America's Best Contacts And Eyeglasses
7800 Rivers Ave, North Charleston, SC 29406
America's Best Contacts & Eyeglasses, Inc.
America's Best Contacts & Eyeglasses
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No matter where you go you're going to have that one person who's not customer oriented but the ones who are make a big difference like Nikkia Alston she's the best that America's Best has she really cares about her customers and will go out the way to help them she's extremely caring and really makes me feel comfortable she makes my day and I adore her !!!!!����������������
Well I didnt get glasses. I feel like I got ripped off. The sale was 2 pairs of glasses for $69.95 with a free eye exam.
I told them I had a high prescription to begin with. They told me that that wasn't an issue and I'd still get the sale. Well I go in and do my eye exam and I pick out the frames that were within the sale. I go to the registers and the lady tells me that I won't get the sale because of my high prescription and that my total will be $400. I told them I can't afford that. So we try the price of just one pair. $325. Oh yea like that's so much better. So I told them I can't do that either. "Well if you don't purchase any glasses well have to charge you $60 for the FREE eye exam." Wtf..... so I paid for my exam and left. I'm so upset and mad right now. They could have told me that if it was a high proscription that I wouldn't get the sale. I just wasted my time and money when I could have just gone to Walmart.
Horrible customer service!! Bought 2 pairs of lined bifocals will the understanding if I didn't like them, I could upgrade to progressives for $100 more. They didn't call when either pair were ready, I had to call them and when I went to upgrade lenses, I was told I would have to have the whole amount refunded to debit card and have funds available for upgrade while I waited for refund to deposit. This is NOT the information I was given when I spent the first $300. I will probably return both pairs and take my $400 to a business that will appreciate my patronage.
This store's customer service is horrible. I was told that my account could not be located when I called to get my prescription. I told them that I just had an eye exam for contacts and that I purchased them from there store. They told me that they had no record of my contact prescription, just the prescription for the glasses. I had the box with the prescription number from their store. I asked to speak to the manager and was put on eternal hold. I would not recommend this location.