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General Info
For more than 40 years, Orbit Irrigation Products Inc. has been one of the leading manufacturers and suppliers of irrigation/watering products in the world. The company distributes about 2000 products to landscapers, gardeners and homeowners in 40 countries, across five continents. Its product offering includes sprinkler systems, mist cooling, and drip and hose faucet watering. Some of Orbit Irrigation Products Inc. s branded products are WaterMaster, DripMaster, SunMate and ArizonaMist. In addition, customers can access the company s Sprinkler System Designer software to build a customized full-color kit, complete with detailed schematics and a comprehensive assembly guide. Orbit Irrigation Products Inc. is the winner of the 2007 Best of State award in the production and manufacturing category for wholesale goods in Utah.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: (801) 299-5549

Fax: (801) 299-5549

TollFree: (800) 488-6156

Services/Products
Sprinklers
AKA

Orbit Irrigation Products, Inc.

Other Email

Categories
Irrigation Systems & Equipment, Irrigation Consultants, Sprinklers-Garden & Lawn

Reviews

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KL
Kevin L.

08/10/2020

Overall
Selection
Service

The absolute worst customer service I have ever experienced. I purchase from on-line store had an issue called they had me text, 15 times finally I got through on a text then the warranty department sent me the wrong part. I texted again had a guy named Luke call me only to tell me he doesn’t have the part and to call on-line store for a credit. He gave me the number 833-701-4867, that number is disconnected. I called an 800 number 299-5555 told the lady my issue she actually transferred me to that disconnected number. Called again, now I just want a refund after 40 minutes on hold this brain surgeon customer service lady tells me she can’t issue a refund I must go through the website to apply for a return for credit, she had no idea where on the website that request could be found. I have emailed, texted, it is now a matter of principle, these people need to get a customer service manager. They are lost! Don’t buy from On-Line Store! All this for a $50 dollars order.

JC
Justin C.

03/19/2019

Overall
Selection
Service

I replaced my old Toro timer with a new Orbit bhyve timer and I couldn't be happier with it. I love being able to turn on and off my sprinklers for the kids to play in them while we are out back. I also like being able to adjust my programs anytime I want, without having to move all the crap in my garage out of the way to get to the timer. I haven't had to call their support line as it was very easy to setup and control, so I can't comment on the support. Thanks for making an awesome product!

PM
Perry j M.

05/18/2018

Overall
Service

Spent 30 minutes two different times yesterday holding for customer service. Then i tried to chat with customer service today...Result: 2 hours...no response..

Overall

I purchased an impact sprinkler yesterday and it won't work the 2nd day!! Model #58019 Zinc Implact Sprinkler on zinc spiked base with 85' spray diameter. It won't rotate after only using one evening!!! I didn't do anything to it except turn the water off and then start it up again!! I wish they would answer the phone so I could talk to them!!

jackjohnson2000

07/19/2013

Overall

If the product fails you will receive no support.:

Seriously?

From: Tech Support [mailto:TechSupport@orbitonline.com]

Sent: Friday, July 19, 2013 10:50 AM

To: Jack Johnson

Subject: Not read: RE: Technical Support Response to issue number D77856272A

Importance: High





Your message



To: Tech Support

Subject: RE: Technical Support Response to issue number D77856272A

Sent: Friday, July 19, 2013 8:48:44 AM (UTC-07:00) Mountain Time (US & Canada)



was deleted without being read on Friday, July 19, 2013 8:50:18 AM (UTC-07:00) Mountain Time (US & Canada).