Standing in line on Friday with 2 tellers working and 10 people in line. What could be worse ? 12 ??
4605 Post Oak Place DrHouston, TX 77027
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Today, January 24, 2013 at Approx 10:45am I stepped in to fax off some paper work (I'm not an account holder, my husband is) and I was rudely and loudly confronted by the Branch Manager there, "Bob". He asked if I had an account and I responded that I did not but my husband and all of his family did. He asked where my account was and I replied, "Arvest" He then began to slander and bash said bank getting louder and more rude. He then asked what I was faxing and when I told him they were documents for a home loan he then inquired as to where the loan was from. Upon finding out the loan was not from US Bank he then began to ask personal questions as to what loan rate we had qualified for, what type of loan it was, ect. I was upset and shocked to be receiving this kind of behavior from a BRANCH MANAGER but I answered his questions anyway. Upon receiving these answers he became mad and said they would go ahead and fax the info but asked that the teller taking care of the fax "only make sure that part of those papers go through" I used to work for a bank and I KNOW this is NOT how you treat customers, potential customers, or ANYONE you come in contact with. His behavior was BEYOND rude and appalling, extremely unprofessional and very offensive. His name is "Bob" and he is the Branch Manager at US Bank, North Little Rock Arkansas on JFK Blvd. I asked the tellers present for the name and number of the Regional Manager for this area so I could call and inform him of my experience. (His name is Michael Richardson) Upon calling the number they gave me, I found out it was disconnected and no longer in service. Go figure. Bogus number on purpose? I think so after reading what everyone else has to say about this bank. After recounting this experience to my husband, he is removing all accounts from US Bank and his entire family who have been account holders for 20 years are also removing their accounts.