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WilliamSmith Fireplaces & Home Accents

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(843) 766-0347

4955 Dorchester Rd, Unit 3North Charleston, SC 29418

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Fireplaces, Barbecue Grills & Supplies, Fireplace Equipment

(9 Reviews)
OPEN NOW
Today: 8:00 am - 5:00 pm

Please contact the business for updated hours/services due to the COVID-19 advisory.

Bringing Warmth & Comfort To Your Home!

General Info
WilliamSmith Fireplaces, supplies and installs wood-burning and gas fireplaces, pre-engineered gas fireboxes, gas logs, gas lights, mantels and surrounds, chimney tops and an array of gas outdoor products to enhance your outdoor living experience in Charleston, S.C., and the surrounding Low Country area. We have established relationships with the leading wood-burning fireplace and gas fireplace manufacturers, to ensure that we have the right fireplace, gas light or outdoor product for your unique needs. Our primary focus is working in the pre-construction phase with developers, builders and architects. However, our preferred method is to work directly with homeowners to provide the best value and planning for the right wood-burning fireplace, gas fireplace or outdoor product within your price range. Working directly with homeowners provides you an opportunity to select the appropriate fireplace, gas log set and chimney top, as well as explore additional items, such as lights or gas grills, that could enhance your project. WilliamSmith Fireplaces, offers a complete gas solution for your project. If your project requires gas piping, we will work with you to coordinate the installation of your piping needs along with your gas product installation. WilliamSmith Fireplaces also provides follow-up maintenance service to maintain your gas products, making us Charleston's only full-service provider of gas products with certified gas installers! At WilliamSmith Fireplaces, were not just interested in making a sale, but making sure you are completely satisfied. Our business relies on your referrals. So when you recommend WilliamSmith Fireplaces, we take your satisfaction and recommendation as the highest compliment.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Appointment Only Hours
Sat8:00 am - 5:00 pm
Regular Hours
Mon - Fri:
Services/Products
Gas Logs Gas Lights Chase Tops Grills Fire Pits
Brands
Isokern
Payment method
mastercard, all major credit cards, check, discover, visa
Location
We are Located behind Mercer Tile
Associations
BBB
Categories
Fireplaces, Barbecue Grills & Supplies, Fireplace Equipment, Gas Lights, Gas Logs, Heating Equipment & Systems

Reviews

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JM
James M.

02/09/2018

Overall
Service

Had problem with our gas log and called William Smith and made an appointment they were on time fixed it quickly and it is working fine. We use them as they installed the gas log when the house was built and have served it before They are very busy so do not expect them to come running out when you call But to me that means they are doing excellent work

JL
John L.

08/05/2014

Overall

Great Customer Service

Working with WilliamSmith Fireplaces was a pleasure while building our new home. The staff was always on time for appointments and provided excellent recommendations to products.



Would recommend to all my friends!

JL
John L.

03/25/2014

Overall

Exceptional Service

I had an old fireplace (15 Years Old) that needed service. Called WilliamSmith and scheduled Service Call. Service Rep was on time, very helpful in fixing my Old Fireplace. Decided to add a second fireplace on my deck. Best Decision I made was to go with WilliamSmith Fireplaces.

JJ
Jason J.

03/25/2014

Overall

Exceptional Service! Purchased a PRIMO Grill from WilliamSmith to add to my Outdoor Kitchen. Service was prompt & courteous. Product recommended by Staff was outstanding along with suggestions on how to cook on the grill. Will Never Go Any Where Else for Fireplaces, Gas Logs or Grills!

Overall

LIKE PULLING TEETH (for three months):

Dec. 4th: Guy comes to look at broken fireplace. Part needs to be ordered from manufacturer.

Dec. 22nd: We call to check on stat of order. We’re told the part won’t arrive until after the holidays. ...

Jan. 4th(one month later): Call again. Nope, part still was not shipped from manufacturer.

Jan. 19th: Call again. Oh whoops, the order was never placed.

Feb. 9th(two months later): part comes in, technician installs part, but needs to order another part.

Feb. 18th : We call to make SURE part has been ordered. No one knows, they need to look into it…

Feb. 20th : We call again… Part was not ordered because they 1st needed to give us a quote…

Feb. 20th (almost three months later): We’re finally fed up with having to pull teeth to get the job done! They’ve lost us as customers, and they gained our word of WARNING to prospective customers!!!!

badbronco

10/21/2011

Provided by Citysearch - 
Overall
2 Days and No Returned Calls - Forget Em!!

I've been calling for 2 days and have been getting pretty much blown off trying to get a part that was never installed on my brand new fireplace that should have been. Spoke with Martha 3 seperate times in 2 days and she still never called me back. Provided the part number on the first call, and she said they would have to call me back with the price (still never got a price) but said they may have a spare one laying around so I called Lenox, got the dimensions, called her back with them as directed and she was supposed to call me back on 10/20 by end of day to let me know if they had a spare - if not, wanted to order one.

So Yesterday, end of day came and went. Called earlier today (10/21) and reminded her and she said ""Oh the guy just walked in, let me talk to him and call you back"" well, today end of day came and went, and still nothing.

Called Lenox (Manufacturer) and informed them that I would be taking my business elsewhere. I guess I just wasn't important enough, or a large enough purchase for them to care about me.

Worst service I've ever not gotten... I think it's a shame CitySearch requires atleast one star because in my book you earn one just calling a customer back, and they clearly didnt....

R Schultz

02/03/2011

Provided by Citysearch - 
Overall
Pleased with product and service

Dad got his propane hook-up today, and he's just thrilled with his new logs! They look beautiful, and I think there's no doubt that they'll put off enough heat to keep him satisfied. And the electric start and remote was definitely the way to go - Dad looked like a kid at Christmas today pushing the buttons on his remote.

Just wanted to say thanks for all your help and the great service. We really appreciated how knowledgeable you are about your products and the whole process, and for providing good information without any sales pressure. Dad was so comfortable with you (and me too!), and that's especially important with elderly parents. And being able to see his options in your showroom was tremendously helpful. We definitely know where to go for any similar needs in the future!

charger07

04/25/2008

Overall
Exceptional!

Exceptional service with prompt and courteous staff. The products are in a class of their own. I am truly happy with my decision to add a new fireplace in my home. I am also looking forward to upgrading my outdoor life with a new grill for some great summer cookouts!

soaringeagleholdings

10/23/2007

Provided by Citysearch - 
Overall
WilliamSmith Fireplaces Provided a Great Customer Expereince

WilliamSmith Fireplaces is an outstanding small business providing quality service at a reasonable price. When we first contacted WilliamSmith about a fireplace for our new home we thought we new exaclty what we wanted, however, Steve Smith showed us several different types and helped us understand the pros and cons of each type and we ended up with something completely different for less money than the builder had origianally budgeted.

I would highly recommend working with a fireplaces company like WilliamSmith Fireplaces prior to setting a budget with your builder. You will end up with a better fireplace, log set than your builder will provide for the money.