Roto-Rooter Plumbing & Water Cleanup
2428 Almeda Ave, Norfolk, VA 23513
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Roto-Rooters is good at one thing: Getting your emergency problem fixed on the same day it occurs. However, you pay a very high premium for it - $333 for 1/2 hour of the technician's work (a 20% increase over last time I used them 2 years ago). For that price, I would have expected that a) the technician shows up as promised (it was 3 hours after the end of the "window" they gave me) and b) the technician would clean up better after themselves (our basement floor was quite disgusting after he left). I would give them only 2 stars for value.
Lateral line was clogged and caused our basement drain to back up. Called Roto-Rooter and technician was out within the hour! Tech couldn't get all the way through the pipe so a camera was suggested. Customer service was outstanding. Tech with camera came out and did thorough job and explained everything. Couldn't have been a better experience. Will definitely be recommending them to friends.
Had Shawn Prunty out to my house in Virginia Beach today to help with a clogged pipe, which was causing the sink to overflow when I did laundry. He was very knowledgeable and in less than an hour, the pipe was unclogged. He also explained some monthly maintenance we can do that should help prevent future clogs. Very happy with quick service. Thanks!
We had a main sewer line backup. Roto-Rooter responded quickly even though it was the evening hours. They cleared the line for us to use until Ty, the camera specialist, could come out and put a camera down the line to see what our real problem was. He explained the problem thoroughly. Unfortunately we needed to replace a good portion of the line. Lee was sent to do the work. He was very knowledgable and went above and beyond in his repairs. We feel like we received a quality service from Roto-Rooter.
We had a overflowing toilet in the morning. We called Roto-Rooter to the rescue. Unfortunately it was a very busy day for them so we had to wait for 11-12 hours. Finally Shawn came. He was working already for 16 hours but he was still patient, very friendly and took the time to explain everything to us. Last but not least he fixed our toilet to our satisfaction. And for the long wait we got a 15 % discount. Thank you Roto-Rooter!
03/24/2011Provided by Citysearch -
This is the second time I've called Roto-Rooter and, once again, I am extremely happy with the service I received. Everything was extremely professional and friendly from the initial phone call to schedule the appointment through interacting with the technician at my home. And most importantly, they fixed a very challenging drain problem much faster than I expected. I HIGHLY recommend them and will definitely call them again if I ever need a plumber. Outstanding service!
02/20/2011Provided by Citysearch -
We have been using roto-rooters in Norfolk for quite some time, and the service is excellent. They come at night, on holidays, on weekends, at a reasonable price. This time plumber Shawn did an excellent job with our backed-up sewer line. He also seemed very knowledgeable and gave some very good suggestions.
They not just unclog your sewer, but they also have a camera so you can look indie the pipes.
The only really really bad thing about this company is their answering service. They do not know who is coming to your house and when , because they are located out of state, and they never tell you the truth. The only thing they will tell you ""plumber is on his way"".
In particular, I made a service appointment at 2 am at night (yes, this is when all the toilets stopped working), and was given a time slot form 11 a.m. to 1 pm. Long story short, the truck arrived at 6 pm ( 5 hours late).
In a meantime, I probably made 5 phone calls to the answering service, and they kept telling me ""plumber is coming, you're next'. I would much rather appreciate them telling me the truth ""we're backed up, we do not know when he is going to be at your house"".