My refrigerator is an 18 year old Kenmore. The compressor went out and I am so very surprised that Sears still has parts for this very old refrigerator. I guess Kenmores are die hard appliances!I was not happy with my first appointment - waited all day!! My appointment was scheduled between the hours of 10:00 AM and 2:00 PM. The technician finally showed up at 6:30 PM. He was a nice technician but the wait for a customer is totally unacceptable. I had to call 3 times to find out the status!!The second appointment was to install the compressor. Now this technician was super efficient. Not only was he on time but he was very efficient. What would have taken 4 hours with 2 technicians on the job only took one person a little over an hour!!! Now I give Richard the technician a 5 star for his punctuality, efficiency and courtesy. We need more technicians like him.Thanks very much Richard.
13007 Sherman WayNorth Hollywood, CA 91605
Demeatre was the nicest service teck we have ever had. He had a lot of personallity knew what he was doing, and very fast at his work. You should ho…
111 E Magnolia BlvdBurbank, CA 91502
From Business: Sears Appliance Repair's expert technicians provide product maintenance and repair solutions for your major home appliances. Our techs are industry-trained, well-…
1610 W Magnolia BlvdBurbank, CA 91506
From Business: Thrifty Appliance Repair has been in business for more than 55 years. We offer our customers excellent service at reasonable rates. Honesty is our policy. That is…
236 N Central AveGlendale, CA 91203
We had some issues with our appliances under warranty and had these guys come out to do some repairs. The work was good and it was pretty easy to ge…
Demeatre was the nicest service teck we have ever had. He had a lot of personallity knew what he was doing, and very fast at his work. You should hold n to him he is a real plus to your company. Glenn Hampton
A Sears Technician came out to repair the water dispenser button on my refrigerator panel. Later in the day, we discovered while the water dispenser button was repaired, the ice button became stuck and ice would not stop dispensing. I called the repair center and told a technician could not come back for 13 days! So even though the technician caused a new issue, i have to wait. No compensation offered and only excuses over their technicians not being available. I've noticed over the last few years the quality of Sears Repair has deteriorated. I would think twice about a repair as it would seem the technicians are in a hurry to complete as many jobs as possible.
Sears repaired my stove burner in 10 minutes . The burners were block were gas goes down to ignite the pilot ignition. The service man cleaned it and was very thruough and went on his way. There was no mess left behind.
The refrigerator needed a repair and they couldn't send anyone for FIVE DAYS!!! They issued $100 to pay for damaged food, but the food in the freezer and fridge was worth way more than that, not to mention the hassle of having purchase all new everything.
It may have taken a few days longer than I would have preferred to get a service date but the technician could not have been more helpful. He had to find another tech in the area with a part but came back immediately and the dryer was fixed right away ... and for a fair price.
Repairman would not listen to my wife's complaints. The previous serviceman ordered two parts for the refrigerator. He only put in one and complained we open the freezer door too much making the ice cubes chunk up. There are only two of us here and we both are senior citizens. How many times do we open the freezer door. the ice maker works now but coming out fast and clogging up the opening. He took the other part that he did not use with him.
Getting a repair scheduled with Sears Home Services IS A NIGHTMARE. After the first scheduled visit which somehow resulted in the serviceman leaving, it took a week to reschedule! When the serviceman came the second time he was friendly and VERY KNOWLEDGEABLE. It was (almost) worth the wait!
It was so easy to schedule a repair - and not only did the repairman show up exactly when he was supposed to, but he called me and explained the problem and told he how he was going to fix it. In no time, I had a working dryer again - it truly was a worry free experience and I would recommend with the highest rating.
I'm not satisfied with the Service Technician. Only the drum belt was replaced. I think the rollers should be replaced. He did not clean or vacuum the inside unit. He even tried to charge me with maintenance or something. I told him that Sears charged me $193.00 for everything. After I have signed the receipt he just left and did not push the dryer to its usual place. I suggest that another technician should check the unit again and clean the dryer.