Rob and Kathy were wonderful to work with. We met them at a "Home Improvement" show & immediately felt comfortable with them. They took the time to explain their products and offer possible products to help us with our home project. Rob was very prompt in scheduling the initial appointment and immediately gave us an estimate for two different projects. My husband and I decided to proceed with the project and Rob was understanding of your schedule and was flexible working with us. The crew was very polite and professional. They were prompt in arriving/leaving & cleaned up at the end of the day. Rob came each day to inspect the progress and was actively involved. I would not hesitate to recommend them and/or use them again. We love our new floors!