315 S Bradford St, North Andover, MA 01845
Smolak Farms Ice Cream Stand
Smolak Farms Stand & Bakery
Smolak Farm Llc
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09/22/2010Provided by Citysearch -
Please do NOT have your child's birthday party here. I had my daughter's birthday party here and it was disappointing. They started our party 35 minutes late and we did not get the room we were promised. There was trash all over our room and they had trash from another party on the tables they expected us to use to set up our party.
When I tried to complain, their business manager responded:
Thank you for taking the time to write. As the Business Manager of
the Farm I do like to watch over all areas, in fact, I was standing at
the copy machine when you had your discussion with Cece.
As Cece said, the day ran behind schedule. As a working farm, during
the height of our busiest season, you can imagine how hectic it can
become. I know that the hostess did all she could to make it a memorable time for your daughter - that is our goal and I think we achieved it.
When Cece removed the charge for the bounce house I heard you say, ""thank you, that makes me feel better."" At no time was Cece
argumentative, actually she is one of the best employees on the farm - always wanting to please the customers and she works very hard to make that happen. There has never been a complaint, until now.
I received this email from the business manager 5 days after I sent my complaint and had left numerious messages. When I was finally able to call her, she just basically said ""Sorry, there's nothing else we can do."" Previous reviews from other websites have stated poor satisfaction with their parties. They obviously don't care about their reputation and the manager said I could take the business to court but there's nothing they can do. They just ran late. Unsatisfactory response for a party that cost $400. By the way, this is not a Better Business Bureau accredited business. No wonder!