What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
27500 Lorain RdNorth Olmsted, OH 44070
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13001 Brookpark RdBrookpark, OH 44142
4565 Great Northern BlvdNorth Olmsted, OH 44070
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When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Very satisfied. I found the personnel to be very open, honest and easy to work with. Car was ready on time and had even been detailed inside. Totally unexpected! In addition, and most importantly, they did excellent work.
Nice selection of cars, but the slapdash approach to paperwork doesn't leave much to be desired. While running the credit check they misspelled my name. I don't mean to sound petty, but if they can't spell correctly on important paperwork even though they had seen my name written out correctly, where else are they mistyping valuable information? It may have just been my name this time, but what if it was your social security number? Not only is this disresepectful to the customer, it shows a lack of professionalism. When they gave me the sheet to look at to make sure my information was correct, the information was at the time. I guess someone lazy in the back office wasn't focusing on doing their job that day. Luckily my husband and I decided to shop elsewhere.
I took my 07 Acura MDX to Pro Automotive just 3 weeks ago to have an O2 sensor and a new alternator installed. The quality of work was amazing. The price was the best in the area! The dealer told me I was due for $5,000 or more of work. Pro Automotive did $90 of this work for less that $1000. I've since been back for an oil change. And don't plan on taking my Acura anywhere else- ever again! Thanks Pro Automotive....!
I had new tires. front struts and rear shocks installed. Price was right in line with Car Dealer prices. A week later I was told I had stripped lug nuts on front tire by someone who was checking my brake pad. Went back to NTB, and they showed me there was no stripped lug nuts, checked them with a tool, and even cleaned them before re-installing. Very Professional and great Mechanics.
I just picked up my 2010 Chevrolet silverado from the Dover center Road shop, I am very dissatisfied with my experience. First of all 2 weeks for the extent of my repairs is completely unacceptable, I was scheduled to pick up my truck July 8th and it was pushed back to the 9th because " The paint is still drying"... I received NO call on the 8th to let me know that it was going to be pushed back, luckily I called before leaving work early to pick it up. The lack of communication was really surprising. When I first entered my truck I noticed that there was trash in my center console and on the floor of my truck, coffee cups, sandwich bags, balled up tape and plastic with paint all over it. When I started my truck I found that i had lights going off on my dashboard display.... ABS light is on, Service Stabilitrack, Service traction control, absolutely NONE of these lights or warning were on when I dropped my truck off. The lack of professionalism was mind blowing, I absolutely will not stand for this and demand some type of resolution, I don't understand how fixing a dent/scratch can lead my truck to now have mechanical issues.
Beware! Extremely poor customer service. I have a new SUV that is less than a month old; I struck a deer in October and took it to Suburban Collision Centers, as recommended by my insurance company. They took 35 days to fix my vehicle, so long that my rental car allotment ran out. They ordered the wrong parts on more than one occasion. Moreover, when I picked up my vehicle (the first time) there were new paint chips that look like they were “fixed” with whiteout—which the service guy ADMITTED to doing. Again, they tried to fix the vehicle. A short period of time after I collected the vehicle, I heard a (new) noise that wasn’t there before I took it in! “Bring it back up” I was told—we’ll take a look at it, as they “guarantee” their work. SO, 30 days later due to a crazy busy work schedule, I finally was able to take it up there—only to be forced to open a new insurance claim as they said I must have “hit something else”! Realize: I drive this car maybe 7 miles a day—it does’t even have 3,000 miles on it. Two words: “complete disaster.”
Customer service is really poor. Tim is just plain rude and thinks its too hard to just accept paperwork from someone dealing with a total loss. I would never recommend this place to anyone! Go somewhere else, ive had a better experience on the east side of cleveland and thats not saying much for a "professional" place.
I dropped my car off for a simple oil change. My car having no problems, and no signs of future problems. When i go to pick my car up I am informed that my car had to repeatedly be jumped any time they needed to run it. I am mind blown of the fact that my 100% perfectly running car now will not start. That does not happen. That is not coincidence. I am making sure that everyone on my social medias, friends, and family are all aware of what a scam this auto company is.
Poor customer service overall. Painters are novice at best. After returning my vehicle glaring variances in the paint finish between panels that they painted were noticeable next to the factory paint. Gary their Production Manager is rude. He made promises to make it right and then neglected to return telephone calls. Then when the vehicle was returned for them to do the repair the work, Gary only had excuses as to why they could not fix their poor workmanship. They have now completely refused to correct their shoddy workmanship. If you want you car returned to you fixed right avoid this shop!
THE PLACE WAS REALLY NICE BUT I THINK THE OWNER PASSED AWAY AND NO ONE TOOK OVER
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.