What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
315 E Gray StNorman, OK 73069
From Business: Locally Owned & Operated Since 1972. Expert Paint & Body Work All Makes & Models Foreign & Domestic Expert Color Matching - Call Us -- We Will Pick You Up Less Th…
Awesome job by these guys! Keven (not "kevin," KEE-vin) quoted me a price sight unseen and even got one of their techs (kudos to David) out to my ho…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Best place to get great customer service, oil change & car repairs. I have taking my car to Sears for 12+ yrs and would not go anywhere else. The automotive staff is friendly, knows what they are doing and take the time to explain things. Rick who is in charge, is the most honest person I have ever met. I recommend Sears Automotive in Norman to all my friends, since I trust them and I like how they treat me as a customer.
This was the most unprofessional company I have ever dealt with. Original took truck in for an alignment, one lie after another, then finally ending with a $1700 bill and no alignment. Forced to pay in order to get my truck, I used discover, in process of disputing charge now. When picking up truck the old hubs lay beside building beat all to pieces, evidently they did not have the proper equipment to pull them. Final invoice has different part number than what ended up on vehicle. Unbelievable! In process of taking truck to a professional for repair of damages done by this company and consulting an attorney for litigation.
I have used Terry's for a couple of years and they have always been friendly and dependable. He guarantees his work and for a woman that means alot. They font try to get over on ya, they give you a quote and that's what I have paid. I trust them and I won't take my vehicle to anyone else.
The employees are seasoned professionals and provide prompt service. This is rather small garage conveniently located in downtown Norman.
I have had the worst experience here. One: We drop it off on a Tuesday and he tells us he will get to it the next week. We do not hear from here ONCE in FIVE, that's right, FIVE weeks. We have to keep calling him, he never called us. Two: At one point, we were told the head was at the machine shop, but there was some racecar show in town, and they wouldn't be able to get to it that weekend. REALLY? Unprofessional. Three: We were initially quoted $800 at most, for the repair of a head gasket. Get there, mind you again five weeks later, and I see the bill says $850. There are two additional things that he changed, and I get it, if it is detrimental to how the car operates then of course I would want that, but did he ever call to ask if these additional charges would be okay? No, he did not. So when he wanted to talk price, I made sure that I would not be paying that much due to the long wait, additional charges, no phone calls, etc. He at first stated that he wasn't going to put my car in front of others. I stated that I never asked, this, that all I asked was for the car to be done when we were told it would be, a week after bringing it in, and if it was going to take longer he could have called. After getting upset, because at this point I am LIVID, he does negotiate the price down. Four: After a few days I notice the amount never came out. He didn't finish the transaction. He can't even get paid right! Five: I drive the car to the first stoplight and it starts missing...I continue to drive it thinking I might be paranoid and it continues to miss. I get home, turn the car off, turn it back on, and the check engine light comes on. My brother-in-law uses some gadget to check it and a couple codes come up. Then, just 2 hours later, after getting gas, it completely dies on me. Much more to the story but can't go over the word limit here (vomit) so just PLEASE, WATCH OUT!
Totally Wonderful!!! I was in and out in 30 minutes (oil change and tire rotation). Such fast service I made an appointment to have my husbands car done the next morning. Couldnt ask for more friendly faces to see at 7am.Abbey W
I'm a very satisfied customer! Kevin and his team did an amazing job fixing my car! I would and will recommend them to everybody!! Thank you so much!
I have been taking my cars here for years. Recently went under new ownership and the owner is rude and disrespectful. I paid for my car to get washed and was walking around outside on the phone and the owner came up from behind me yelling at me to walk towards the designated customer area while waiting for my car. She then accused me of stealing vehicles that are parked out back because they keep keys in them and she doesn't want me to look suspicious on camera. I told her I was simply talking on the phone and she said I wasn't on her Insurance policy to be walking around on her property. She continued to raise her voice in front of other customers still accusing me of thinking about stealing a vehicle. Since this new ownership experience I would advise NO one to use this place for their car detail needs unless you want to be mistreated and wrongly accused in front of people by no one other than the owner herself. Terrible terrible experience!!
This place is so unpredictable and u professional. I took my car in and was told it would be fixed in 3 days. No one called to ever update me. I had to call everyday to get answers. It took almost 2 weeks to get my car serviced and they tried to charge me $200 more than what was originally quoted. I will just stick to Metric Motors in Edmond and make the drive. The service was awful and my air conditioner still is not working 600 dollars later.
Honest mechanic. Fair price. He was honest and didn't try to take advantage. Had no problems answering questions
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.