What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
12411 Santa Monica BlvdLos Angeles, CA 90025
From Business: Santa Monica Volvo/Saab, Is One Of The Oldest Independent Volvo Repair And Service Facilities In Southern California. We service all European Automobiles. We also…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I wouldn't be surprised if this business has written the reviews themselves or had friends done them as they all sound very similar like if the same person wrote them. WARNING ! VERY UNTRUSTWORTHY, THEY SELL BROKEN CARS THAT THEY HAVE TEMPORARILY FIXED AND WILL BREAK SOON AFTER, STAY AWAY!
I needed to find out what was wrong with my mini-van a few days before I had to pay rent so I could work, and pay that rent you feel me?I brought it to Flavio because I didn't know what was wrong with it, and it was the closest shop to my house that was open on a sunday.He kept my car in his shop for three days while aware of the fact that I needed my van to work in order to pay my rent. Lazy of him, I came to find out from other mechanics.Over the three days I would periodically check up on him, and he'd try to make it seem like he was doing me a favor, and that I was the one harassing him and not letting him do his work. On 04/29/2018 Flavio completed the repair on the radiator for my mini-van. In total, he charged me $366.33 to do this, with a separate charge for the inspection. Totaled to around $450.On 06/19/2018 the radiator started giving out again. I wasnt sure that was the problem but I had another mechanic confirm it, and he told me to go see the person who took care of my radiator. I went to Flavio's shop to speak to him about it (while filming) and he was immediately aggressive with me. He started giving excuses as I was trying to explain my situation, and when he got fed up with it he got out of his chair and started to push me out of his office physically. (See screenshots of video below)It didn't occur to me that the receipt he issued me (pictured below) says that I'm covered under warranty for 365 days, or 17,000 miles at the time. I'm wondering if I could pursue legal action because of this. If anybody reads this and has some insight, please let me know!I got good word, and immediately took my car to Jerry at South American Radiator who got the radiator fixed in less than 4 hours for $180 total. Completely different results. Gave me all the information I needed to feel comfortable. The new mechanic told me that the last radiator job done on my vehicle was "so poor that it looks like a child attempted to do it for the first time."
I had the worst problem with David today then I've ever had with another mechanic. First of all, I used him about a year ago to fix a smog check problem & then to pass my test. Everything went well & I was happy with the price/service. 3 months ago, I went to David because my radiator was leaking. He put in a new radiator, new hoses & filled the radiator with freon (or so he said). One thing that bothered me, however, was David's bazaar sense of humor. On both occasions - the smog test passing & replacement of the radiator - when he called me to tell me my vehicle was ready to be picked up, his first words to me would be, "I have bad news for you". This always startled & concerned me as he'd then launch into a much greater problem with my car than what I'd brought it in to him for. Only upon realizing I was upset with this news would he then say, "Ha Ha, I'm just kidding you're car's fine now!" I thought this "trickery" was odd & unprofessional but I just let it go. I returned to see David again, today, because it appeared my car was leaking water; I wasn't sure about the problem, it could've been a hose that broke. Either way, it would drive just fine until I had to go long distances. At which point, the temperature gauge would spike just before I turned off my car & the idle would be high, as well (at about 2 rpm). When I took my car to David, it was for him to check and see if there were any leaks. He told me to leave my car there which I did. However, before leaving him I said, "When you call me later, please give me the news just straight. Don't pull my leg and tell me my car's falling apart, etc.." I made a note that he appeared surprised & bothered by my request. None the less, I Uber'ed home since I only lived 5 minutes away. I hadn't even arrived home yet when David called me. His first words were, "I have terrible news for you & it's serious, I'm not kidding." What he said next was surreal and hard to believe, he told me that my car couldn't be fixed, that's how extensive the problems were. Then he ran down a list of repairs it would need: (1) new radiator - although he'd just replace the radiator 3 months ago (2) a new head gasket-huh?!?!? (3) a valve job (4) new fans (what?!).... beyond that point I wasn't even listening to him, I was calculating the "damages" in my head. I had the uber driver turn right around & take me back to David's shop & I hadn't even been gone 5 minutes yet. I was even more shocked when David starts to tell me that I'd barely make it back home in such a busted up car & should sell it to the first person who wanted it for $500. Then he said to me, "Of course, I do have a friend & if your credits at least 650, he can get you a good deal on a new car with low payments." I mean, my head is reeling with all this shocking information at once. He gave me a form to sign but didn't suggest I read it. He said, "This form is for you to agree not to SUE me for giving you bad news!" I signed it since he stated I didn't owe him for the diagnosis. I immediately drove it to another mechanic for a second opinion. He tested EVERYTHING and found: no problem with the fans, head gasket is fine (following a test he did), the radiator MIGHT have a problem; it appears it's an OLD radiator which had freon added to it (meaning, David never replaced the one he was supposed to have 3 months ago but he DID take $300 from me); no need for a valve job..... The ONLY thing wrong with it was that I'd been filling the car's radiator overflow tank with too much water and the drainage value was releasing the excess water on it's own. NO PROBLEM WITH MY CAR!!!I am so horrified & appalled at David's lack of professionalism and dishonesty that I am going to open a complaint with the BBB so that they can determine what his previous business experiences have been like with others. He told me it was now worthless; I have no idea why I had this horrifically unexplanable, bazaar experience w/him today.
Worst experience of my life. All the cars are salvaged and all the paper work is made fraudulently. They reverse the miles on cars i pointed one out in his inventory with different miles then the carfax the next day it was fixed. My supposed silver BMW 328i was originally white. They damaged my door handles leather and put black exterior rubbery glue all over the leather then tryed to peal it off. When asked if he can fix it even after he admited fault he refused the fix it with a active warranty only 2 days after I bought the car 8 problems 4 major 2 so seriouse BMW Manuel recommended when specific light is on you stop and call support and he would not let me forced me to drive 56 miles to get the other problems fixed. But I came home with something that ruined the look of my car
On behalf of my mother I’d like to thank Janet for all her help! Thank you for your help Janet and always making things easy.
I've been dealing with Janet for the past week on my loan. She has been very prompt and helpful in assisting me. Very professional and always respondso in a timely manner. Thank you Janet for all your assistance!
Don't buy your next car here!We purchase a x5 2010 in feb 2017 for $17,500 that was in a perfect condition (we were told) that the passenger sit belt was broken and a electrical issue on one of the mirrors, we were told that they will get fix and they will pick up the car and my location to do so! All of this did not happen and the car got more and more problems! They did a chick fix to meta us happy but still more problems, electrical problems, motor problems, heating on the inside, smoke when you are on a traffic light, AC problems, need to add oil once a week and now that i went to a larger dealer because I need to trade it in or I'm going to be with out a car they tell me that this car they can not sell it on the lot because of a recall and a accident that was reported on 2016!!!! We were told that it was no accident on this car! They are changing the car information to sell them! They take advance of customer with bad or low credit to make you think they are helping you by selling a car.YOU CAN NOT RUN A BUSINESS THIS WAY!
This place is the worst to go through. They have been hell since day one. They are extremely unprofessional, they towed my car because I was a few days late on my payment and they wouldn't allow me to get it out without paying the whole loan off. The worst company ever to finance from. And they have no curtesy when calling, they call so late passed regular business hours.
The worst company to go through. They keep my card information on file when told they could not and charge the card whatever and whenever they feel like with out my prior authorization. Horrible customer service, juse a terrible company all they way around.
I HAVE A 1994 F350 CREW CAB THAT I HAVE BEEN HAVING EXTENSIVE WORK DONE IN 2014-2016. MGR. RICK SINCE 1-2-16 HAS BEEN OVER THE TOP FANTASTIC, CARING, CONCERNED FOR MY SAFETY AND OVER ALL A GEM OF A HUMAN BEING. HE WILL BEND OVER BACKWARDS TO HELP ANYWAY HE CAN. HE RUNS A WONDERFUL CREW AND WILL MAKE SURE ALL GOES WELL. CHECK YELP FOR ALL THE 5 STAR RATINGS. TAKE IT FROM THIS SENIOR CITIZEN, YOU CAN'T GO WRONG. TELL RICK THAT DEBBY AND BIG RED SENT YOU.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.