nice and respectful this people were.They ended it buying my old car as down payment, picking up the old not working car, and helped me with the insurance the Financing was Not a issue they took care of everything.I am so happy with my car and with Them i will highly recommend Specialty Motors on Downtown They are not kidding when they said "WE WILL BE HERE FOR YOU"Thank you so much guys!!!Javy
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.