Everything went well in Norfolk until the return. There was no shuttle service. When I asked, the attendant told me that they didn't provide shuttle. She said it was a two minute walk to the terminal. It might have been a two minute walk for her, but for someone who has just had a knee replaced and walking with a cane and trying to get three suitcases there, it's about ten minutes. If I had know, I would have dropped the luggage off and then returned the car. Very disappointing for an Emerald Exec. customer.
I left a very valuable item in my rental car when I returned it. After panicking for a bit, I got in touch with the office in Norfolk, and within a few minutes they had located my lost item. 2 days later it was in my possession again. I can't thank the Norfolk team enough for bailing me out. 5 Star customer service!!!
Requested a car rental provide at the Navy Space A terminal. Enterprise allowed me to pick it up there and drop it off at the same location. Very efficient and top notch service.
Very courteous and friendly staff. I had only one issue but it was resolved in a timely manner by the assistant manager. No complaints and I would return for future rentals.
Always great customer service at this location. The cars are clean and well kept. Greg and Courtney really take care of their customers. I will always go to that location.
I love National! They are always so friendly & I love the auto upgrade with my Executive class!! Ill never go back to my prior Car rental agency (Hxxxx).
Always a great experience when renting from enterprise, they really take care of me.
The service was great and the process from start to finish was quick and easy.
It was a pleasant experience to rent a car at Enterprise!
Friendly staff and very efficient pick up down stairs .