Brian our advisor was nothing short of professional, considerate and very helpful in ensuring both my husband and my time was not wasted or misused. Was very informative in regards to what the mechanics suggested our vehicles needed and explained in detail the benefit of it all. Courtesy Nissan is where to go for all of your Nissan needs.
Assistant Service Manager Craig Chaykin was courteous but completely dismissed my advice, as a former Service Advisor (for Volkswagen & Subaru), that I suspected a weak battery situation was responsible for my "SERVICE ENGINE SOON" light. Instead of listening to me as a knowledgeable DC expert, he recommended I spend $336+ replacing my evap control assembly, which I did. Within 24 hours the S.E.S. light was back "on." After replacing my battery, the light went out & I've pondered why I ever listened to a corporate mule. I would steer clear of this dealership. They want your $$$$ and are ruthless in their tactics.
The salespeople should know all of the features of each vehicle they are selling. Our salesperson told us that the mpg tracker was to let the driver know how many miles the car could travel on the gas that was remaining in the tank but that was not the case at all. After taking the vehicle in to the repair department they explained to me that that was only to let the driver know what the mpg rate is depending on how the car is being driven. (acceleration, speed, etc.) If we had been correctly informed by the salesperson what this blinking light was, there wouldn't have been so much frustration after only owning the vehicle for one day.
I was greeted promptly upon arrival for my service appointment by Monzer and he explained everything right away. He was helpful in working with me for all of the service and gave me his card for follow up if there are any issues.
My 2017 Nissan Rogue had a slow leak in the back tire. I brought it to Tires Plus and they told me I needed a new tire. I decided to go to Courtesy Nissan for the tire replacement and Andrew checked over the tire and realized I only needed a patch. He repaired it for me at no cost and I was on my way. 2 days later, I ran over a razor blade (yes, a razor blade) that completely flattened my tire. I was back in the shop to see Andrew. He fit me in right away and replaced my tire, with a discount, for my troubles. He is awesome! Very professional, very knowledgeable. I would go to him if needed again. But I hope I never have to!
Max & Delbert ... The DREAM TEAM! I really love these two guys. They both go above and beyond to take care of you and your car! Thanks!
I was treated disrespectfully by Ferman collision center in Brandon. I brought my vehicle for repair and the work was faulty, rather than fixing it a person named Brandon was unprofessional and disrespectful. Any company can be good when things are going well a great company is great when there are problems and I would be very carful dealing with Ferman.
The service department has gotten very disappointing over the last few years. Just had an expensive repair due to a dirty engine filter. Was pointed out needing to be replaced AFTER my oil change a couple of months ago. Tried to bring it in two Saturdays ago after setting an appointment over the phone to also have the breaks replaced. Left after being told it would be over 3 hours. On Saturday this past weekend I had set an online appointment for 8 am the day before. When I got there there was no record in the system of my appointment. I even had my confirmation printout.
Amazing service and great atmosphere! Norman is always great to work with!!! Definitely will have all my servicing done at TOTB!!!
Leasing my new QX50 was a snap at INFINITI of Tampa. They were open to my straightforward, no-nonsense approach when I discussed term, monthly payment, and down payment. I appreciate(d) Sebastian Manzano in sales who was friendly & approachable without being pushy. Nick Sankey in Finance was also a great guy who provided additional options absent of making me feel pressured. Great experience, definitely recommend them!