Swan Nails & Spa
4429B N Harlem Ave, Norridge, IL 60706
|Mon - Fri:|
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: No
This is my Absolute Favorite nail place!! everyone is very friendly and hospitable. I was there with my young daughter to get mani and pedi. Their nail polish Still has the same shine 2 weeks later and you can't beat their cool designs. I would give 6 stars if I could. I love them so much that I will continue to come back for polish changes in between my fill ins!!
This was my first time here and I would give this place 0 stars if I can. Im so disgusted about how they treat their customers. I had a no chip mani and pedi done. Pedi was eh okay... Could've done more work on the cuticles. Then the lady asks me if I want a foot scrub done for $5. This is unusual because most places have that included in the "spa pedi". So whatever I didn't care for it... I was done with the pedi and then had my no chip done. The lady was so rough on my cuticle it started to bleed really bad.. She saw how upset I was because it hurt so bad. She then puts so green stuff on it claiming its "medicine" and let me tell you how badly I wanted to cry it burned so bad I pulled my hand away from her. I told her how badly that hurt and she's like go wash your hands. Im there washing my hands while my thumb is bleeding and I couldn't get it to stop. So I grabbed the paper towel to wrap it around my thumb. I go back to her and she starts painting my nails while my thumb is bleeding!! WTh?!? how unsanitary. I was so upset at her how she didn't care that my thumb was still bleeding and she's just painting my nails. I told her to leave it alone because it was unbearable. She then put a piece of cotton swab on the part were it was bleeding so she can continue to paint that nail. I was so aggravated at her that I just wanted to leave. Another lady came by asking if she wants me to put medicine on it. I told her absolutely not because of how bad it hurt the first time. I told her how upset I was and that this is not acceptable. So she said shell give me $10 off... like really thats all you can do for a customer who was cut. I expressed myself to her and asked her to show me her license because I was uncertain if the tools are sanitized and I didn't want to get an infection because who knows if she even is licensed to do this. She flipped out, started yelling at me and pulled out a piece of paper and wrote that they are not liable for any injuries that happened. She also stated that she doesn't need to show me her license and didn't prove to me that she is liscensed.. I was beyond furious I ended up paying for the service and walked out. This was distasteful and I will never return to this nail salon. BEWARE of how they do your nails and make sure.