Browing Dodge Chrysler Jeep Ram
1983 Hamner Ave, Norco, CA 92860
Phone: (951) 272-3110
The Cerritos Auto Square became one of the premier auto sales locations in the United States shortly after opening in 1980 and Browning Oldsmobile-Isuzu enjoyed great success. The opportunity to represent Dodge in Cerritos resulted in our opening of Cerritos Dodge in 1984. The Group was also privileged to be one the first Acura dealers in the United States with the opening of Cerritos Acura in 1986. Although the Oldsmobile-Isuzu franchises have been replaced by Mazda, Browning Mazda, Cerritos Acura and Cerritos Dodge continue to operate successfully in the Cerritos Auto Square.
12/30/13 - Joey at the dealership facilitated the reimbursement for the cost of the battery. I am glad that the right thing was done. they do pay attention to social media comments
12/11/13 - i bought a used car here a month ago exactly. i have had to get my car jump started 2 times this week because the battery they put in my car is BAD. i assumed (wrongly i might add) that when you buy a car that everything should be in great working condition. a car batteries life span is between 2-5 years. i assumed that i wouldnt have to replace the battery for at least 1 year. 30 days is all that the battery lasted. this is unacceptable, it should not happen.
i called the dealership to let them know about the problem they said come right in we'll take care of you. i get there, and i sit in my car with the radio on recreating the problem for less that 20 minutes while they get someone from service to come out and greet me ( it shouldnt take that long for you to greet a customer who comes in to the service area, but you have sales jumping on you as soon as you enter the lot). i spoke to a service person who told me i would have to pay 50% of a battery which would come out to $108. 1) i can buy at battery anywhere at that price. 2) i shouldnt have to pay to replace the battery after only 30 days of having the thing.
when i got home, i called the used car manager and he basically reiterated the same thing as the service and that they "test" all car batteries to make sure that they "work".
if the battery was in good working condition it would NOT go bad in a month. i believe they left a faulty battery in the car when they sold it to me (i would not have discovered it if i had not sat in my car with the radio on for less than 20 minutes.)
i feel like i have been deceived and completely ripped off. i let the used car manager know that, he responded by basically telling me that it was my problem since it was my car.
i honestly wish that i had taken my business elsewhere. this is no way to treat a customer.