Everyone is largely unhelpful. No willingness to work with you on anything, whether the fault is theirs or yours. The manager is helpful, the only times I've ever talked to him is when I've threatened legal action or refused to make a payment. Sucks, because I used to really like them.
Aarons in norman is horrible the accounts payable lady is the rudest person ever. I leased a entire living room set from them and pain $157 for 10 months and I asked to be a week late on my payment and they said no so I told them to come pick it up. But I was going to keep the end tables and lamps witch is worth maybe $150 she said she would see what the difference was and call me back. Two months later she calls to tell me I owe $41 a month for 12 more months and I wouldn't credit me for paying 10 months on them already so they are wanting me to pay $861 for these tables and lamps. So I told them to come get them they are rude and are thieves. Don't do business with aarons period.
I wish we had read these reviews before my daughter and her boyfriend entered into a rental contract with this hell hole condo. It's very telling that there is not one positive review for this company. And this one won't be either. My daughter and her boyfriend moved in 3 weeks ago and it has been a nightmare from day 1. They contacted Rent King by email as they were out of state, inquired about the condo and whether there had or was a roach problem as my daughter can not under any circumstances live in a place with roaches. They informed her that they had never had a roach problem "to their knowledge" and that the HOA does not routinely spray (as to imply that there is no reason to spray). With that understanding they entered into a year lease. Move in day there were dead roaches on the kitchen floor. Not a good sign but they thought maybe it was due to cleaning. Not the case as they found out the condo was not even thoroughly cleaned, A quick wipe down at best. The walls were covered with such a thick film of nicotine that their Command hooks didn't even stick! And the place had a putrid cigarette smell to it. Throughout the first week the roach sightings increased. They were everywhere. They contacted Rent King who said they would send the exterminator out - which they did - who stated he had been there the week before spraying, the day before they moved in. Hmm, for no roach problem?? Seems odd He sprayed again and said that if they saw any they would be dead or dying. He said to give it 2 wks to have them gone. In that time frame, they have killed too many to even count and not dead or dying but very much alive - found them on their couch, chair, desk, inside her cello case, on her pillow which she woke up to, in the bathrooms, in every room of that condo, on walls, ceilings etc. The breaking point (if it wasn't the roach sharing her pillow) was when she went into the kitchen at night and turned the light on and saw 25-30 or more roaches on everything - cabinets, the pantry (inside as well as outside of it), stove,toaster, microwave, cutting board. They have found them inside the cabinets on dishes and in pots and pans. She is exceptionally clean and they leave no food out and no dishes in the sink. In fact, they Lysol the counter every night. And if that;s not bad enough - when they went to go chase a roach that went under the burners of the stove they lifted it up and the "cleaning people" had not cleaned in there - there were other dead roaches and filth and food drippings, etc. It was disgusting. They didn't have the carpets shampooed and then tried to tell my daughter they did and that they must have made those stains themselves. It's clearly evident these are old stains. Not within 3 weeks stains. Rent KIng have tried to make excuses for all the issues my daughter has addressed with them, They said she can't leave until they have exhausted all efforts to get rid of the roaches. But yet, they told them they can't have the whole building sprayed when my daughter requested it because they said they can't make the other owners spray. Now they said they will talk to the HOA about contacting the other owners to see if they will spray. WTH! Too little too late. Well, she's done and I don't blame her. This is a health issue. When you have such an infestation that they are covering everything in your kitchen, among the other rooms that makes the residence unhabitable. Simple as that Rent King. DO NOT RENT FROM THIS COMPANY. We will be reporting to various agencies regarding the fraudulent information they gave about this condo and the unhealthy conditions of this unit. Legal action may be required to obtain their deposit back but that is not a problem. AGAIN, I CAN'T BE MORE CLEAR, DO NOT RENT FROM RENT KING IN NORMAN OKLAHOMA. They are deceptive, lying, threatening, argumentative idiots and they have just messed with the wrong mama!
It's sad that Rent King does not have any good reviews except there own, but everything that everyone is talking about is true! They are very manipulative and unresponsive to your requests. Do not rent from them. I have never been so insulted by a company. I will bring them a request which rarely they respond . They will tell you things that are so manipulative so that it makes them look like they know what they are doing. Or they try to make you feel sorry for them. It is so easy to see that they are just making excuses. I have stopped calling them because it does not work. You have to walk into the company and talk to the manager or nothing gets done! I will never recommend them and I will never rent from them again!
I too have rented from rent king. It was a mistake. You know how sometimes you read review after negative review and think "man these people are probably just too picky and need to chill...I am going to rent from them Anyway. If you listen to anyone's advice, listen to mine know. Don't rent from rent king. There are SO many better options. I won't bother going into details about my experience. The others here seemed to have done that enough. Just say no.
I had gotten a laptop from aarons and after a few months I took it in to get it repaired cause the hinges broke. A week later i went to retrieve the laptop and a supposed 'glitch' in their computer system led to it only being clean. I then had to wait another 2 weeks to receive my laptop and they finally got it fixed. A few months later the hinged broke yet again. I didnt even bother to take it back this time. I would never do buisness here again and would tell people to avoid comming here. Poor communications and bad repairs.