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(501) 945-0661Visit WebsiteMap & Directions3470 Landers RdNorth Little Rock, AR 72117Write a Review

More Info

General Info
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Extra Phones

Fax: (501) 945-0621

Services/Products
Drug Testing Occupational Health Services Occupational Therapy Physical Therapy Travel Health Urgent Care Workers Comp Injury Treatment
Payment method
amex, check, discover, master card, visa, cash
Associations
Urgent Care Association of America
Categories
Provided by

Reviews

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Kesia B.

12/06/2014

Overall
office practices

I am not sure of the processes for who is seen when, what I do know is that I witnessed a lady wait over 45 minutes for a drug test, a guy wait about 30 minutes for a TB skin test reading, a lady with her arm in a sling wait an hour in a half, a DOT physical wait over an hour and still waiting. I know emergency rooms and urgent care places have wait times but I think if the processes were reviewed maybe some of the wait time would be eliminated. The front desk person should have more owership in the processes, she should be communicating with the doctor and nurses regarding those "quick patients" i.e. tb skin tests/reads and drug screens and any other quick patient that would take less than 15 minutes to see. The office seems orderly...but the processes reveals another side. The other comments regarding the front desk person are kind of harsh, yet slightly true. The receptionist says Thank you for everything, but I think this is her way of displaying good customer service. The truth is good customer service is a lot more than saying thank you. If a patient ask you how long will it be before they are seen, saying "I don't know, thank you" does not satisfy the question asked. If a patient says " how much longer?, i've been here for over an hour, saying " I know, thank you" does not satisfy the question. The front desk person is the gate keeper and when your waiting room is full with the same people for over 2 hours...that should concern you as the gatekeeper. Sure, maybe the only thing she can do is check to see how much longer the wait will be, but at least do that and relay that information to the patients waiting for over 2 hours. It's 20 minutes to closing and I'm still waiting, been here since 10:20. Oh wait...she's calling me. I am now in the room, but I just learned there are 2 patients ahead of me, so my wait is in fact...not over.

MG
Macy G.

12/06/2014

Overall
Terrible

I don't even wanna give them a one star. Front desk girl is rude. She can't handle her job and it seems as tho they need another receptionist. I waited over an hour to just pee in a cup and leave. It's ridiculous. Do not go here for drug testing or workmans comp. Find another location. I don't know ab the Drs and nursing staff but the front desk made me not even want to find out. And I even witnessed her hang up on an irritated pt. No bye or anything she just hung up on them. She never tried to even help the person. I explained to her I had to leave work to come up here to pee in a cup and it took over an hour to do that! So ridiculous!! I'll never go back

olliverskyes

09/09/2013

Overall
Terribly long Wait Times

This place is extremely understaffed. Waited an hour before they even signed me in. They skipped me on the sign in list and never called me up, I had to go up there and inquire about the wait time. Terribly unorganized and need more doctors/employees. Worst experience thus far.

GS
Gwendolyn S.

12/28/2012

Overall
very rude front desk people on...

very rude front desk people one girl was eating the whole time I was there while talking to 2 of her friends and her insurance company. the girl who checked me in was rude never smiled and acted like I was a bother to her. Once you get in the back they were very nice and I was so sick I just wanted to curl up in a corner and cry. there were from 4 to 6 people at the front check in and none of them doing anything but talking and laughing for about 45 min

Details

Phone: (501) 945-0661

Address: 3470 Landers Rd, North Little Rock, AR 72117

Website: https://www.concentra.com/urgent-care-centers/arkansas/little-rock/north-little-rock-urgent-care/

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