This is an email I sent to Conte's in Norfolk on 21st Street in Ghent:I was in your shop on 6/19 having a chain readjusted on my bike when a tall man who I believe works at your store entered. He may have been the boss and he looked like a football player, with a beard. He was insulting to me. I was friendly but his answers were curt and sarcastic. I asked him if he had trouble with the cars and traffic in Norfolk and he said, "No, except when people park that way." He thought he was referring to me but I told him that that was an old man who had driven me there and that he was 80 years old and doesn't see well. I myself am disabled and don't own a car, just a bicycle. He said other demeaning things as if I was in his way. He never looked at me. I am 60 years old and where I come from elders are treated with respect, especially since I was a customer in his store. The employee who serviced my bike was extremely refined and had a respectful conversation with me and fixed my bike with enthusiasm. I was delighted with his work. I don't know what was bugging the other employee -- traffic, heat or family problems, but whatever it was I want no part of it. I was there to have my bike fixed, not to be humiliated.