My name is Gerry D. and I am one of your customers. Yesterday as I was working in my garage I saw a rat crawling along the side wall and I immediately called Aptive to have a technician come treat the area. Aptive typically comes every quarter, but also provides on-demand services as needed. I was told my technician (Mark M.) could come by the next day between 3 and 5 p.m. Mark showed up promptly at 3 p.m. He inspected the garage for droppings and told me there were none, which was a good sign. He mentioned that rats typically scout homes and garages for food and shelter and that is likely what happened. He inspected the back yard and actually found a dead rat. I told him my dog must have gotten to him. He picked up the dead rat and disposed of it. He also placed two traps along the sides of our garage door and explained what to do if they should capture another rat. Mark M. has now come by our house 3 to 4 times and has always been outstanding, courteous, and thorough when treating our home. My wife and I sincerely appreciate his level of professionalism.
2000 NW Loop 410San Antonio, TX 78213
From Business: Pape-Dawson Engineers, founded in 1965 and located in San Antonio, is a civil and environmental consulting engineers firm. It provides various services, such as land development, public works, transportation, surveying, recreation, environmental, geoscience, and mining. The firm's environmental services include environment…
1133 Arbor PlSan Antonio, TX 78207
From Business: Welcome to South West Texas Environmental Contractors, Inc. We are dedicated to providing superior asbestos & lead-based paint abatement, residential remodeling, and commercial/residential painting services.
Serving the San Antonio Area.
From Business: North American Dismantling is a leading nationwide demolition contractor specializing in heavy industrial demolition, commercial building strip outs, specialty bu…
Universal City, TX 78148
From Business: 1 Priority Environmental Services, Inc. is a leading hazardous materials abatement contractor that has been in business since 2003, offering Asbestos and Lead Paint Abatement, Mold Remediation, Indoor Air Quality and Decontamination Services. Insurance Coverage: $10,000,000 Bonding Capacity: $20,000,000++
I am truly impressed with the service I received from Aptive. The Service professionals Nic and Mike arrived at my home earlier than the projected appointment time (which I certainly did not mind at all) and they went ahead and inspected the exterior of the home before they got started on the job, Nic and Mike consulted me with a plan that would be most effective for my pest control needs and were able to provide service in a very professional and timely manner. Nic and Mike even offered to do pest control on the inside of my home complimentary to the service which I was extremely impressed by and am VERY thankful for. Nic and Mike went over the protection plan and how the subscription/contract would work and assured me that if I had any concerns at all, I could let them know and they would solve it in the best manner possible. I am very pleased that I decided to join the Aptive family as a customer and look forward to keeping my home pest-free with this effective and delightful team!
This was my first initial treatment. They will be back out in 30 days. Chris was the name of the guy who came out and took care of my house. He was very professional and listened to what I had to say and explained everything to me. I actually had a big bee nest on the side of the house with at least 20 bees. He took his brush and extended it up to the nest and just squished them and knocked the nest down. He did it so fast and quick. Never seen it done that way. I was impressed.
Jose M. was outstanding! He went out of his way to provide lots of helpful tips & let me know step by step all the ways he was helping to protect our home. I had a lot of questions and he answered each one with incredible poise and insight. I really enjoyed learning from Jose M. Please give him a management position or a raise because he truly cares about Aptive and take tremendous pride in helping the customer feel valued. Thank you Jose! We feel blessed to have met you;)
Moses was awesome! He was such a pleasure to work with. Very professional and knowledgeable explaining everything as he worked making us feel very comfortable with the service and his presence. If there is a way to insure he is our technician for each visit we would greatly appreciate it. It's hard to find customer service like that now a days. Thanks so much, Active! But a special thanks to Moses! Brad and Heather O. San Antonio, TX 78254
Ryan arrived 20 minutes into the 2 hours window I was given for my service, I really appreciated not having to wait an hour and 50 minutes like some vendors do (no names but they do cable!) Anyway, Ryan introduced himself and gave a firm handshake (very nice) was knowledgable and answered the billion questions I asked about my issue. He was very thorough and professional, kudos to Ryan, you are a credit to your profession!
Ryan did a super job. He was helpful in giving us information about Aptive. He is an exceptional young man who is respectful ,clean, honest and a hard worker. He went over all our pest problems and solved the issue we had. He made us feel comfortable when he entered the inside of our home. If all service men were like him, people would not have problems with any type of service. Thanks Ryan, from San Antonio, Tx 78232
Khalil B performed my first aptive pest control treatment. He was extremely friendly and very knowledgeable. He took time to listen to my questions and concerns and addressed them all. He was very thorough and took his time doing the work. I appreciate this because the last company I had a contract with I felt like they really rushed to get the job done. Thank you aptive and Khalil for a very good first impression :)
I had this service for the first time, i like how every thing to high expectation. Mark from captive came here today and went through every thing in details which i really like, he answered all my questions and he was informative and helpful and he made me feel that he is here just to help me to have clean safe house. Thank you Mark for your service and looking for you in the next appointment. Ahmad R
Ryan Stobbs did a fantastic job! Our sales rep (don't even know what his name was) sold us on a price, then when he emailed the contract to us, it was different pricing that what had been agreed upon. Ryan came out and made it right for us. He asked me what my main concern was with bugs, he listened, was friendly and worked quickly and efficiently. We will definitely be calling him again in the future!