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Jeff H.


took over a year

This was for the passing of a close friend I felt per serving the flowers would provide comfort to some extent to her family members they told us it would be complete for pickup between the following Christmas & the first of the year here we are In the middle of February & now they're saying the product is in its final stages & let us know they will call us when the piece is complete & there's no reason for us to call or further inquire of the readiness of the product it's a very unperfessional way to conduct business & not the way to treat customers especially if you want return business

The other review has me concerned if the end product not only will this company not be paid by me this will be a huge waste of time I feel extremely let down & disappointed sounds like timeless moments in north royalton needs to take their business & responsiblity to their customers




First of all, when we were finally contacted after having left several messages to pick up our flowers, we had already been married for well over a year. When I saw the flowers, I cried because they were so ugly. We were told the flowers would yellow slightly. They did not yellow, they turned green and it looked like a frog. After paying an additional $25 (on top of the $550 already paid) we were told they would be redone using special chemicals as soon as the flowers were cut to make the coloring better. Now finally three years after the wedding, we finally have the finished product. She used cheap wallmart fake flowers! I was not consulted about using fake flowers instead of the real thing! I paid almost $600 for fake flowers!!! I could have made the same thing for less than $50 and in a much better time line! DO NOT GO HERE!

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