In Home Television Repair
320 W Main St Ste A, Norman, OK 73069
(405) 307-8324Add Hours
When we started this business we felt service on the product in the home is what people were in the market for.Ã‚Â (With TV's getting larger and cars getting smaller.)Ã‚Â Although we still offer quality In Home Service, we also offer Carry In service at a large discounted rate to help people get their tv's repaired in this extremely difficult economy.Ã‚Â Call usÃ‚Â and let us see what we can do for you.Ã‚Â
We offer affordable television service brought to you, or ask about our "Carry In" discount.Ã‚Â We are open throughout the week to meet most schedules, but we also offer appointments for carry in service on Saturday to accommodate as well.Ã‚Â
We also carry a number of today's top manufacturers lamps for DLP.Ã‚Â
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Wow! Terrific service! After getting the run around for 6 weeks from a competitor I called In Home Television Repair. They were able to repair my TV in the same afternoon that I called and they made the process super easy! These are honest, friendly people who offer terrific service for a fair price. (It was actually cheaper than the competitor I was originally sent to from Samsung). I highly recommend their services. Couldn't be happier!
I have an LG 32" tv that's not even two years old. It went out on me; turned off and would not turn back on. I called LG and they referred me to "In Home Television Repair" (IHTR) along with some others. IHTR called me back immediately, I took it in on the next business day & less than 2 hrs later my tv was ready AND it it did not cost me an arm and a leg! I'd definitely use their services again. Great, fast, professional service!
These are the most helpful and honest people. I spoke with Brandi on the phone, and was ready to load my TV up and take it to them. She was so helpful, and more than that, honest. I was telling her that I needed a new power supply board, and she said "Wait let's make sure". I told her exactly what was going on, and that I had even been on the phone with the Samsung Tech Line. She had me unplug the TV and let it sit for 10-15 second so it has time to reset itself. While it was unplugged I checked the outlet on the power strip. It appeared to be fine, but just to make sure I plugged the TV back in directly at the wall outlet. My TV immediately was responsive and was working just fine. The part that amazes me, is that I was on the phone with Samsung and they never told me to unplug it and leave it unplugged for 10-15 seconds so it has time to reset. They were even talking about repairing it, could ba a capacitor, could be that. I just assumed and was ready to pay a large repair bill. However, thanks to Brandi's knowledge of the unit, and her honesty, my TV is working and it didn't ocst me a dime. I will forever remember this. In the future if I actually need my TV repaired I will take it to them. Furthermore, I will refer them to all my firends.
In Home TV Repair actually deserves a 10 Stat Rating, but a 10 is not one of the options, My husband and I purchased a 60 inch Aquos Sharp television several months ago. Recently the television simply died---no picture, no sound ,nothing. After contacting In-Home TV at the recommendation of Sharp, Brandi and Mark, company owners, helped us navigate all of the warranty issues. Mark came out, when the new parts arrived, and in no time, had this wonderful television up and functioning again. During his visit, Mark provided pointers about how to take care of flat screen televisions, as well as, cautionary notes to prevent accidental damage. After this major repair was completed, we did not pay a penny. Mark and Brandi handled all of the paperwork on the warranty with Sharp and we were smiling happy customers. In Home TV Repair will always be my go to business for any future television repairs.
They took my money for absolutely no work done.
My tv would come on and I had audio, but no picture. I unplugged the cord from the surge protector and plugged directly to the wall, but no luck. I tried turning off and on and pushing all the inputs, but still nothing. We called in home tv repair. We dropped the tv off there to save a little money, but it was still going to cost $50.00 to diagnose the problem. The money was paid upfront when we dropped the tv off. The next day, the tech called me. He said that he could not get the tv to act up. I was like what? Its working? He said yes. THE TV HAD BEEN WORKING SINCE HE PLUGGED IT IN. WORKED ON ALL THE CHANNELS. Excitedly, I ran back to get the tv. Guess what, no refund was offered. When I enquired, he said no, but that if the tv had the same problem the money would count for that diagnostic fee. I felt ok then, because I figured the tv would have the same issue again. Sort of like a little insurance. Well, yes six months later, the tv has the same issue. No amount of unplugging the cord works. I found out on the internet that unplugging the cord from both wall and tv is like a hard reset for the system and sometimes works to fix the problem. (I think this is what happened in the first instance to fix it)
So this is what happened the second phone call. 1. The lady informs me that that assurance about the money counting on the next diagnosing, was only for 30 days. (I am sure they probably said that the first time, I just didnt listen good enough-idiot that I am). So even though its the same problem, we will have to pay another $50 for them to look at it!! 2. I even indepthly explained how the technician did not even work on it. She then informs me about the cord thing and how she always has the customer check that first. What?- I guess I was not special, because I called when she was off or something. (I talked to a guy first time)
Yup, didn't have to diagnose one thing on my tv, got paid $50.00. I may just be too gripey, but I don't think thats how a business should be. I wanted to put this on here, so everybody knows unplug the cord from both the tv and wall, it could save you $50.00!!
HONESTY IS OUR POLICY....so you can not imagine how disappointed we are to see a negative review. I myself, spoke to this young woman when she called 6+ months after they originally brought their tv into our shop for a diagnosis. Originally their complaint was that the unit had no video. We plugged the unit in and it came right on, no issue found and none conjured up either. We called them ASAP so they would not have to be without their TV, since it seemed to be working fine. They retrieved the unit, and she is correct, they were not offered a refund, but where told it would apply up to 30 days. The $50 diag fee not only covers the tech's fee, but also the adminstrative fees (inputing information, printing order (Ink & Paper),and was completely understood at the time of dropping the unit off. Even if we had done a repair for this customer the warranty would have been 90 days, not 6+ months. I am sorry the customer was unhappy with our service. And she said she "guessed she wasn't special". All of our customers are, and if reasonable as well she might have mentioned that at the end of our conversation the other day, she did not display any hint of the behavior that apparently made her feel that we had misrepresented ourselves or our service. She simply stated that she would discuss it with her husband and get back to us. We offer a fair service for a fair price and unfortunately the old saying is true...you can not please everyone...But we will continue to try.
Expert, professional, fast, friendly and reasonably priced service is what I received when I took my TV in for repair. After describing the problem, I was told that since I lived an hour and a half away, they could do the repair while I waited, and sure enough, in less than an hour my TV was as good as new for a reasonable price. i would definitely recommend them for service on Samsung big screen TVs.