Customer support has been revamped. The support page provides best practices and in-depth instructions for every application to ensure the user gets the most from their software.
8000 Anderson Sq Ste 108Austin, TX 78757
From Business: Advanced Computer Technology (ACT) is in the business of building commercial business computers and providing technology based solutions for our small business, professional and medical computer customers in Austin, Texas. ACT was founded in 1986 as Advanced Technology and has built a solid reputation based upon Quality Re…
11100 Metric Blvd Ste 770Austin, TX 78758
From Business: Simplified Development Corporation, formerly known as Simplified Telesys, is a telecom infrastructure software company that enables service providers and global enterprises to manage the supply chain of open voice and data services in Texas. Its telephony solutions include telecom, prepaid, and calling and debit card platf…
11501 Domain Dr Ste 200Austin, TX 78758
From Business: Convio is one of the leading providers of on-demand software and services to help nonprofit companies use the Internet strategically to build strong relationships with constituents for driving fundraising, advocacy and other forms of support. The company has online solutions for fundraising, advocacy, Web content managemen…
10801 N Mopac Expy Suite 100Austin, TX 78759
From Business: Embarcadero Technologies was named to Software Magazine s 2005 Software 500. The company provides a suite of award-winning products that enable organizations to accurately architect, integrate, administer and ensure critical enterprise applications and underlying databases. Its products adapt to fit diverse information tec…
10801 N Mopac ExpyAustin, TX 78759
From Business: Formed in 1992, Prologic Technology Systems Inc. provides a range of administrative and software support services to numerous school districts. Based in Austin, Texas, the firm primarily serves the K-12 education market and has offered assistance to several school district products, including CIMS III, CIMSG/T, SASIxp, Int…
27. Network Elites
3700 W Parmer LnAustin, TX 78727
From Business: NetworkElites commits IT resources to meet the level of service that you need to keep your business running smoothly. A long list of managed services are available, ranging from daily tasks such as network health checks, to monthly functions such as patch management, to quarterly jobs like server/storage recomposing. Our j…
I have had 2 stores through them since 2011. Very frequent outages, both stores and email server. Outages at all times of the day, usually during the most hectic times. To design your store to look decent, you either have to pay $1,000 for a template, or do the code yourself which would take forever. They have an antiquated system, it's slow and not integrated with bitcoin like bitpay. I am very unhappy with them, and will be transferring to a different company. I gave them 5 years to fix their issues, which is 5 years too long. BYE!!
Very professional and knowledgeable. Very satisfied by the speed of the repair. Used the speedy check-in and was able to just walk in and hand my computer over. Got a call with a quote well within the 24 hour promised time and repair was done the same day. Highly recommended.
Terrible. The software is so out dated its not even funny. I had no clue that my aides were out of compliance and it coasted me thousands.
Waste of Money :(This system is out dated. I finally got rid of Kinnser and switched to another company. I could never pull up patient data that I needed with this software.
HORRIBLE COMPANY! They have the worst customer service and so many hidden fees! You have to know code to fix anything on your website! My husband is a web designer and he had a hard time with it! This is not a do it yourself program. I'm still in the middle of the long drawn out canceling process I went straight to Shopify! I will end up spending $300 for 2 months of headaches! RUN FAR AWAY FROM VOLUSION!!
poor outsourcing.They are just a year old and they boast to be so many years old company.Poor work culture.
I could have given zero stars but decided they get one, because of their out of the box store design. From there it goes drastically down hill. BEWARE OF MERCHANT ACCOUNT FEES! I am usually pretty careful about reading fine print in advertising, my problem with Volusion was that I signed a merchant contract that I didn't read. I read all of their advertisement on the merchant account, I read all of the hype on the merchant account, I read all of the FAQ's on the merchant account and nowhere does it state that there will be any additional fees, as a matter of fact they use wording like "Saves you Money", they put alot of wording on what is free free free, but nothing about additonal fees when comparing themselves to PayPal, which I was already using. They show their transaction rate as being lower than PayPal so I figured I would try it. None of the emails leading up to me signing the contract stated "additional fees apply" or "please review fees on page 2 before signing". The contract is not available for preview. So after a my first month and not selling anything on the website I received an invoice from merchant services for $61.77. I was shocked, so I called and cancelled. They said I have to send an email. I sent an email right away from my home account. Two days later I was told I cannot send an email from my home account I have to send it from the address registered with my account. So I sent them an email again from that account and I requested a refund for the $61.77 because there was no disclosure of the fees prior to me signing the contract. They stated that because I signed the contract that I agreed to pay the fees, and that I would get billed for the current month as well, and that I will also get billed an early termination fee of $99. Okay, now I'm truly upset with them and told them I am not happy with the way this business relationship is starting out and that I feel that yes I have a responsibility to read the contract and I take full responsibilty for my part in this, but I also sayto them that Volusion is not completely devoid of responsibility in the matter. They let me know that they will attempt to get my $99 back as an exception but I am still completely responsible for not reading the contract. I responded to them with a copy of the Federal Trade Commission rules on disclosures in digital advertising and filed a complaint with the FTC. Not to get my money back but to have Volusion straightened out on their practices so as to protect other consumers. I will now be comparing other online store providers.
I have called this company 4 times this afternoon with a simple question. When they get tired of looking for the answer they just disconnect the phone. I have purchased in the past from them but will no longer purchase from this company.