North Royalton Animal Hospital & Paws at Play Resort
9027 Ridge Rd, North Royalton, OH 44133
Our goal, when delivering healthcare, is to be a patient advocate alleviating suffering and improving the quality of life. We are committed to excellent service and genuine concern for our clients and their animals.
North Royalton Animal Hospital and Paws at Play Resort offers the highest quality of veterinary medicine, a luxurious pet resort and doggie daycare located in North Royalton, Ohio. Our professional and courteous staff at North Royalton Animal Hospital and Paws at Play Resort & Daycare seek to provide the best possible medical care, surgical care and dental care for our highly-valued patients and their families.
Accreditation by AAHA means that we have passed a voluntary evaluation of more than 900 standards and that we are dedicated to upholding the highest standards of care for your pet! The American Animal Hospital Association (AAHA), along with a group of veterinary experts, developed the AAHA Standards of Accreditation as benchmarks of excellence. The AAHA Accreditation Program helps veterinary hospitals incorporate these standards of quality care and procedures into their day-to-day practices, ultimately raising the level of care being provided to companion animals while also increasing loyalty among veterinary staff members. Being AAHA-accredited also provides a way for veterinary hospitals to show their commitment to excellence in their communities and to their clients.
We are members of the BBB, North Royalton Chamber of Commerce, Ohio Veterinary Medical Association and Cleveland Academy of Veterinary Medicine.
In addition, we were honored to be a recipient of the 2013 Angie's Lists Super Service Award.
aka P. Adam Hechko, DVM, Inc.
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I am very unhappy with the treatment I have received at this practice. I am handicapped and needed help walking my big dog in..
Twice I was left outside for more than half an hour and no one bothered to come out to help me., and it was bitterly cold... No apologies or anything.
Another time I was 10 minutes late and the vet would not see me, I was told., but it is ok for me to wait...
I recently tried to get an apt for my dog who has an infected to and they would not see me, saying that they think their practice is not a good fit for me.
I have lived here for 33 years, and always had excellent care from DR Edgar on Royalton Road, now VCA... also excellent care.
I have never been treated this way by anyone in the 33 years I have lived in this Country.. and if their main concern is about animals why would DR Hechko not see my dog...His toe is badly swollen and possibly a tumor.
I am appalled at my treatment...
Thank you for you feedback Pam. NRAH was founded on developing close personal relationships with our pets and their families. It is critical that there is a mutual respectful relationship with our entire team to ensure we provide the best care for each pet. If you would like to discuss this further, please contact me at (440) 237-7691. I hope Jack was able to get the care he needed. Dr. Hechko, Hospital Director
North Royalton Animal Hospital & Paws at Play have OUTSTANDING service and provide excellent care. Dr Emily Roach is the finest vet I've ever worked with in caring for my numerous pets. Our family has used the vet services, dog day care, boarding and grooming and all are top notch. The service provided is unmatched, period.
North Royalton Animal Hospital is an AWESOME facility! Dr. Hechko and his staff take great care of the pets with compassion but also take great care of the owners. I am so glad that I found this vet hospital to take our precious babies. The day care/resort staff is also great. Dr. Hechko and Dr. Roach have never misled me into choosing treatment that was really not needed. My lab has had 2 cancer surgeries in less than a year and each time Dr. Hechko gave me my options without any pressure to go one way or another. The entire staff is gracious, caring, and supportive.
The worst get ever they jack up prices and sell you stuff you don't need and then when it counts they can see my dog for 4 days there awards are worthless stay away if you want someone who will take care of the pet not there wallets
We do apologize about your experience. We are working to rectify the situation by adding more staff and a new doctor by July. Your opinion matters to us and we hope that you give us another chance. Our best interest is always your pet’s health. Please contact our medical director/owner, Adam Hechko, D.V.M. at (440)-237-7691.
I recently saw this review on line and felt compelled to share my own thoughts because yours differ from mine. I love North Royalton Animal Hospital and these are the reasons why. We have been taking our animals to North Royalton Animal Hospital for several years. When Dr. Hechko took over it was truly a blessing. Through the years our precious animals went through a few illnesses plus surgeries that saved their lives. Their hospital’s after care is immeasurable because they would continue to call us to make sure our pet was doing well. Dr. Hechko has a solid team with extraordinary doctors working with him and the staff perpetuates so much compassion plus they feel like family to us. We have gone to other animal hospitals, and we have found that North Royalton Animal Hospital is worthy of our time and expense. I did my homework and their pricing is quite competitive with other area hospitals. They treat us like family and are advanced in medical care because AAHA demands it. I researched AAHA at length and I can impart one thought, that is AAHA does not give awards unless it is earned!
I needed a second opinion for my very sick cat. I chose North Royalton Animal Hospital because of its AAHA award. It was a mistake I now have to live with. My cat was suffering from a persistent sinus infection and complete loss of appetite. He is gone now, having been finally diagnosed with advanced cancer by another veterinarian. The treating vet at N. Royalton misdiagnosed him and suggested a very expensive x-ray of the wrong part of his body based on that misdiagnosis. She prescribed an antibiotic that made him vomit (a common side-effect) followed by another antibiotic that he had already been given for a month without results. These medications were liquids that made him gag and only added to his suffering. The only medication that gave him any comfort was the Prednisone that I requested. (This clinic is very focused on protecting its interests against lawsuits and I had to sign a release to get it.) In addition, there were delays in callbacks that resulted in delays in obtaining his medications. Had they been of any benefit, the benefit would have been too long in coming. When an animal is seriously ill, it takes more than expensive and often inconclusive tests to diagnose the illness. It takes an ability to carefully weigh all the data and think beyond the commonplace. Sadly, the treating veterinarian at N. Royalton was unable to do this for my poor cat and his death was needlessly prolonged. I had him put to sleep as soon as the next veterinarian found his widespread cancer by ultrasound and a whole body x-ray. My choice of North Royalton Veterinary clinic was a costly one. The charges were extremely high, but the bigger cost was to my poor cat, who did not deserve to go through all that he went through. I regret my choice of this animal hospital every day,
We do apologize about your experience. Due to client/patient confidentiality laws we are unable to discuss this medical case in a public forum. We highly encourage you to contact us to discuss/examine this case on a one-on-one basis with our medical director so we may assess your pet’s medical record and review this case in further detail. Our medical director/owner, Adam Hechko, D.V.M, can be reached at (440) 237-7691.
I boarded my maltese/bichon mix puppy, Balto, at NRAH this past weekend. I could not have been more thrilled with the entire experience! The staff was wonderful and the facility was spotless. They even played soothing music throughout :) I loved the pictures they gave me of Balto having bath and play time. A great experience through and through. And I don't have to say any of this!
Our two dogs have been seeing Dr Hechko since they were 6 weeks old and this month they will be 3 years old. My dogs and I walk in the woods almost everyday. Both dogs had lacerations of their paws at one time or another.( The dangers of running in the woods). Dr Roach saw Jade on an emergency basis and Jade had the best care possible. Ruby just cut her foot the other day and I took her in to The North Royalton Animal Hospital for emergency care. Dr Hechko was there even though it was his day off, he stayed and took care of Ruby. Both doctors are very dedicated and compassionate to their patients and their humans. We are very thankful to be patients of Dr Hechko.
06/05/2012Provided by Citysearch -
I have been taking my dog for several years and now my puppy. My older dog has horrible skin allergies and is always at the doctor. Dr. Hechko and staff are always very loving to me and my animals when I have a concern. They get us in right away whenever I call and follow up consistently with phone calls home. I am there a lot and pay a lot and I appreciate the wonderful care and consideration they give me and my animals...
Dr. Adam Hechko is very dedicated to animal healthcare and also to the pet owners. He has remodeled the whole animal hospital and it certainly feels like a warm environment where all are welcome. Furthermore, Dr. Hechko just threw the community a Pet Carnival that was a lot of fun for those pet lovers! I can not recommend this clinic enough!!!!!
Thank you so much for all you did to help TJ! I have never met a veterinary staff with so much compassion and care for their patients and the family. The gift of TJ's paw print was so amazing! Because of that, I will always feel I have him with me. TJ loved all of you guys and he never showed fear to come to see you. That was very rare! Thank you for everything. We are truly grateful for all you did.
05/15/2012Provided by Citysearch -
I have been bringing my pet to Dr, Hechko for about 3 years and wanted to share my latest experience at the ofice. While i was waiting for my cat to be seen someone came in carrying a big dog that appeared to be in severe distress. I was amazed at the way the receptionist and staff rushed them into the back for emergency care then appologized to me that it would me just a slightly longer wait for my appointment. I could tell that the Dr and staff were genuinly worried about the dog's condition and doing everything they could to help. The Dr. then turned all of his attention to my kitty as if she were the only patient he had to worry about that day. I loved the individual attention and care he showed and i will never go anywhere else!
04/26/2012Provided by Citysearch -
I would like to highly recommend this veterinarian to the community. Dr. Hechko is the owner of the hospital and has put a lot of time into updating the facility. He is very thorough with my animal and has helped relieve his allergies! This is a first for any veterinarian! The staff is great and they have a wonderful boarding facility. Can not recommend this place enough!!!!
03/18/2012Provided by Citysearch -
I took my Miniature Schnauzer to Dr. Hechko for years. She had many generic problems due to bad breeding. Several times I called to explain a problem, he was always available to answer, even if the receptionist had to call him at home, or while he was away! When my dog had a relapse of IMHA the other Vets took care of her. She had to be put down! It was a very hard time for us. Dr. Hechko was on vacation at the time, and when he returned he called to apologize that he wasn't able to be here for us. Is that the sign of an unconcerned vet. I don't think so! He is the most compassionate Vet I know, and I've been to several others in past years. His staff is also wonderful!
I now have a four year old rescue Schnauzer who I wouldn't take anywhere else. Of course it costs money to care for your animals! If you want the best care, take them to this hospital. You won't be sorry!
08/04/2008Provided by Citysearch -
Very happy with service and very reasonably priced. I am confused about the negative post. This was not my experience when I took my dog to board. I had a very different experience - a very good one. Dr. and hospital came very highly recommended. Dr. was younger, but seems harsh to criticize someone for looking young especially when the quality of care was great.
06/30/2008Provided by Citysearch -
I was googling the website for North Royalton Animal Hospital, and wanted to write this review to say my experience has been much different than the last reviewer. I have worked at three animal hospitals in the past. I have been going to Dr. Hechko for more than a year. With that experience, I can easily say that Dr. Hechko and the staff of the North Royalton Animal Hospital are well-trained, caring, and professional on all levels.
I was really surprised to hear anyone would worry about Dr. Hechko's age or question his level of experience and interest in their pet. They clearly did not visit the same place I take my pets ( a cat and a dog). Dr. Hechko returns my calls at all hours of the day or night, and has already saved me a trip to the emergency clinic (their bills start at $200 just to walk in the door!). He also made a diagnosis on a skin allergy that two other vets have missed (including one I worked for). His medicine is top of the line, but he didn't automatically recommend the most expensive test as the first line of attack. Dr. H even takes the time to tell my three year old what he's doing during exams.
As for boarding, my dog and cat were well-cared for, and the place is spotless. I was even allowed to make sure they were settled in before I left them to board (ok, I was partly just checking up on them to see that everything was in order, and even the kennel is neat and odor-free, and they have a separate quarantine and cat boarding areas--a really nice feature). My 10 year old cat is really obnoxious at the vet, but the whole experience with her has gone as well as it could have. She had a dental done while she was boarding, and came right home with no problems.
I wish they were a little closer, but I'll drive the 30 minutes to know I'm doing the best for my dog, and by avoiding pricey veterinary dermatologists until we absolutely have to. And, don't miss the free pet carnival every summer!
06/28/2008Provided by Citysearch -
Took my puppy to this clinic approx. 2 weeks ago. The receptionist seemed unorganized and seemed ""hurried"" with every phone call she took. The new vet Dr. Hechko greeted us and we went into his examining room. He also seemed very short with us, sighed and yawned, and seemed like he would rather be someplace else! He looked like a young boy, dressed up like a vet! It's hard to trust the advice given when he seems so young and cocky! Everyone there seemed to talk down to my husband and I. Our puppy checked out fine, but would not go back to this clinic. Also, the prices that were charged seemed quite high. Shop Around!
09/04/2006Provided by Citysearch -
Dr. Hechko is the new owner of the North Royalton Animal Hospital. He is very kind and caring towards my dog and takes the time to explain everything to me! Furthermore, Dr. Hechko does such fun things too! He just had a pet carnival for the community and it was such a great time! I can not recommend this animal hospital more!