Best Family Moving & StorageAdd to Favorites
916 E Little Creek RdNorfolk, VA 23518Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
There should be a zero on this. Not only does Jeff Gallagher not follow the Virginia Storage Law but he extorts money from his customers. I have to admit I was wrong in not paying on time but to sell clients belongings and not properly notifying them through mail and proper legal channels is wrong. I contacted him and asked when and where did he do this he refused to answer VIOLATION, he was also suppose to notify me a inventory list of all the items he was to auction VIOLATION. I am self employed and a lot of my business things were there including vital files with personal information. The total of all items in the storage was over 5k. And that also is a violation especially when there is still items that are being paid for. In order to auction he must go to court and get the order to auction and again contact the tenant none of which he did. This in itself proves he should not be in business. I hope that taking this through the proper legal channels will get me some relief and hopefully get his business closed. I can not honestly believe that people even choose this unethical man considering he has two listings on this website with complaints. Advice to others please check the National Rip Off Report listing, and the Federal Complaint line. I found out after filing with them he has several other complaints like this one. This man makes it bad for all other moving companies in the Hampton Roads Area. Another note is notice when he receives 5 stars they are on the same day. That shows you that someone is pushing his star rating up (probably the girl in his office who is also unprofessional). When I went to his office to get a copy of the contract she basically told me she had no time to look for my paperwork. There was no one in his office and you have to buzz to get in and the place is a mess. If I had seen all of that I would never have used this company. STAY AWAY FROM JEFF GALLAGHER AND BEST FAMILY MOVING AND STORAGE!!!!! BEWARE.
great job. just moved my 80 year old mother out her house and into mine. They say that using moving companies with hourly rates is a rip off. This is a lie. They did AMAZING. They downsized, moved and unpacked our house in 5 hours. None of her antiques were broken. I plan on using them next yr for my father in law
Jeff and his company are not only not professional. They are a ripoff. I am going to pay my bill this week with then but I am going to file a formal complaint with several consumer companies. They falsified a statement about being on linked in and represent himself as an officer of the Navy. (I have proof) The navy does not take kindly to that type of misrepresentation..
This company has been a joy to work with. We scheduled our move and then needed to change the date and it was as simple as calling them up and they took care of everything. On moving day, Will, Raouel, and Dominique showed up, immediately got to work wrapping all my furniture and getting it out to the truck. In no time, they had everything loaded and ready to go. They unloaded and placed everything exactly where we wanted. Of special note to these guys, we had to have several really heavy pieces moved up to the second floor and they muscled them up there with no problems. I will tell anyone I know to use this company. They were very affordable, on time, no extra charges, and very professional.
I first contacted Best Family Moving & Storage in early May to get a quote for a late-May move. I spoke with Jeff Gallagher (owner) several times with various questions, and he was always courteous and professional. We were moving a 2 bedroom apartment into a storage unit. After getting quotes from other storage places, I decided to use Best Family Moving & Storage for their moving services but not their storage services (using a chain storage place had a much cheaper monthly storage rent price). I scheduled the move a few weeks in advance and the movers showed up on the scheduled day on time, even a few minutes early. There was a problem with the availability of large trucks that day, but thankfully all of our belongings fit into the smaller truck that they had available. My biggest praise is for the movers themselves. We had a team of 3 gentleman come, and one of them, Will, seemed to be the ringleader. All of them were very professional and efficient. It was a very hot day and we lived in a third story walk-up so it was not the easiest moving conditions, but they handled the situation seamlessly. Since we were moving our belongings into storage, they wrapped all furniture in plastic wrap and they did a very thorough and meticulous job at that which I truly appreciate very much. They were cognizant of the fact that our belongings would be sitting in a storage unit for almost a year and that came through in their care of the furniture. The loading of the truck did take a little longer than I think it would have had they had the larger truck available but they charged us for a little less time than they actually spent on the move so I feel that made up for it. Jeff also gave us a discounted rate for military. I would use Best Family Moving & Storage again (and probably will when we take everything out of storage!).
Do not use this company!!! We used them for a cross country move and a lot of our furniture was damaged due to the truck being improperly packed by Best Family Moving. I contacted Jeff Gallagher (owner) on multiple occasions to try and resolve the issue. I emailed him pictures per his request and he never responded. I called multiple times and he would always say he would review the pics and get back with me. One time he was even very rude when I told him I had been waiting for his call for a week. He never offered to refund any of our money nor did he acknowledge any wrong doing. He just kept putting me off.
Met with Jeff and Kim to schedule a move from Newport News to Ashland VA. Enjoyed our initial meeting. Our follow up phone calls assured us that we seemed to be dealing with a professional moving company. Our scheduled move day though left us completely bewildered. Jeff and his helper Fabian showed up as scheduled. When I came downstairs to open the doors for them Jeff simply blew his top. I have never witnessed a scarier display in all my 50 years. He threw a tantrum like an overgrown child, then marched away shouting he refuses to do the job. The most confusing part of this fiasco was that there was no apparent reason at all for his behavior. Perhaps he was mad at his sister, his mother, or some employee. A week later we are still scratching our heads in disbelief over the behavior of this man. He needs to see a Dr. about his blood pressure. He actually appeared to be on the verge of a heat attack as he stood there ranting. I have seen several other reviews on other sites of customers scheduling their moves and these movers failing to show up. I'm guessing if you hire this company you might have a 50/50 chance of getting them on a good day and actually getting the job well done. Why chance it though! If these people want to stay in business Kim needs to keep Jeff away from the customers. Keep him in the office, let him work in the storage area or somewhere that he can throw his tantrums without any more damage to the companies reputation.
The movers themselves were excellent--they moved my home and emptied a pod quickly and efficiently, and were very kind and professional. You get excellent value for money. As long as your move is flawless: 5 stars.
The only problem I had was that they were sluggish in honoring their warranty covering the walls and furniture (the movers damaged a textured wall).
They very rarely return phone calls. They never return emails. Once they make the appointment and send the guys, expect to never hear from them again if you have an issue and need followup. I got a response by messaging their Facebook page, and it was the contractor they sent to repair the wall--not any of the office staff.
I support small, family-owned businesses. I support this one--but they really need to improve contact with customers.
This review is in reference to the HORRIBLE & FALSIFIED review below me written by BCBLUES.
We cancelled this job because he questioned the legitimacy of our employees. He assumed that because they were black and Mexican that they were just some street thugs we picked up from the corner. We here at Best Family Moving and Storage hire only the best and most professional movers. They are all drug tested and none of them have ANY criminal backgrounds.
I am appalled to see such a statement written with such lies.
I want to start by saying EXCELLENT JOB!!!!!!!!!!! Best family moved me a couple of months ago and they did without any flaws. I have to admit during that time things were a bit tough for me. The guys were professional, manerable and fast. The supervisor (Mike) was abosultly the best. He assured my moving went worry free and was very knowledgeable of every possible problem I had. Nothihg was damaged and even though I was paying by the hour Mike ensured he and his guys moved fast and profiecient I would suggest Best family to anyone.
I hired this company to move my furniture from a storage unit to an ABF shipping yard. At the time, I wa trying to relocate my family with very little help due to my husband being overseas. I called this company and was told that they would send 2 moving trucks to accomodate my move. Instead they showed up with one truck. I called the owner and he said that he would send another truck. That truck never came. When he was called again, he said that they would make another trip free of charge. The two workers packed up everything and took it to the shipping yard. They asked for payment, I gave it to them (clearly not thinking). They were supposed to follow me back to the unit and never showed up. I called the owner and didn't get an answer. Sadly, the sister-in-law and I had to get a U-Haul and move the remainder of the items. My husband called the owner and was told that my sister-in-law and I were trying to take the movers out on a date (which one of them he stated was his underaged son)and we offered them our bodies! This was a complete lie! I am a respectful wife and mother whom I also had a 16 year old at the time. My family member and I were completely disgusted by the unprofessionalism and the insensitivity displayed by this company! Don't use this service...It should be called "Worst Family Movers"
I need to give this people 0 star if possible! My experience with them is only to call them to ask for prices and schedule the move! I called and ask to move from one floor to 2nd floor, the lady said it is a flat rate 195$! i told how come you give me this flat rate and I am not using your truck! in their website, the rate is 69$ an hour and they want to charge me 195$ flat rate!? I told her thank u and end the phone call! she called back in 1 minute and said "do you want to schedule an hourly move, I said yes! bc it is cheaper but I am not using your truck, do I still pay 69$! she said talk with my boss "Jeff"! I talked him and I told him I am willing to pay 50$ an hour and he said will this is so cheap, I recommend you talk with other people, I told him I am not cost you money for gas! then I told him I need to confirm with my husband and call you back in 2 minutes! then he goes "hell no, I am interested in this now, go find 2 guys from the street to move you". That was so rude and nonprofessional at all! I said thank u and end the call and I heard him still talking in a rude language! too bad for local business people! By the way I was not surprised to hear this because I read the previous reviews and they were not good as well!
the guys were fabulous clean cut and very polite. they provided all the necessary documents license, insurance and workmans comp insurance that they advertise they carry. would use best family moving and storage again and will recommend them especially mike and oscar.
east beach, norfolk
"I JUST WANT TO SEND A QUICK NOTE AND SAY HOW PLEASED ME AND MY HUSBAND WERE WITH BEST FAMILY MOVING & STORAGE CO. THE GENTLEMEN THAT EXECUTED THE MOVE WERE VERY POLITE, PROFESSIONAL, HARD-WORKING, AND EFFICIENT. I WAS VERY HAPPY WITH THE COMPANY AND WANT TO MAKE SURE THE MEN THAT WORKED THIS JOB WERE COMMENDED ON WHAT A GOOD JOB THEY DID. I ALSO APPRECIATE THE TIME JEFF TOOK TO SPEAK WITH ME ON THE PHONE."
I WANTED TO THANK BEST FAMILY MOVING & STORAGE CO FOR ASSISTING ME WITH MY MOVE OUT OF MY HOME. MOVING AS YOU KNOW, CAN BE A STRESSFUL EVENT. THEIR PROFESSIONALISM AND THE EFFORTS OF TWO OF YOUR EMPLOYEES MADE THIS AN EASY ONE FRO ME. BOTH OF THESE GENTLEMEN SHOWED THE UTMOST CARE WITH REGARD TO MY PROPERTY AND WERE EXCEEDINGLY POLITE. I WOULDN'T HESITATE TO USE BEST FAMILY MOVING IN THE FUTURE OR RECOMMEND THEM TO A FRIEND.
Worked for 2 days...went to pick up check and was open carrying my g21. A 19 yr old bimbo got scared of a legal gun owner carrying a gun (shes black) also probably scared of the police to since they carry guns also. My advice is to stay clear of this company the guy I rode with for 2 days told me stories of things that had been stolen and broken by other employees. And he lets little kids run his business if he lets a 19 yr old kids fear determine who his employees are. Owner has a total lack of common sense and business practice. He told me if I wanted to be a law abiding citizen and carry a gun to become a cop or get a concealed permit.lol His loss not mine. Maybe he should move to Britain where only the criminals can have guns because the law abiding citizens had to turn theirs in. I bet he thinks our troops should carry super soakers as to not offend anyone. LMAO
1. I am 20 years old. 2. im not a bimbo. I am very well educated and graduated with highest honors and will be going into the military to better my future and career rather than sitting on my behind being a bitter person. 3. I am mixed (meaning more than one race for the ignorant) and last time i checked i didnt know race was the deciding factor on your views of carrying guns or on the police. 4. owning a business and property allows you to determine who you hire and to NOT allow your employees to openly carry a weapon on PRIVATELY owned property. It only takes 2 seconds to pick up your check. next time you apply for a job make sure you OPENLY carry your weapon and i can promise you that you will be sitting on your behind posting negative and bitter comments about how you werent hired because of "libtards" The next time you decide you have something to say dont hide behind a computer and be a coward. Your man enough to openly carry a gun you SHOULD be man enough to voice your opinion to a "19 yr old bimbo"
Great moving company and experience. Moved our families furnishings like it was their own.We saw Best Family Moving & Storage companies website and liked the idea that they advertised the companies moving rates and actual insurance coverages and amounts. My wife was impressed that the owners of this company did all the in home moving estimates and was pleased to read that they employed there own employees and did not employ criminals or illegals. Jeff and Kim came out to our home in Williamsburg on a Sunday afternoon and took an inventory of the furniture we were looking to move into our new home and furniture we wanted them to move into storage for 6-9 months. Kim explained how they would wrap all our furnishings for maximum protection while moving and storing. Jeff sent us a very detailed email describing our moving concerns that we had talked about and how his company would take care of our house hold items while in his possession. Best Family Moving sent on moving day 6 wonderful clean cut movers and 2 trucks. The movers were very responsible and detailed in handling our items and it was very noticeable that these guys worked together regularly. We were very pleased with Best Family Moving and will recommend this company and wonderful employees to our many friends, co-workers and family members. Thanks again Kim & Jeff Rhonda & Mark Atkinson