Although I did not purchase my Kia from Big Red, I moved to Norman recently and took my car in for an oil change and diagnostics as my check engine light was on. There have been a few ongoing problems with my car because the problem could be caused by multiple things, but the service team has been spectacular! I have had to take my car in several times (as I travel on the weekends and although the check engine light has been on, it is safe to drive) and each time, everyone has been so helpful and friendly. Patrick, in particular, has been beyond kind. I don't know much about vehicles, so he always takes the time to explain what's been found and what else it could be, what needs to be checked next, etc. I left my car at Big Red over the weekend this week so they would have more time to pinpoint the problem, and I recieved a call this morning that everything had been fixed. The staff is great. Any time I take my car in for anything, I get it back detailed and hand washed. They also happily fix any minor aesthetic changes I ask for, like removing a dealer decal and scrubbing some factory glue off a hard-to-reach spot in my back window. Overall, the service is excellent and the people at Big Red know what they're talking about and are happy to do whatever needs to be done to satisfy the customer and care for your car. I won't take my Kia to anywhere other than Big Red.
We got into a wreck ON THE WAY to Big Red to get a 2nd car. We pulled in smoking and leaking fluid! They accepted our trade in with promp greetings and lots of laughs. I felt like they took us under their wing and REALLY helped us out. Three hours after our accident, we were driving home in a new 2011 Versa happier and more relieved than ever imagined. They gave us a great deal and really helped the process of getting approved go VERY smoothly! They did all of the work for us! Everybody was hilarious and very nice! It was amazing, they are amazing, and I would highly recommend them for your next car purchase! I also feel like I should add that they have an amazing lush seating area, a flat screen, and a live in GIANT dog that kept us entertained! We were able to cuddle up and watch the opening of the Olympics. They made a potentially devastating situation turn out for the better. Granted, we only have one car instead of two, but that's my HUSBAND's fault!!
It's a long story, but in the end we were misled into buying a lesser car than we requested with the belief that factory navigation would be installed. We are paying for that car, but did not get it. General manager Dallas tried to rectify the situation, but in the end we are paying for a CR-V with navigation and -might- get the money back from Honda Financial in 3 years! How is this fair? FOLLOW UP: I've not spoken to anyone at Fowler since writing this review, but Honda Financial has applied our $1700 refund toward our lease payments instead of holding it as a deposit. This was what we wanted to have happen, and I suspect that g.m. Dallas got wind of my reviews and made it so. I am ambivalent about whether I will continuing doing business with Fowler, but I do appreciate the efforts by Dallas to address our grievances.
Let me start by saying everyone we spoke with and or dealt with was very nice. We started out at Big Red Sports and Imports and they couldn't finance us I guess. So they sent us to here to Norman Mitsubishi and we were told that everything we agreed upon at big red would be the same payment wise get to the Mitsubishi lot and they told us our payments would be $4 more than first told. So we said okay. We do the paper work and everything on tuesday 11-4 and then we get a call to come back Monday because finance department needed new paperwork signed. So we go back to sign the new paperwork to find out our payments have went from $447 to $481 which is more than we wanted to pay. I love the new car but the payments a little to high even with a trade and rebates. Feeling mislead.
Listen, I just purchased a 2013 Honda Accord Sport(my second Accord) from Fowler Honda and had the best car buying experience. I had shopped online and they had the best price locally which was also very straight forward. I had mentally prepared myself for the battle that we all know buying a car can become. To my surprise and tremendous relief, it was easy! I was greeted at the door and asked my name, the salesperson then said "very nice to meet you, i've been expecting you. Your Accord is pulled right up front for you" That was it I was done. If you are in the market for car do yourself a favor and call Fowler Honda!
If I told my best friend, I would say that I don't think they provide knowledgeable service on your car if it is a hybrid, maybe they do okay otherwise. Also, being a 57 yo woman with grey hair and overweight, I think I was not really appreciated. I ended up buying in Edmond at Bob Howard, something I did not want to do; however, I got a better price and the salesman and financial guy were just doing their jobs, but they did them with respect. I really need to take my car in for recalls, oil change and my electrical system for the hybrid part, but I don't want to take it to Fowler. Makes it difficult having to go to Edmond.
Friendly atmosphere. The old school building is a little nastalgic upon entering. I bought an Accord through the internet department. The price quoted was good. When I arrived, my sales person was knowledgable and I didn't have to re-haggle the price I was given. The total time I was at the dealership was about 2 hours which included my time in the finance department. I have used their service department before I purchased my 1st car from them and have been happy with the service I received. I would recommend this dealership to friends and family!
Very good experience! Brought the car for minor service. Service was quick. I had a very good discount with a coupon. Still they treated me nicely and gave some good advice on simple staff I could do myself. Was considering air & cabin filter change and they honestly told me cabin filter was fine. Considering that it was obvious I knew little about cars I was quite impressed actually - that they didn't try to sell me something that wasn't needed. On a side note I liked the new building, too.
I went with my daughter to look at some Accords and was very pleased. My salesman was great, their inventory was really great. We were debating between a few colors and they had all of them in stock so it was easy to see them side by side. The finance department took really good care of me and was surprisingly fast. I bought an accord ex this morning and could not be more satisfied. Thank you for your patience and follow up, fowler Honda!!!! I look forward to doing service here, too!
After a long day of shopping and getting the runaround from other dealerships we went to Big Red looking for a SUV. We told the salesman what we were looking for he showed us 4 vehicles that fit our budget and needs. We decided we wanted the Tahoe. Everyone was so friendly. It was really the easiest and most pleasant vehicle purchase we have ever made. Next time we will start by going to Big Red. I would recommend this dealership to anyone!