4120 E Mccain Blvd Ste 114, North Little Rock, AR 72117
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Well, I'm not sure where all of the previous reviews came from. They were very polite, the store manager came up shook my hand when he introduced himself. He and the employee assisting me went great lengths to resolve my issue and I didn't even buy the phone from that store. On another note there was an elderly gentlemen in the store while I was there. From what I overheard he was with AT&T and AT&T wouldn't help him fix his phone. Again I saw the store manager politely fix his device in just a few minutes. If my father who is 73 ever got a smartphone, I want him treated like this. Great job guys, it seems like you have really turned this store around.
HORRIBLE CUSTOMER SERVICE!!! We tried to switch to Sprint and they told us the phones would work where we lived... wrong! They did not work... Had to go back to the store the next morning to return them. I had traded in my Iphone 6 plus and they wouldn't give me the phone back even thought it was still sitting on their counter from the night before when we had traded phones. The manager all of a sudden left the store so he didn't have to deal with us. He left his counter workers there to try to deal with a difficult situation and put them and us in a very awkward situation. It's been 3 months and they are still charging me over $2800 in activation fees even though the phones were returned the very next morning. I have called customer services several times to be told that my account would be credited, although it has yet to be. I wish we had NEVER gone to this store. Not only does their cell phone service stink, but their customer service is awful!!! Do not go to this store.
Went in and swapped 6 lines from verizon to sprint and i was lied to about release dates of the new iphones and galaxy note 4. I guess they needed to move old inventory. Out of 6 phones 3 were defective. Called corporate and they said since it is not a corporate store there is nothing they can do. Horrific customer service. This store needs to be closed. They are so desperate for a sale that they lied to me and i was coming to buy phones. There was no need to lie but they did it anyway. People just standing around not working and if they are busy they dont even say hello i will be with you in a moment. They dont even acknowledge you.