Octapharma Plasma Inc
5121 Warden Rd, North Little Rock, AR 72116
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Maybe this place use to be worth going to. Currently they are horrible. I have had a terrible experience 2 times on s row. I worked at a center before so I know how it is suppose to be ran. To start, the equipment is not clean, I saw 2 different people wear the same gloves in between about 10 donors and I have never seen them whip down the donor bed in between donors. The bathrooms are horrible and the most of the staff is rude. I will NEVER be returning again. I'm truly afraid of getting some kind of infection because this place is not clean or careful.
Absolutely positively the most disgusting health facility I've ever been lucky enough to grace with my presence. I was harrassed as soon as I stepped foot in the door, everyone was out of order, and I could hardly tell the "nurses" from the patients. I am about 200% certain most, if not all of those employees were on meth. Aside from the repulsive nature of the scenery, the process of donating plasma at Octapharma had me in tears for a full two hours after I left. By the way, i left after 3.5 hours of waiting, being pricked, poked and tested, questioned, tested, verified, qualified and EVERYTHING else...After waiting on a donor table for 30 minutes waiting to be hooked up...Only to be told that "There wasn't a sticker for me, my information wasn't punched in right, and i hadn't seen the nurse yet." Just to add insult to injury, I personally WATCHED a woman use the same pair of gloves to draw blood from TWO seperate people, as well as type on her computer, scratch her face, and handle used medical supplies. She also memorized her script wrong about what she was doing with the blood and told about blood levels incorrectly, then corrected herself and reversed definitions. I give this POV as a person with next to no real standards in life; after all I WAS there for the $30....Which...Despite my efforts I never reached.... :( Saddest, maddest, most frustrating day I've had in awhile. A great while. I am almost afraid I have gone and caught a disease at this facility. I had low expectations but...Come on. One nurse had no teeth and was wearing dirty construction boots, untied. Just ugh. Wouldn't recommend to my worst enemy.
Or would I?
Wait a minute...
A year ago I spent 3 hours trying to do this, I finally made it back to donate and the toothless idiot said I was dehydrated, not the nurse. They put a hold said my veins where bad.
I went a week ago spent 3 hours the manager Sarah had placed a flag on my account took forever to get that off. I filled the bottle in user 40 minutes...Sarah is a liar. Saturday spent another 3 hours and was never seen. People who came in after me were hooked up before me. After waiting an hour on the cot I walked myself up to management, Sarah claimedshe couldn't help that people called in or didn't show up. Sarah lied again, Sarah had just told two people who came in,at 11 to take a two hour lunch because she wasn't paying overtime. This liar has again placed something on my account to prevent me from donating. I'm calling CDC as the morons at corporate will not return calls concerning this. Saturday I did NOT see new needles and tube come out of a package...AIDS and HIV anyone??? God was truly looking after me on last Saturday.
I went at 9:00 in the morning as a new donor. At 11:00, I was still waiting to be seen. Who has four or five hours to do this twice a week? The nurse is grumpy & can barely speak English, there is hardly any staff, & people got tired of waiting & walked out. Which may be my next option!
This place is horrible due to the red tape involved. I am an honest minded individual but this place made me realize that an insignificant detail (me having a non contagious non life threatening respiratory issue) is enough for this place to make you jump through hoops.
I was told by the staff that because i disclosed this RI, i needed to bring my rx with me. I wasn't too happy but did so. I drove all the way back home (20 something miles) to get it, then drove all the way back only to have the same b***h faced nurse tell me that the medication had expired and that i needed a current rx.
I'm like "why didnt you tell me this before?" and she gave me some bs excuse about mentioning that the rx would have to be "current" when i SPECIFICALLY told her my RI was in REMISSION aka I DONT NEED TO TAKE ANY MEDICATION FOR IT RIGHT NOW!!
So after that i left in disgust and drove all the way back home. Do you think they offered to recompense me at all? NOPE.
I drove almost a 100 miles to tell the truth and to basically be put through bs for it...i see now why people lie and i said to myself i will LIE if i ever go to a new plasma center regarding this RI since it isn't on their list of deferred exclusions.
Octapharma is the ONLY PC that made me go through this. I was never told by anyone else that i had to keep my rx on the floor while donating "just in case." smh!
Complete waste of my time! Drove 30 minutes to this place, just to be turned away because I didn't have my social security card. I went home and got my SS card and went back up there. I went through the entire "New Donor" process/interview. 2 1/2 hours of BS for them to tell me that honesty will get me nowhere. I answered the question "Have you ever snorted any drugs?" (Last time was over 10 years ago) truthfully, and was told that I could never donate plasma to this company. I have donated plasma to other places and have NEVER been through this much BS!!
I am very satisfied with Octapharma!
Like any business, they have good days and not so good days.
Compensation is reasonable ($90 my first week) and most (not all) of the staff are friendly and courteous.
Expect to spend a little more time getting started. Perhaps close to 3 hours or so on your first vist. Things get speedier on subsequent visits.
Call them first to ensure you have everything you need before you go.
The time of day may be a factor as well. It stands to reason that when there are a lot of donors, it will take their staff a little longer to get everyone through.
Bottom line, don't get angry if your first few donations take longer than expected.
Safety precautions take time. Thorough initial screenings are for your safety and the safety of plasma recipients.
Eat healthy, stay hydrated, bring a good attitude, and you'll have a great experience.
Don't bother with this donation center. They do everything they can to refuse you as a new donor. They will make you wait for 4-5 HOURS on your first visit and half the time they will come back and say that you didn't provide the right I.D. and make you come back later. On top of their laziness and rudeness, they pay some of the lowest rates for your plasma that I've ever seen and their technicians are overworked and prone to mistakes. They blew out the veins in both my arms! Go anywhere else but this awful place!