I had steered clear of this business with exception of the doctor for several years. We would take our Rx & go somewhere else so not to deal with the rest. Recently we tried purchasing glasses again & has not been good. Of 4 pair, we have one that we finally straightened out the accounting & credited with the overcharge. We have paid for all the eyewear but still waiting on 3 & for some reason they refuse to provide accounting paperwork on 2 of them. I am very concerned with their avoidance of providing a detailed invoice.
Absolutely worst visit to an optometrist I have had in a long time. Those who say this place is great have never been to a proper eye doctor. The place charged me $300 and even did not give me prescription! The doctor did not give me a chance to try different lenses in the office or asked how my eye felt in the old vs new lenses. Terrible experience with the front office personnel, too. NOT recommended.
My eye exam wasn't done incorrectly. I will never go back here. I went to an appointment and the front desk was great. I got call back and I ask the technician to repeat what she said and she acted snotty &was sarcastic in her response.
SHOP AROUND! My husband and I went to Vision Works last year and were marginally satisfied. We visited them today and were not pleased. The man that helped us lacked good customer support skills. We found out that they were not in-network now for our government VSP insurance. He said they would charge us as if we were in network. When we done our bill was over $200 and last year for almost the same glasses and features we paid $50. We took the prescription to Dr. Massengale's business and our VSP insurance paid 100% for my husbands glasses. We only had to pay a $10 co-pay!!!
Horrible service I was there for over an hour nobody spoke to me I leAn and went to eye mart express. They have excellent service.
The staff was super helpful and nice. They had a large selection of frames that were very competitive with online prices. They also have a variety of smaller frames too if you're not wanting a douchey hipster look. They happily ordered me some glasses to try on and I am definitely going back.