I would have given a 5 star rating except there was a problem picking us up on time. We had a 9:30 pickup time and when I called at 9:45 was told driver was on another pickup and would be there shortly. At 10:10 called and told driver was on his way. We were less than 5 mins. from the office, so at 10:30 called back and was told driver went to wrong location and had just called in. Finally at 10:40 another driver picked us up. By this time we were very upset, having stood outside waiting all this time. In the office, Steve was very apologetic, gave us an upgrade and discount and the rest of the week went smoothly. I have rented there before and had a very good experience.
The van was perfect for our trip and priced better than anywhere else. The man who helped us at pick up was so nice and helpful to show us all the features, and the man upon return was also very friendly. Kept 1 extra day and wasn't too pricey. Will use again. We didn't need it, but they will pick you up and drop you off. Everything is done via iPad out at the car, super easy!