Best Moving Checklist and Tips »
Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
Serving the Norfolk Area.
Hercules Moving made my moving day easy; arrived early and completed the move in the hours I reserved. They (2 men) were kind, knowledgeable and did…
5827 Curlew Dr Suite 5Norfolk, VA 23502
From Business: When you think of Bekins, you think, "This is moving." For more than 120 years, families like yours have trusted Bekins Van Lines to move them across the street, …
5786 Sellger Dr Suite 100Norfolk, VA 23502
From Business: SMARTBOX understands that moving or storing your belongings can be an expensive and time-consuming task. With that in mind, SMARTBOX provides a simple and conveni…
3489 Westminster AveNorfolk, VA 23504
From Business: Founded in 1912, New Bell Moving and Storage is a family-owned and operated company. It offers service to several businesses, health care centers, libraries and m…
Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
Moving takes a lot of planning, and that includes knowing what your moving rights are. Read on to find more about your moving rights and what you can do to prepare.
We've put together a small list to get you started on your journey -- and the first step starts with a single box.
I had Scott's move all of my heavy furniture for a residential move. They were hardworking, efficient, and careful to ensure nothing was damaged in the process. They were great to work with, very courteous. I highly recommend utilizing this company for moving.
There should be a zero on this. Not only does Jeff Gallagher not follow the Virginia Storage Law but he extorts money from his customers. I have to admit I was wrong in not paying on time but to sell clients belongings and not properly notifying them through mail and proper legal channels is wrong. I contacted him and asked when and where did he do this he refused to answer VIOLATION, he was also suppose to notify me a inventory list of all the items he was to auction VIOLATION. I am self employed and a lot of my business things were there including vital files with personal information. The total of all items in the storage was over 5k. And that also is a violation especially when there is still items that are being paid for. In order to auction he must go to court and get the order to auction and again contact the tenant none of which he did. This in itself proves he should not be in business. I hope that taking this through the proper legal channels will get me some relief and hopefully get his business closed. I can not honestly believe that people even choose this unethical man considering he has two listings on this website with complaints. Advice to others please check the National Rip Off Report listing, and the Federal Complaint line. I found out after filing with them he has several other complaints like this one. This man makes it bad for all other moving companies in the Hampton Roads Area. Another note is notice when he receives 5 stars they are on the same day. That shows you that someone is pushing his star rating up (probably the girl in his office who is also unprofessional). When I went to his office to get a copy of the contract she basically told me she had no time to look for my paperwork. There was no one in his office and you have to buzz to get in and the place is a mess. If I had seen all of that I would never have used this company. STAY AWAY FROM JEFF GALLAGHER AND BEST FAMILY MOVING AND STORAGE!!!!! BEWARE.
Ive been using Jeff and his crew since I entered ODU in 2009. They move me in and out my dorm room and store my stuff each year. Reasonable prices. Very nice guys. Not bums or anyone. Very professional. They even moved my mom at the last minute in Hampton
great job. just moved my 80 year old mother out her house and into mine. They say that using moving companies with hourly rates is a rip off. This is a lie. They did AMAZING. They downsized, moved and unpacked our house in 5 hours. None of her antiques were broken. I plan on using them next yr for my father in law
Jeff and his company are not only not professional. They are a ripoff. I am going to pay my bill this week with then but I am going to file a formal complaint with several consumer companies. They falsified a statement about being on linked in and represent himself as an officer of the Navy. (I have proof) The navy does not take kindly to that type of misrepresentation..
This company has been a joy to work with. We scheduled our move and then needed to change the date and it was as simple as calling them up and they took care of everything. On moving day, Will, Raouel, and Dominique showed up, immediately got to work wrapping all my furniture and getting it out to the truck. In no time, they had everything loaded and ready to go. They unloaded and placed everything exactly where we wanted. Of special note to these guys, we had to have several really heavy pieces moved up to the second floor and they muscled them up there with no problems. I will tell anyone I know to use this company. They were very affordable, on time, no extra charges, and very professional.
I first contacted Best Family Moving & Storage in early May to get a quote for a late-May move. I spoke with Jeff Gallagher (owner) several times with various questions, and he was always courteous and professional. We were moving a 2 bedroom apartment into a storage unit. After getting quotes from other storage places, I decided to use Best Family Moving & Storage for their moving services but not their storage services (using a chain storage place had a much cheaper monthly storage rent price). I scheduled the move a few weeks in advance and the movers showed up on the scheduled day on time, even a few minutes early. There was a problem with the availability of large trucks that day, but thankfully all of our belongings fit into the smaller truck that they had available. My biggest praise is for the movers themselves. We had a team of 3 gentleman come, and one of them, Will, seemed to be the ringleader. All of them were very professional and efficient. It was a very hot day and we lived in a third story walk-up so it was not the easiest moving conditions, but they handled the situation seamlessly. Since we were moving our belongings into storage, they wrapped all furniture in plastic wrap and they did a very thorough and meticulous job at that which I truly appreciate very much. They were cognizant of the fact that our belongings would be sitting in a storage unit for almost a year and that came through in their care of the furniture. The loading of the truck did take a little longer than I think it would have had they had the larger truck available but they charged us for a little less time than they actually spent on the move so I feel that made up for it. Jeff also gave us a discounted rate for military. I would use Best Family Moving & Storage again (and probably will when we take everything out of storage!).
Do not use this company!!! We used them for a cross country move and a lot of our furniture was damaged due to the truck being improperly packed by Best Family Moving. I contacted Jeff Gallagher (owner) on multiple occasions to try and resolve the issue. I emailed him pictures per his request and he never responded. I called multiple times and he would always say he would review the pics and get back with me. One time he was even very rude when I told him I had been waiting for his call for a week. He never offered to refund any of our money nor did he acknowledge any wrong doing. He just kept putting me off.
Met with Jeff and Kim to schedule a move from Newport News to Ashland VA. Enjoyed our initial meeting. Our follow up phone calls assured us that we seemed to be dealing with a professional moving company. Our scheduled move day though left us completely bewildered. Jeff and his helper Fabian showed up as scheduled. When I came downstairs to open the doors for them Jeff simply blew his top. I have never witnessed a scarier display in all my 50 years. He threw a tantrum like an overgrown child, then marched away shouting he refuses to do the job. The most confusing part of this fiasco was that there was no apparent reason at all for his behavior. Perhaps he was mad at his sister, his mother, or some employee. A week later we are still scratching our heads in disbelief over the behavior of this man. He needs to see a Dr. about his blood pressure. He actually appeared to be on the verge of a heat attack as he stood there ranting. I have seen several other reviews on other sites of customers scheduling their moves and these movers failing to show up. I'm guessing if you hire this company you might have a 50/50 chance of getting them on a good day and actually getting the job well done. Why chance it though! If these people want to stay in business Kim needs to keep Jeff away from the customers. Keep him in the office, let him work in the storage area or somewhere that he can throw his tantrums without any more damage to the companies reputation.
The movers themselves were excellent--they moved my home and emptied a pod quickly and efficiently, and were very kind and professional. You get excellent value for money. As long as your move is flawless: 5 stars. The only problem I had was that they were sluggish in honoring their warranty covering the walls and furniture (the movers damaged a textured wall). They very rarely return phone calls. They never return emails. Once they make the appointment and send the guys, expect to never hear from them again if you have an issue and need followup. I got a response by messaging their Facebook page, and it was the contractor they sent to repair the wall--not any of the office staff. I support small, family-owned businesses. I support this one--but they really need to improve contact with customers.
Every move is different, so it's vital to choose a moving company that's right for you. The first consideration you should make when hiring these professionals is how far you're moving.
Depending on the moving company, local moves are typically anywhere between one and 100 miles within the same state. Local moves are less complicated to plan, both for you and the movers you decide to hire. They're typically priced based on how much you need to move, how many movers the company plans to provide and how long the job is estimated to take.
Long-Distance and Interstate Moves
Even if you're staying in the same state, you may still technically be planning a long-distance move - though the exact mileage varies by moving company, these are typically moves that are more than 50 to 100 miles long or across state or country lines. In fact, even if you're moving within the same state but you have to go through another state or country first, it's likely considered an interstate move, rather than a local one. That's because the movers are technically transferring items between state lines, which means they'll be responsible for having the correct licensing and insurance in place.
Long-distance moves are much more complicated to plan, typically requiring you to pay numerous extra expenses for everything from shipping items to renting storage space.
Are you making a big move and trying to figure out exactly how much you should plan to spend? Or are you on a tight budget and looking to hire a mover who can keep costs low? Either way, it's important to understand how exactly moving companies charge their customers.
As mentioned above, for local moves, companies will charge based on the number of movers they provide and the amount of time they'll need to spend on the project. Generally, the more rooms in your apartment or house, the more movers and time you can expect to be charged for. The price of long-distance or interstate moves, on the other hand, will be based on the amount of belongings you have - and more specifically the weight of those belongings. The heavier the boxes or items you're shipping across state or country lines, the more expensive your move will be.
Moving costs will vary greatly, depending on where you are. Local moves in a small town in the Midwest will be much less expensive than comparable moves in New York City. For that reason, it's best to do some research about the going rates in your area.
No matter what type of move you're making, you can reach out to prospective moving companies for estimates - this is the best way to determine how expensive your move will be based on where you live and what services you're looking for. Typically, the moving company will send someone to your home who will do a walk through of each room, making note of the furniture, valuables and other belongings in each one. Then, he or she will provide an estimate. The exact amount you pay may, however, be different from the amount declared in the estimate. That's where the type of contract comes in.
Nonbinding vs. Binding Contracts
For any move, a company will ask you to sign a contract. It's crucial to know exactly what type of contract you're signing, though, to understand how much you can expect to pay. In basic terms, there are two types of moving contracts: binding and nonbinding. Binding, as well as binding not-to-exceed, contracts are the most preferable for people hiring movers. These list an estimated price the moving company cannot charge more than. So, even if your local move takes an hour longer or your belongings are heavier than expected for an interstate move, you're still only responsible for paying a fixed amount.
Nonbinding contracts, on the other hand, have no fixed final number. Instead, they list a rate - by the hour or by the pound/kilo - and you're responsible for paying exactly how much your move costs in those terms.
Keep in mind that movers provide a variety of services, many of which you may not require. These can affect how expensive your move will be. For example, a full-service move that includes packing and unpacking will be pricier than a local move that only includes loading the truck, driving it to the new home and unloading it.
For any move, there may be extra costs beyond the typical services offered. If you're asking your movers to transport large, hard-to-move items, like pianos, for instance, you'll likely pay an extra fee. Likewise, if your apartment building doesn't have an elevator or the truck has to be parked far from your home, you may be charged extra. Ask about these potential expenses when signing your contract.
Don't rush through the process of hiring a moving company. Make sure the movers you hire are dependable, reputable and the right fit for your needs.
Look for Reviews and Recommendations
When hiring movers, it's a good idea to both look at reviews online and ask your friends and family members for recommendations. Personal endorsements will go a long way toward helping you determine whether you can expect the company to do a quick and professional job.
Choose Top Candidates
As you're vetting candidates through reviews and recommendations, narrow your selection to three or four top options. Make sure the companies offer the type of move you're looking for, whether it's interstate or local. These three or four companies are who you'll contact for estimates.
Don't Be Afraid to Ask Questions
After receiving estimates, you'll have a better idea which companies are within your budget. However, this isn't the only factor you should use when choosing movers, especially for more complicated jobs. In fact, you may be willing to pay a little more to hire quality movers who can ensure the safety of your belongings. Don't be afraid to call these companies and ask questions.
During the hiring process, you want to make sure of three things: First, that the moving company is reputable and has the proper licensing and insurance. Second, that the movers are dependable, professional and committed to doing the job correctly. Finally, that the estimate provided is binding and that you're aware of any potential excess costs. With these factors in mind, here are some of the most important questions to ask a moving company:
As with any service profession, there are certain moving companies - though they are few and far between - that aren't reputable or that will try to take advantage of you. It's important to be able to recognize a scam if you come across one.
Call the FMCSA
For long-distance or interstate moves, you can easily check that companies have the proper licensing and insurance, which is a clear indication that they're legitimate. All interstate moving companies must be registered with the Federal Motor Carrier Safety Administration, so call 888-368-7238 to confirm the licenses, insurance and credentials of the movers you're considering. The FMCSA can also tell you if any complaints have been filed against a particular moving company.
Check with the American Moving and Storage Association
For both local and long-distance moving companies, AMSA is another good place to check out a company's legitimacy. Moving companies aren't required to be an AMSA member, but the ones that are have committed to the association's rules and regulations, which protect both the companies and the consumers hiring them. If a company isn't an AMSA member, that doesn't mean it isn't reputable, but an AMSA membership is a clear indication of legitimacy.
One of the most common fears people face when moving to a new home is that something they own will be lost or damaged in the process. While no company will be able to guarantee everything arrives safely, there are steps you can take to make damage less likely.
Pack and Transport Your Valuables
If you have items that are emotionally or financially valuable to you, do your best to pack and move them yourself. Keep jewelry, expensive artwork, inherited valuables and even costly electronics in your own car - that way you'll have complete control over their safety at all times.
Choose a Moving Company That Plans Ahead
Moving companies can better keep your belongings safe when the movers plan ahead. What does this mean? Many companies take extra time to measure doorways, halls and stairways to find the safest route in and out of your home. They should also provide furniture blankets, covers and moving pads to keep both your home and your belongings free of scratches or other damage.
Keep the Moving Area Safe
There are some things you can control on moving day and some things you simply can't, such as the weather. If you're moving on a snowy, icy or rainy day, keeping all of your paths, stairways and walkways clear and dry is crucial. This can help protect both the movers and the large items they're carrying to and from the truck.
The subject of tipping is relatively unclear when it comes to movers. However, there is a general rule of thumb that most people in the industry agree on: Tip your movers if they've done a good job and you think a tip is warranted.
Generally, a 5 percent tip is considered appropriate, though some people recommend paying $20 per day, per mover for basic, local moves. However, almost everyone agrees you should first do a quick walk-through of your home to check for any damage to your furniture or belongings and to make sure everything is where you'd like it to be.
If you do decide to give a tip, divide it evenly and give money to each individual, rather than giving the entire sum to the head mover and expecting it to be doled out equally. One type of tip to avoid: alcohol. It's usually illegal for movers to have bottles of alcohol in the truck or van, so tipping a bottle of wine or liquor could get them into trouble.