I have brought 3 cars to get cleaned. For 2 of the cars, parts from the interior were missing. When I complained to the manager, his response was: "look who we hire, what are you expect?" I wasn't sure what to answer other than "I expect my car to be intact when I pick it up".Never using that facility again.
471 W Main StBranford, CT 06405
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Manager of location (was told his name was Rob) has a terrible attitude/demeanor with employees. They did a good job but he sets the tone while I waited for my car to be completed. Don't need to hear the language and disrespect ....unprofessional the employees have to deal with from him - too bad, will not return.
I went there for a car wash and a vacuum. I was very disappointed with the service. The girl charged me an additional $6.00 to wash my doors, you can see one wipe down the doors, they were not fully cleaned, I was also asked if I wanted my back hatch vacuumed, it was not even touched, my cup holders were not vacuumed, I was very disappointed considering I left a $14.00 dollar tip. I also went back for a regular car wash and a hand dry, which I paid for, at the end of the car wash it was not hand dried. I will not be going back here any time soon, it stinks that the service is so horrible because it is close to home, I will drive further though for better service.
My VISA was over charged for the car wash and I had a devil of a time getting it straightened out. The manager at Squeaky was unhelpful and sarcastic. I found another place that is a bit further away but cheaper and more services for the money. If Squeaky had been less attached to the wrongfully charged monies, they would have kept me as a customer and in a years time they would have easily made a few hundred off me.
This car was good the staff there was friendly but the young manger there who was younger than me i am 25 she is letting the power to her head I have a friend that worked there and she kicked me out cuz she claimed that they were biss but I was waiting on my car I drop over 100 every week for detail and car wash I will never return there cuz of her! Until the owner fire her I will find a new place
Had good experiences with the car wash but horrible one with lube center.I had my oil etc changed here and decided to take them up on the free car wash. I was in the car wash when the battery light went on. I thought the car had stalled and turned the engine off and restarted it but the light stayed on. Came out of the car wash and called over the worker would had serviced my car. He told me the battery needed to charge. I accepted this explanation with some scepticism and drove home with great difficulty as the power steering didn't work. (I also noticed that the brake light was on)When I got home and checked my car, I found that the engine belt was not turning as it was off the pulleys as a result of one of the tension pulleys being broken. I would have thought that it had just failed as I have a 180K miles on the car but this is what else I found:1) The engine cover was not affixed to the engine as the screws were missing Did they take it off and not put it back properly and as a result the screws fell into the belt system and caused it to fail ? Maybe/Maybe Not.2) The battery was also no longer secured properly in the battery tray? Did it come loose when they cleaned the terminals and tested it? Maybe/Maybe Not. But like the engine cover you would have thought I would have heard it rattle when driving. Which I had not.I called the manager and she said she would check into it. Never heard back.I immediately brought the car to the dealer to repair the belt and pulley system and they told me that I was low on antifreeze and that my engine air filter needed to be replaced. Can't explain these issues away and so much for the 100+ point check that they supposedly perform.Frankly, I've seen enough. Too many coincidences and issues to keep giving the benefit of the doubt. And given the number of issues found, it is hard to believe that all of them were discovered.BTW: before my experince my girlfriend had her transmission and oil changed here and two weeks later a tube carrying oil to the transmission broke, leaked out all the fluid, and the car became inoperable. Fortunately we had just exited 95. She thought there was a connection and at the time. I insisted that it was just a coincidence ......
Had our car washed at Squeaky Clean yesterday. Paid $24.00 for the Xtreme Full Service exterior wash. Was satisfied with the outcome. What did particularly irritate me was that I felt generous yesterday and had intended to tip the ‘crew’ $5.00. Recall on an earlier occasion that the young crew appeared particularly dedicated and conscientious. After the car went through the automatic lane, a rather sizable gentleman, who appeared from out of the office, possibly a manager or superior, dried the car off manually. After he was done, I handed him the $5.00 bill, for which he thanked me. He then feigned to insert the $5.00 bill into the “tips for crew” slot (which clearly is difficult to manage with a balled fist) and while walking back to the building, that same fist, clearly still containing the $5.00 “crew tip” bill, went into his left pant pocket. I couldn’t believe my eyes that he tried to pull off that trick in such a primitive fashion. I was still stunned by what I just witnessed, i.e. short-changing the genuinely hard-working, minimally paid crew, while pocketing a decent tip, that I drove away without saying a word. Troubled by my own lack of protest, I immediately wrote the company a message, via their web-site contact form, in which I laid out the matter. To this moment, I have not heard a peep from the company, which I find a particularly poor business practice. I will not return to Squeaky Clean Car Wash in North Branford. So much for the “honest service” advertised on their web-site!