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Regular Hours

Extra Phones

Phone: (413) 584-3080

Merrell, Sierra Designs
Payment method

Western Village Ski & Sports, Inc.

Skiing Equipment, Sporting Goods, Ski Equipment & Snowboard Rentals, Skating Equipment & Supplies
Other Information

Parking: Lot

Wheelchair Accessible: Yes

Price Range : Average


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Provided by Citysearch - 
good place minus the Owner

Ok so I have been here many,many times all my life.and I will never be going back!The only reason I ever went here in the first place is because it is reasonably priced and really one of the only ski/snowboard shops in the area.
The Owner is such a snooty little touch hole and has zero sense of customer service what so ever!
Just note, I have been in customer service all my life and I actually teach classes on that very subject.
So I will just talk about one of the many problems I have had with this man.
One day I was going in to look for a new pair of running shoes. When I first walked in he approached me very quickly. He asked if I needed any help with anything? I said no I'm just looking. As he noticed I was looking at shoes he asked what size I was. I told him a 10 . I asked what he had in my size? I pointed out to a few that i liked. He went without me asking and got all those shoes.Once he got back upstairs he wanted to measure my feet just in case. After measuring he said I was a 9. I told him I have taken a size 10 all my life. So against what I said he proceeded to switch out the shoes for size 9's! When I tried them on, they were all so tight I couldnt even wiggle my toes.
So basically after arguing with the man that CUSTOMER!!!! wanted to try on something he picked, the SIZE 10 shoes.After trying them on, the ones I liked were a bit more cash then I had on me. So I said to the Owner I need to run to the bank because I don't have my credit card on me and not enough cash.
This is the part that really got to me.
He said, ""are you coming back?"" I said I am gonna try.
He said,"" so you had me take all this stuff out and your gonna leave?"" I said I have to run to the bank and I am gonna try and make it back, if not I will come back tomorrow.
He immediately rolled his eyes and profusely started stomping around picking up the shoes.
As I was walking out I said, ""I will see you soon."" and I got nothing out of him?

So I know that someone can have a bad day or what not, but this kind of thing has happened more then once with me.
I have never written a review on anything before. But this man has driven me to do so.

I have always wondered if the store was some sort of front. I have never seen anyone else in the store besides me and they have been in business for a very long



Provided by Citysearch - 
Great Store

I've been shopping at Western Village for years and their professional advice is awesome! I buy all my running and walking shoes here and have never had a problem. The staff works hard to make sure you get the right equipment to fit your needs, no matter what time of year!



If the shoe fits

Today I went to Western Village Ski and Sports to buy a pair of Merrell's hiking sneakers. I informed the owner I was a size 11 and he decided to measure my feet. He informed me I was a size 10. I tried on the shoes and they were a tight fit, but I figured I could break them in, after all he said I was a size 10. I went home, put on the shoes and started to walk down a trail. After 10 minutes of walking my feet hurt so bad. I decided to take the shoes back or at least talk to the owner. He informed me I soiled the shoes and I couldn't trade them in for a bigger size sneaker. I lost $80 and I have sore feet. This wasn't handled professionally and I made a mistake by leaving my shoe size up to the "professional". I support local business, but this business isn't worth supporting. If you want to get a good pair of shoes that fit right - You're better off looking somewhere else.

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