Do not use this cab service!! I specifically requested a cab driver who had access to the base I was going too. Upon entry, I asked 3 times if the individual could get me access to base since I was not from this area and did not know anyone here. He told me not to worry and that he had a base access pass. Upon entry to the gate, when asked where his base pass was, he said he did not have one therefore we were denied entry. I paid my fare $46.20 (in which $4 was accumulated just from waiting to be turned around) and got dropped off outside of the gate in which I then had to walk two miles with my luggage, in the hot sun, with no side walk access to where I was going. Besides the huge inconvenience and stress caused by the drivers dishonesty, the 40 minute ride to my location was almost unbearable. It was 90 degrees out and the AC was not on. The driver kept braking really hard every 5 seconds causing me to get motion sickness and the whole ride there he barely said a word. Never again!
If there was an option for negative stars, that's what I would have chosen. 1) He was texting and checking his phone the entire time driving and entering into the other lanes. Other drivers were honking at us due to this. 2) Once we got to my destination, I handed him my card and he advised he didn't take cards! He said I should have told him that I didn't have cash when I entered into his cab! I told him that he should have told me that cards weren't accepted and that it was cash only. Since I didn't have cash, I asked him if he took checks. He was very hesitant, but he didn't have any other options...so that leads me to....3) When I got my check book to write a check to East Side Cab, he told me that I can't write it to ESC and that it needs to go to him. I told him that the transaction didn't sound legitimate and he told me he'd give me a receipt. He basically said "that's how it goes...you don't pay them...you pay me." I still don't understand, but whatever. so much more to write..
Worst cab service ever needed to be to work on time called and booked a cab early cab still has not picked me up they don't even have one headed my way it's been over a hour now everytime I call they say call back in 10 mins and each time its the same result a waist of time calling if your trying to be some where on time
Terrible customer service it takes over an hour to get a cab when they are located no more than 3 mins away from my house This is ridiculous and this is a constant thing
Booked a Cab on their App - a minute or two later got a call from the driver letting me know where he was and when I should expect his arrival - which was really nice as I live pretty far out in Chesapeake and it's hard to get good cab service out there - just very impressed with that level of customer service.
The service the "Transporter" provides is excellent....no doubt about it...in addition to being prompt and courteous, he is quite the entertaining and humorous fellow when you are interested in conversation...he is a safe driver...so important in these times of technology use with texting and other diversions....oh, btw, his cab is immaculate, too
My trip was pretty decent. We were only going approximately 15 miles though. I called in need of assistance and they showed up 15 minutes later. My driver seemed to be nice and professional. The car was also very clean. The only problems I had were how unprofessional the dispatch seemed, and the driver did not have money to make change. I would probably use this service again if I got into a jam though.
WARNING-ALERT DO NOT BOTHER!!!! Reserved a car at 1:15 for 2:15 in Virginia Beach, at which time(2:15 EXACTLY) the driver calls me from Chesapeake to tell me she will not be able to make it and that I need to call to have another car dispatched. They informed they needed time to find another car and the best they could come up with after 5 minutes on hold was another 20 minutes. Never will I use or recommend Black & White Cabs again. I will try to leave page w/zip zero nada stars but if I must leave 1 you know it is overrated... KCB
I just witnessed the worst road rage from cab#741. Their driving needs to be reported. Unsafe driving!!!!!
I have had mixed experiences. Usually, service is good, but sometimes the dispatchers are rude. The drivers are usually great. They have been able to meet my special needs.