Kief Hookah Lounge
9545 Reseda Blvd, Northridge, CA 91324
Parking: Lot, On Site, Private
Wheelchair Accessible: Yes
Price Range : Below Average
No coupons available
Loved the place and customer service the firs three times we came here until they charged us more than what we should have paid when we came the fourth time. The owner made up the most ridiculous excuses about how the prices on the menu are a mistake and that they raised it. He asked me what I wanted him to do about it but as a business man, he should know how to take care of his customers. He wanted to keep my money and adjust it the next time we came, but there won't be a next time. Waiter was super nice but he should have given us our change back. Either way, as long as he gets it as his tip I don't care but the owner just accommodates his family and friends.
Not to mention!!
GRATUITY IS SUPPOSED TO BE CHARGED AUTOMATICALLY ON 7+ PEOPLE. NOT 5!!
We blindly trusted these people enough to just charge us without looking at the bill in detail and for the first time, we looked at it to find extra charges. Who knows how many times they ripped us off and anyone else off.