American Freight Furniture and Mattress
778 Niagara Falls Blvd, North Tonawanda, NY 14120
Fax: (716) 695-2700
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
No coupons available
I have bought a few items from them over the past couple years but this time they lost my faith as a customer. DO NOT BUY FROM THEM!!! I went there to purchase a full size mattress and New York Trundle frame. When it was delivered the next morning and I spend a couple hours assembling it, I put my new mattress on (which looked thinner than the one I was shown) and the mattress was too small for the frame. I called them immediately only to be YELLED AT by employees and even the supervisor telling me I'm delirious. Then they told me to have someone come out just to LOOK at the bed not fitting it will be $75. So I after hours of arguing and them hanging up on me SEVERAL times they gave me one of their cell numbers so I can send them pictures. I sent them and they said that's how it's supposed to fit. Ummmm no!! There's a 5" gap on the length and the bottom width. You can see to the floor and see the bars. They said theres nothing that they're gonna do. I told them the mattress is still in the plastic and I only took it out to put it on the bed and because it's not even hours after delivery I want to return it all or exchange it or something. They then told me they will charge me extra just to come and get it. And when I said I'll bring it to them they then told me I can't do that and I won't be getting any return or exchange. They changed their policy several times throughout our phone calls. I was sleeping on the floor for 5 whole days because they gave me false hope that I can return it only to take back their word. They are extremely shady and I swear the floppy wrong mattress they sent me what used too!!! DON'T SHOP THERE!!!
Absolutely the WORST furniture place I've ever been too!!! Me and my husband went and pick out a sofa, loveseat and a 3 piece table set for our living room, a bed set for my daughter and and entire bedroom set for us (including dresser, night stand, chest & mirror) spent well over 5,000 at this place for them to call me after we paid in full and tell me that pieces to my bedroom set were out of stock and we would have to come in and pick out a new one! So we drive all the way back out there only to be told that they have those pieces coming in and can deliver it separately free of charge and give us a metal bed frame in the meantime free so we don't have to put our brand new bed on the floor(not sure why they couldn't tell us that over the phone) but OK!.The day they deliver the sofa's and mattress they damaged the loveseat when bringing it into the house as well as damaging my entrance way on the new house I just bought!!!! And if that wasn't enough.... The couch was too big to get into the house so I told them to leave it in the garage and will bring it in ourselves (then later figured out the couch was BROKEN TOO). They ended up forgetting my daughters mattress which left her to sleep on the floor for the night! Our dresser was also cracked on the bottom. So I contact American freight with all my issues and didn't even get a I'M SORRY! All they said was that a new order was coming in and they would replace the broken items and have them all delivered Tuesday. SO here it is Tuesday 4pm and I've heard nothing! So I call them and they tell me they will have to deliver it Wednesday morning! Well I'm not going to be home Wednesday morning because I took off of work Tuesday because I was expecting my order to arrive like they said it would! All around its been the WORST PLAVE I'VE EVER SHOPPED!!!