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North Pole Physical Therapy

Map & Directions
(1 Review)

157 Lewis St, North Pole, AK 99705

(907) 488-4978

CLOSED NOW
Tomorrow: 8:00 am - 6:30 pm
24
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Extra Phones

Phone: (907) 488-4976

Fax Number: (907) 488-4976

Fax: (907) 488-4976

Payment method
cash, check, all major credit cards, insurance
Neighborhoods
Downtown North Pole, North Pole City
AKA

North Pole Physical Therapy: Heather W Agustines

Categories
Physical Therapists, Physical Therapy Clinics, Physicians & Surgeons, Physicians & Surgeons, Orthopedics, Physicians & Surgeons, Sports Medicine

Reviews

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Robert G.

06/22/2018

Overall
Expertise
Facility
Professionalism

I was assigned to a therapist who was there temporarily. So after about 7 weeks I was handed off to another another therapist who was also there temporarily.
Not that that would be a long term problem, because after being sick twice, and missing 2 appoinments with prior notification and just plain forgetting one because I had relatives from Germany visiting, I was told by Brenda that I needed to "call in before each appointment and we will see if we have time for you."
As a 100% disabled Army veteran I did object to some of their criteria, such as a questionaire that is given out at intake, and again every six weeks. I was told that this questionaire was used (partially) to determine whether I should be able to continue with my physical therapy. The questionaire asks multiple choice questions similar to: "I can walk 1/2 mile with no discomfort, I can walk 1 mile with minimum discomfort, I can walk any distance with very little discomfort." When I brought up that since I am disabled, and walk with a crutch, I have no idea how I would react to a 1 mile walk, or, citing other questions, lift 25 pounds or more.
My therapist would sometimes pick me up 10 to 15 minutes after my scheduled appointment times, which I also brought up to the staff. There were never any changes made.
I believe that my questioning of their system was a major factor to the negative reaction to my few absences, and the absurd demand that I call up for each appointment, to see if anyone MIGHT be available.
You take your health in to your own hands at North Pole physical therapy. You may be lucky and get a permanent therapist, but it is NOT guaranteed.
Whatever you do, don't question their system unless you are looking for a quick boot from this facility.