THE CUSTOMER IS NOT ALWAYS RIGHT - said the owners daughter Nicole to me today when I tried to speak to the owners to make a complaint about our bad food and service. She said the owners are never there so apparently that means the staff gets to talk and treat their customers however they like. Especially because we were making a complaint about our waitress, THEIR MANAGER. I ve almost puked quite a few times because the food was that bad. So I will NEVER come here again. Please read on before you come here and end up making your own review of how bad a DIVE this place is. Under cooked potatoes with onion flavored french toast is what you will be LUCKY to get here. NO onions means NOTHING to these people. If there was a ZERO rating I would give them that. But I m settling for this review and a bbb complaint. HERE IS WHERE YOU SHOULD GO INSTEAD: Salisa s All American Diner! 2214 Niagara Falls Blvd Niagara Falls, NY 14304Eventually you get so hungry waiting for them to do it right that you will end up eating whatever they give you and you may even throw it up at some point like me.OR even if you don t - it doesn t matter cause either way you are gonna get stuck PAYING for it.That s the scam!!! Bottom line, their food and service sucks. They apprently don t even care that people don t want to go there. They must be independently wealthy to be able to treat their customers this way. Even their own manager ended up being our worse ever waitress there. So can you imagine how much worse the others are? If that is what their customers mean to them, then they do not deserve to be in business. Go to Salisa s instead! We fully recommend them! You will not be disappointed. They actually care about their customers and they will not leave you waiting 20 minutes for your coffee. or 30 minutes just to take your order.